Sapphire HD 7870 OC crash with black screen and sound loop

Discussion in 'Videocards - AMD Radeon' started by Zahlokhnir, Jun 16, 2012.

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  1. rumpltumpskin

    rumpltumpskin Member

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    GPU:
    SAPPHIRE Radeon HD 7870 G
    thanks for the input but could you be more specific please? which games are you playing and for how long. did you run any programs to clear out your old AMD drivers before you installed 12.11?

    also for everyone, i have found that a good way to test is to get into a game and get into a situation where you have crashed before and then turn off your monitor before bed then check for the black screen when you wake up.
     
  2. NewNickPL

    NewNickPL Member

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    Sapphire HD 7870 2GB
    Max 5 minutes in this place in my case: http://www.youtube.com/watch?v=OSu1z9BVeLY&list=UUvPJC_fCEwQX7hngRF08ehQ&index=17&feature=plcp

    Also my HD crashed in Borderlands, DayZ (arma II), BF3, SKYRIM

    Not in Borderlands 2, TF2
     
  3. Cysticfinger

    Cysticfinger Member

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    GPU:
    Powercolor ATI HD7850 PCS
  4. NewNickPL

    NewNickPL Member

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    Sapphire HD 7870 2GB
    I don't have this card now because i switch with my frient to nvidia, but when i installed Windows 8 i tried 12.8 and it crashed, it also crashed on every version from 12.4... So before i sell this card to him i wont to make sure that 12.11 didn't fix the problem...

    PS. on his pc 7870 works fine, on my gtx 460 also works fine, and he use 12.8.
     

  5. october24

    october24 New Member

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    hd 7870 Sapphire OC
    Hey guys , i'm french and get same trouble with my 7870oc sapphire for long time without any solution from anywhere
    let see now what i want to share with you about the investigation of a french website team who conctated AMD who worked to founded a bit hardly this anormal issue that normaly it never happenned!

    http://www.hardware.fr/news/12705/ra...-solution.html

    im not able to translate decently all the page , but you should use google tools for that or at least get a large clue as i know translation boting sucks sometimes.
    ... it could be the begin of your problems ending !
     
    Last edited: Oct 27, 2012
  6. NewNickPL

    NewNickPL Member

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    Sapphire HD 7870 2GB
    They find out that its hardware problem, and amd knew it for 6 months but sapphire did nothing to fix this issue... I hope just when i sent my cadr to rma and show them this articule they give me nwe card from fixed series...
     
  7. Leopardi

    Leopardi Member Guru

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    Sapphire HD 7870 OC 2GB
    They haven't found out anything yet, and the problem didnt exist with first drivers so its not the hardware.


    I assume everyone here has filled the driver survey about this issue so we can kick a little speed in them?
    http://www.amdsurveys.com/se.ashx?s=5A1E27D20B2F3F58
     
  8. Genesis

    Genesis Active Member

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    GTX 660 Ti
    The problem will NEVER be fixed

    The linked french article now makes it 100% clear and confirms the worst fears:
    This issue can !!!NEVER!!! be fixed. Some manufacturers were using insufficient materials in the production process which causes the card to black-screen randomly. According to them less than 1% are affected, talk about luck, I guess that is why they can sweep it under the rug like this. I will never buy another AMD product in my life.

    AGAIN: THIS IS A HARDWARE RELATED ISSUE THAT CAN NEVER BE FIXED!
     
  9. Pill Monster

    Pill Monster Banned

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    7950 Vapor-X 1100/1500
    Complete crap.

    If you'd actually read the whole article like I did you would have seen this:
    Fwiw I've been saying it was a hardware issue since day 1.
     
    Last edited: Oct 27, 2012
  10. Genesis

    Genesis Active Member

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    LOL. I have read the whole article, and everything I said was true. Whether or not you can get a replacement depends on your retailer and the fact that they control new batches of cards doesn't help us at all now, does it???
    If you have a card that was produced with those materials, you're ****ed.
     

  11. Pill Monster

    Pill Monster Banned

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    ^What's it got to do with the retailer? Just contact Sapphire directly...
     
  12. TeGarchoFF

    TeGarchoFF Member

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    GPU:
    ASUS GTX 1070 Turbo
    Then live in denial.

    It's a hardware issue. Sapphire knew all along, they were using crappy materials in the production process. And they keep it to themselves. All brands have this problem, it seems to affect Sapphire cards the most 'cause they sold more than the competition. And Sapphire keep using that materials for longer, of course.

    The issue itself is very random. For example, I played 3 days with 12.11 without a single black screen... until yesterday. So, if it happened to you, it will happen again dude, sooner or later. Everyone who has ever had a black screen crash is f**ked, 'cause it means the card was produced with the defective materials. Sorry people.

    That includes me. So, what I'm doing as soon as it's monday, I'm taking off this Sapphire 7870 2GB OC, throwing it to the toilet, and taking a huge dump on it. Later, I'll be going for a EVGA Geforce 670. And that will be the end of my business with AMD/Ati and of course Sapphire. Como decimos en mi paĆ­s, "no se puede tapar el sol con la mano". Thay knew all along, and they kept it to themselves. They talk about 1% of cards affected? Seriously? If you don't have a black screen crash, you have artifacts/flickering. It sound to me that it's waaaay higher than 1%. And not only HD7870s, issues are present all across HD7XXX boards.

    Later people. And forgive my english, I'm from Uruguay :p
     
  13. Genesis

    Genesis Active Member

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    I did contact them directly.. multiple times..

    They told me to RMA the card the with my local retailer, you're ****ing clueless son.

    "Sapphire VGA products carry a 2 year warranty with all enquires carried out through your initial place of purchase. This can only be carried out by the original purchaser Please contact your Dealer/Reseller for Warranty / RMA service."
     
  14. Pill Monster

    Pill Monster Banned

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    Don't call me son, you smartmouthed little shlt. I promise I'm many years older than yourself.

    And try and explain this posted on Sapphire forums:
    Maybe Sapphire just don't like you.
     
    Last edited: Oct 27, 2012
  15. Genesis

    Genesis Active Member

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    Maybe they have a different policy in my country? Anyways, if this is a public forum please link it so we can verify all the bull**** that sputters out of your mouth.
     

  16. Pill Monster

    Pill Monster Banned

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    Nah, I'm not going to try and help you any further - I think I'll just report you instead.
     
  17. Genesis

    Genesis Active Member

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    In other words, you made it up: Well, thanks anyways for wasting so much time :).
     
  18. Pill Monster

    Pill Monster Banned

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    If you weren't such a newbie you'd know I never make anything up.
     
  19. Nichtswisser

    Nichtswisser Master Guru

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    ASUS GTX 670 DC2 4GB
    Hush now, bad children using bad words won't get any dessert^^ Seriously, are we in kindergarten?
     
  20. Deathchild

    Deathchild Ancient Guru

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    facepalm


    He didn't make anything up. He just doesn't want to help you, understand that.

    Here, by using a bit of intelligence that has been bestowed upon me as a human being, I used google to run a search as any normal human being would do these days.

    And this is what I've found:

    http://www.sapphireforum.com/archive/index.php?t-29415.html

    Press CTRL+F, type in "contacted" and press ENTER a few times, there's the post.
     
    Last edited: Oct 27, 2012
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