USB restarts (Caused by the video card after driver setup, PCIe controller in APU was defective)

Hi folks, long time!!

I've been getting some weird USB restarts since I installed a Red Devil 6700XT (I was using my APU graphics until then). My mobo is a Gigabyte B550m Aorus Pro-P, using Windows 11 Pro.

Since first boot at day one I had mouse micro stutters or freezes, keyboard stutters and so on... Reinstalled the driver using DDU and it was behaving "fine" for a while, apparently... but soon USB ports started to reset/disconnect while gaming again, browsing, and doing any kind of stuff with video hardware acceleration. I had also audio dropouts from either an audio interface or the integrated audio chip.

Things that I tried so far:

- Updating to latest BIOS.
- Configuring PCI-E to gen3.
- Turning off global C-States.
- Rising VCore SoC LLC.
- Turning off any OC/UV where applicable.
- Turning off any background stuff that could interfere with audio or peripherals.
- Turning off RGB, any RGB software.
- Disconnecting every device but the keyboard and mouse.
- Changing ports.
- Installing/reinstalling chipset drivers (I always update my drivers periodically).
- Tried Amernime drivers, older/other drivers.
- My power supply is in a perfect state (EVGA SuperNOVA 650GT).

So far I have found something: The USB ports that get reset are those provided by the Chipset (4 USB 2.0 and some 3.2 ones) not the CPU ones (all 3.1). Things got worse after I installed an audio interface (Scarlet 2i2). I also tried uninstalling it, changing it to other ports and so on but it did nothing.

What ACTUALLY FIXED my problem so far (still in day 4 of testing) was using the Radeon Pro drivers -maybe other 2022 driver would work also- (I even had the explorer bug popping windows up to front with latest drivers also). I still don't know who to blame: the chipset or the GPU drivers, but clearly is something related to chipset. It's kind of absurd to get stuck at older drivers and missing some fixes for recent games.

The Windows Reliability Monitor always showed me problems with the graphics card every time I got USB restarts, LiveKernelEvent code 144 (related to graphics). The card works perfectly in every game I've tried with latest (besides USB resets) or Radeon Pro drivers (perfectly fine), no BSOD, glitches or something weird...
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My specs:
CPU: AMD Ryzen 5600G
Mobo: Gigabyte B550m Aorus Pro-P rev 1.0, latest BIOS.
RAM: T-Force Delta RGB 3600 (32GB kit, 16 x 2)
1TB SSD Hynix Gold + Old SSD SATA Hynix for games (256GB xD) via m.2, 4TB HDD WD Red for data
Video: PowerColor Red Devil RX 6700 XT
Power Supply: EVGA SuperNOVA 650GT
Case fans everywhere and some ARGB strips
Peripherals: Keyboard Logitech G213 + Mouse G602, Focusrite 2i2 Audio interface, an XBOX 360 controller eventually
Monitor: Acer Nitro VG272 27", 165hz via Display Port

All drivers up to date.

Now my question is,
Is anyone else here experiencing or has experienced any similar problems? Is there anything else that I could try if I need/have to forcible use a recent or even the latest driver?

--------------------------------------------

It finally seems to be fixed:

After trying any kind of configuration, what ended fixing my problem was changing my PCIe configuration from 16x to 8x via bifurcation. It looks like Astyanax was absolutely right, thanks friend! My APU is somewhat defective when it have to handle several devices plus a video card at 16x, disconnecting or reseting USB ports and even messing with the aRGB stuff.

Mods can move this thread to another most appropriate forum if considered it should be.

 

This isn't due to the graphics driver, its due to PCIE bus errors.

 

Cool, I was suspecting something related to it, but it even happened without installing the chipset drivers and leaving the microsoft standard ones, just graphics drivers. Using the Radeon Pro + latest chipset drivers gives me no issue so far. What can you recommend me to try?

 

The pci bus drivers are installed with the graphics drivers. Remove it from device manager it's called PCI Bus it's an Amd driver and it's not actually a PCI driver it's just a wrapper that is not needed and causes problems for some

 

Interesting... Didn't know that driver was installed by the graphics driver... I'll give that a try and report back! thanks!

 

Okay, I tested a couple of minutes / hours and it "seems" to be stable, but that's the behavior at first... now, what does that PCI Bus do if it can be uninstalled? I just noticed that I needed to reconfigure the 5V RGB devices connected to my mobo again after removing it, just that.

 

Another update: USB keeps restarting. Installed the latest 23.7.1, it didn't install the PCI Bus driver and my USB ports are still giving me restarts.

 

RMA the cpu

 

The problem is not the CPU, clearly.. It can be PCI bus related problems as you said actually but I still don't know what is causing my issue, it keeps happening with PCI Bus driver or not. It works fine with Radeon Pro drivers, but I don't want to get stuck there for life and that's why I'm trying to find the root of the problem

 

Let's try something.

Install the latest drivers
Don't mind the missing USB
Get this software: https://forums.guru3d.com/threads/radeon-software-slimmer.433119/
Open it as administrator
Use the post install tab.
Then, go to the Installation tab.
You should see a list of installed stuff. (Under logging)
Two of those are the USB RGB and USB-C
Tick it, and press apply changes.
This will uninstall the USB-C drivers (Both)

Reboot and see if the USB are back working.

 

Cool, I'll try it. My mobo actually has a USB-C port... USB chipset ports get resets randomly when doing any kind of stuff while cpu ones doesn't.

I just tried installing the latest PCI Bus driver you shared, 23. something, still got resets and then uninstalled it to see if it could help in any way since I updated to latest 23.7.1 and PCI Bus wasn't installed (as it should), just trying my dumb theories regarding older driver installations not getting fully removed properly. I'll test some hours like this, then I'll try what you suggested and report back Gracias bro!!

 

I think there are none of those...

 

Hmmm, you seem to be missing the I2C driver and the USB-C ones. (Also WVR64 as this is the AMD VR stuff.)
They do install on my end and always delete them (except the I2C one, as I don't really know what it is) as our cards don't need them.

Is this a clean install after a DDU?

This is not a clean install, as I already deleted the USB ones.

 

Yep, that's after a clean install using DDU... After manually installing the PCI Bus driver you shared in your post and uninstalling it again I've been playing and doing stuff without restarts, lets see some hours more... that I2C driver seems to be installed by chipset drivers if I'm not mistaken.. I don't see it in either Radeon Software Slimer nor Device manager I was also having AMDRyzenMasterDriverV20 errors in the even viewer but I was able to fix them by correcting the registry key, Idk if if has something relevant to all of this

 

The CPU is where the primary PCIE controller is, the chipset is connected to the CPU by PCIE bus, and the chipset is a managed switch that recieves commands from the upstream controller in the cpu.

The Chipset usb controller must receive commands from the CPU to perform tasks and process interrupts, any interruption on the CPU can block processing second tier root ports.


AMD have instructed users that continue to have usb issues after the bios updates, to rma the cpu.

 

Well, this last part said it all. I'm looking forward to do an upgrade to 5700X or 5800X, just waiting to see if the 5600X3D worth it, although I prefer more speed for overall working than just a bunch of cache just for gaming, the time will tell... Now, how can it be the CPU when certain drivers work flawlessly?

 

I think the one that install the I2C (yes, the chipset driver installs it too, but, that's different from the gpu driver) is the USBC.

And as for the Ryzen Master Driver, it's the SDK. You can customize the driver with the Radeon Software slimmer and take it out.
I always do, to avoid the drivers from changing motherboard settings.

I modded the driver here if you wanna test it.
https://drive.google.com/file/d/1IRPYVnYui87BhNBxmevNeJNb8l9igXy5/view?usp=sharing

 

Cool, is already posted in your thread yet? if not, can you specify which driver versions does it contains? I'll give it a try as soon as my current testing gives me another USB reset (I hope not)...

 

It is plain 23.7.1 with stuff removed.

 

I used to get constant usb disconnect reconnect sounds all the time but I forget what exactly made it go away, I'm guessing bios update.... but something I also did was remove cpu and put cpu back in around the same time as the bios update and also getting new sata cables.

Another issue I was having since getting B550 based motherboard was storahci hard drive errors..... the hard drives were the same as I had with previous motherboard so I knew it wasn't the hard drives themselves and I could never figure out if it was somehow related to the usb disconnect reconnect issue.

Out of curiosity, what length sata cables are you using?

I was using 50cm sata cables and switched to 30cm cables, and since doing so I haven't had any more issues with my motherboard.