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Windows 10x64 1903 update - System keeps rebooting

Discussion in 'Operating Systems' started by Smiley_ie, Jun 21, 2019.

  1. Smiley_ie

    Smiley_ie Member Guru

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    Hi
    I updated to 1903 two days ago and now PC reboots while in use or idle randomly, The Event log is giving me Kernel-Power 41 error "The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Done a bit of research and here's what I done.
    Updated Bios, Reset Bios defaults no overclocking on CPU or GPU, Disabled onboard audio.
    Updated all drivers with Driver Booster & Driver Easy manually updated Strix Soar audio driver
    Power options - display and sleep set to never - Advanced power settings set hard drive to never turn off.
    Next thing I'm gonna try reinstall Nvidia with DDU or reseat PSU connectors and clean it out I cant do a roll back because I didn't keep backup to keep SSD space.
    Anyone any idea's.
    Cheers
     
  2. EdKiefer

    EdKiefer Ancient Guru

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    Few things to check, does it do it if you leave it in bios menu to or just in the OS at an idle time?
    PSU can do it but at idle would seem odd unless bad connection.
    Try removing reset switch or reverse power and reset or if MB has a start button, remove both and see if it happens, a bad reset switch can reboot the system.
     
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  3. Chastity

    Chastity Ancient Guru

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    Hard resets is definitely a driver/hardware issue. Driver Booster/driver Easy and other tools like them I never use because all too often they slip you the wrong version of a driver for your system.

    First thing I would do is redo your chipset drivers, and if Intel, run the package with "-overall" command option. Then redo your other drivers manually. You can use sites like station-drivers to find obscure drivers and updated ones.
     
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  4. Smiley_ie

    Smiley_ie Member Guru

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    Ta for the reply's guys.
    I cleaned everything and re-seated all connections. Reinstalled nvidia driver with DDU and PC still reboots @EdKiefer I done bios menu left it for over 50 mins and it didn't reboot so I guess it's not hardware / PSU ?
    @ Chastity It seems to be my only option even reloading could result with the same problem will try chipset and what ever else I can find.
    Cheers

    UPDATE : Haven't had a crash yet for a few hours updated from Gigabyte.

    Intel INF installation
    (Note) Win10 ver.1903 supported.
    OS: Windows 10 64bit

    So fare so good ? will keep testing, very much appreciated EdKiefer / Chastity Cheers Guys.
     
    Last edited: Jun 21, 2019

  5. Smiley_ie

    Smiley_ie Member Guru

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    Ok it rebooted again after about 3 hours while using system ? same error

    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

    - System
    -
    Provider
    [ Name] Microsoft-Windows-Kernel-Power
    [ Guid] {331c3b3a-2005-44c2-ac5e-77220c37d6b4}
    EventID 41
    Version 6
    Level 1
    Task 63
    Opcode 0
    Keywords 0x8000400000000002
    - TimeCreated
    [ SystemTime] 2019-06-21T21:24:27.792015000Z
    EventRecordID 2667
    Correlation
    -
    Execution
    [ ProcessID] 4
    [ ThreadID] 8
    Channel System
    Computer DESKTOP-T2C4KH5
    - Security
    [ UserID] S-1-5-18
    - EventData
    BugcheckCode
    0
    BugcheckParameter1 0x0
    BugcheckParameter2 0x0
    BugcheckParameter3 0x0
    BugcheckParameter4 0x0
    SleepInProgress 0
    PowerButtonTimestamp 0
    BootAppStatus 0
    Checkpoint 0
    ConnectedStandbyInProgress false
    SystemSleepTransitionsToOn 0
    CsEntryScenarioInstanceId 0
    BugcheckInfoFromEFI false
    CheckpointStatus 0

    Do have a spare 850 watt PSU but I think its software ? will install tomorrow other than that reload system temps are fine idle CPU 23 - 29 - GPU 26
     
  6. EdKiefer

    EdKiefer Ancient Guru

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    So no crash dumps?, make sure you have no automatic restart in control panel>system>advanced system settings>advanced tab>startup and recovery settings, uncheck "automatic restart"
     
  7. Smiley_ie

    Smiley_ie Member Guru

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    I did try uncheck "automatic restart" a few days ago just set it now so will reboot. Havent check crash dumps yet.
    Cheers
     
  8. Jake Ze$ta

    Jake Ze$ta New Member

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    Had the same problem and couldn't figure it out until I stumbled on this webpage: https://windows101tricks.com/windows-10-slow-shutdown/
    I followed it verbatim and it actually worked.
    Has something to do with Windows 1903 power settings from upgrade on high or a different power plan.
    If this helps out then post as solution, if not then bump.[​IMG]
     
  9. mbk1969

    mbk1969 Ancient Guru

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  10. Smiley_ie

    Smiley_ie Member Guru

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    Hadn't had any reboot since yesterday, Was going through the Event viewer and I found one other Critical error called Bits-Client The BITS service failed to start Error 0x80004015 Level Critical but it was running in services.
    Anything I found on Bits-Client failed seems to point at a virus ? I use Windows defender & Super antispyware but they suggested Malwarebytes so I ran it and found about 50 PUP.Optional.RegCleanpro so it quarantined them reset all power plans back to default / rebooted and system did not restarted yesterday so still testing and see how it goes today.
     

  11. Smiley_ie

    Smiley_ie Member Guru

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    PC worked for 4 days no reboots 5th day started doing it again (Kernel-Power error) so reloaded PC clean install updated drivers PC worked for a day 2nd day reboot (Kernel-Power error)
    Thinking it could be hardware PSU ran The Division 2 played for a hour, ran benchmarks played SCUM for 40 mins no crashes as suggested tried power profiles - Dism /Online /Cleanup-Image /RestoreHealth - sfc /scannow - Power troubleshooter again (Kernel-Power error)
    I tried anothor PSU 850 watt on for about 20 mins then reboot (Kernel-Power error) Downloaded Windbg problem is system does not seem to create a DMP file i set it to small memory dump 256k default %SystemRoot%\Minidump.
     
  12. EdKiefer

    EdKiefer Ancient Guru

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    Did you ever try what I posted, remove reset and power switches to see if it effects.
    If you built the systems and it is a desktop(I am assuming it is) does it also happen just idling, say overnight, if so try it in bios overnight and if it still reboots. Pull MB out of the case with bare min devices connected and with the process of elimination you should be able to pin it down.
    It may take some time.
     
    Last edited: Jul 2, 2019
  13. Smiley_ie

    Smiley_ie Member Guru

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    @ EdKiefer I did reseat power switches PC reboots while idling, Will leave it in bios overnight.
     
  14. EdKiefer

    EdKiefer Ancient Guru

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    I meant to pull the switches from the MB so there out of the circuit, does MB have a power button?
     
  15. Smiley_ie

    Smiley_ie Member Guru

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  16. EdKiefer

    EdKiefer Ancient Guru

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  17. Smiley_ie

    Smiley_ie Member Guru

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    Left it overnight in the Bios no reboots.
    Have disconnected reset switch and will do some testing.

    (UPDATE)
    Still rebooting, Have pulled Strix Soar audio card out trying with onboard audio.
     
    Last edited: Jul 3, 2019
  18. elaganza

    elaganza Member Guru

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    Use drivers from vendor for all your components, run memory check and try to change PSU for other proper one.If on older OS everything was fine that must be software problem espacially with ryzen CPU.That fact u have problem with power can be PSU. Also check your SSD for health and try to copy a big file on it. A film for 5-6 gb for example.Did u try clean install Windows?
     
  19. Smiley_ie

    Smiley_ie Member Guru

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    Thanks for the reply's Guys here's a breakdown of whats being done.

    Spec's
    Gigabyte Z370 HD3
    Intel 9700K
    Corsair H115i
    16GB DDR4 Corsair Vengeance LPX 3600
    Nvidia RTX2080
    Strix Soar

    Bios update latest f-12
    Reset bios no overclocking
    Disabled onboard GPU and Audio
    Clean reload of Windows 10x64 1903
    Tried different Power plans - Disabled power plans - Un-checked Automatically restart
    Latest drivers Nvidia 431.18 - Asus Stix 1.1.18 - Chipset drivers from Gigbyte & Intel Ran intel Driver & Support Assistant says all upto date.
    https://www.gigabyte.com/Motherboard/Z370-HD3-rev-10#support-dl-driver-chipset
    Tried Other PSU & power cable
    PC left in Bios for 7 hours = no Crashes
    Real Temp - Idle CPU 24-26, GPU 26 Nothing overclocked
    Ran few games The Division 2 & Scum no defects crashes or reboot
    Removed Strix Soar card used onboard audio - reboot
    Reseated all connections cleaned and reseated Ram,GPU,Strix
    Scandisk on drives no errors.
    memtest86 2:30:44 test pass 48/48 Error:0 PC didn't reboot while doing test

    It's not creating dump files i have set it to "Kernel Memory dump" Dump file %SystemRoot%\MEMORY.DMP but there's nothing there ?
    PC was on for a hour youtube video and just rebooted here's the info from Event Viewer



    Log Name: System
    Source: Microsoft-Windows-Kernel-Power
    Date: 03/07/2019 18:59:11
    Event ID: 41
    Task Category: (63)
    Level: Critical
    Keywords: (70368744177664),(2)
    User: SYSTEM
    Computer: DESKTOP-RB25Q6T
    Description:
    The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>6</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2019-07-03T17:59:11.326585400Z" />
    <EventRecordID>3718</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-RB25Q6T</Computer>
    <Security UserID="S-1-5-18" />
    </System>
    <EventData>
    <Data Name="BugcheckCode">0</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0x0</Data>
    <Data Name="BugcheckParameter3">0x0</Data>
    <Data Name="BugcheckParameter4">0x0</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    </EventData>
    </Event>

    Also getting Warning DistributedCOM in Event viewer.

    UPDATE : Running power from a different room testing.
     
    Last edited: Jul 3, 2019
  20. Chastity

    Chastity Ancient Guru

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    Grab the latest Intel chipset pack, and run it with the Command Line switch "-overall" This will force the installer to overwrite all the components with current builds. (The installer by default will only update a component if it's flagged as Critical internally) You won't believe how many machines I've fixed by doing this with oddball behavior.

    After doing this you may need to redo your Intel RST driver.
     

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