Hi guys, 2 months ago I took out my first ever contract through the carphone warehouse in the UK. After 2 weeks the phone started shutting down and freezing so I had it replaced in store. Since then I have been back into the store several times for several different issues. Yesterday morning I went to use my phone and couldn't work out why it wasn't responding so I restarted and thats when I noticed a crack under the glass on the display panel. The carphone warehouse are refusing to help me unless I pay for repair despite the fault being no fault of my own. I have never dropped the phone, put it in tight pockets or misused it. Sorry for the wall of text but I really need some advice on what to do and if there's anything I can do to sort this out. Thanks in advance.