X570 Aorus Elite crackling and popping audio

Discussion in 'Processors and motherboards AMD' started by Netherwind, Feb 14, 2020 at 8:16 AM.

  1. Netherwind

    Netherwind Ancient Guru

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    Just got a X570 Aorus Elite and I'm having problems with sound when playing games, watching Youtube or similar tasks. I hear this constant crackling and popping when audio is playing which is very annoying, though not while browsing and scrolling like I've seen while googling this problem.

    I use a HyperX Cloud II headset with USB dongle so I'm not really using the Audio chip on the mobo. I've also got a pair of Razer Nommo speakers connected.

    Any ideas?
     
  2. Astyanax

    Astyanax Ancient Guru

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    update to F11
    clear cmos
    do not load optimized defaults
    make sure 10 bit tagging is not enabled
    HPET is on 64bit or enabled in bios
    Useplatformclock deleted from bcdedit
    use one of the rear usb ports: front ones can be poorly shielded.
    nuke rgb fusion and any other gigabyte malware from orbit.
    Disable the intel Wifi adapter
     
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  3. SpajdrEX

    SpajdrEX AMD Vanguard

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    Netherwind likes this.
  4. Netherwind

    Netherwind Ancient Guru

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    update to F11 - That was the first thing I did
    clear cmos - I'll try that
    do not load optimized defaults - I'm not using optimized default
    make sure 10 bit tagging is not enabled - I'll try that
    HPET is on 64bit or enabled in bios - I'll try that
    Useplatformclock deleted from bcdedit - Care to elaborate?
    use one of the rear usb ports: front ones can be poorly shielded - I'm only using rear atm
    nuke rgb fusion and any other gigabyte malware from orbit - I don't have any RGB software installed
    Disable the intel Wifi adapter - I don't have the WiFi version

    I'll try that as well and now when I think about it I'll make sure PCIe is at Gen3.
     
    Last edited: Feb 14, 2020 at 10:01 AM

  5. Astyanax

    Astyanax Ancient Guru

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    You want HPET available, but not forced as the only timer.
    If useplatformclock exists in bcdedit as true or yes remove it.
     
  6. Netherwind

    Netherwind Ancient Guru

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    Thanks, I'll check it out when I'm home.
     
  7. Netherwind

    Netherwind Ancient Guru

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    @SpajdrEX @Astyanax I solved the issue :) The solution is pretty stupid but here you have it:
    I tried connecting the HyperX Cloud II USB dongle to a USB 3.0 port instead of 2.0 and it worked! Just to be sure there wasn't something fishy with the headset I tried playing some piano music on Youtube on my Razer Nommo speakers and heard the same crackling and popping noise so I did the same thing here, switched from a USB 2.0 to a USB 3.0 and voila, no more crackling noise. I had to check how I connected my devices on my old mobo and indeed it seemed like I had connected headset/speakers to 3.0 ports.

    Just for the record, I checked LatencyMon and saw no strange results (see picture below). I also checked HPET which was activated in BIOS but didn't show up when I typed bcdedit /enum so I wrote "bcdedit /set useplatformclock false" and now it shows up on /enum but with the value "No".

    [​IMG]
     

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