Strange you would dismiss this without even hearing why. One example: I bought a new TV from them. It came in another TVs box with broken polystyrene, held together with bin bags, they knew exactly what they had sold. The damn thing had previous use damage and a fault preventing the image filling the screen. They stopped responding many times while trying to get an RMA until I threatened legal action, an all round terrible experience. They lost far more in business than that TV was worth, not just from me.