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RTX series low fan speed revving noise and turn on/off problem?

Discussion in 'Videocards - NVIDIA GeForce' started by dumbie, Oct 31, 2018.

  1. dumbie

    dumbie New Member

    Messages:
    9
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    GPU:
    MSI GTX 980 4G
    Problem description:
    I noticed the fans of my Gigabyte RTX 2070 are turning it self on and off almost every second when the card tries to turn the fans on below 30/40% fan speed, while the fans are turning on and off the fan speed is revving up to around 50% so it is very audible and annoying (especially during video playback).

    Temporary fan solution:
    The only working solution for me right now is creating a (noisy) custom fan curve that makes the fans start running at 40% speed to make sure they instantly start at around 50c/122f, skipping the problematic fan speed range.

    Please share your experience:
    It would be great to see some test results from all kinds of manufacturers and different card models to see which cards are affected by this issue and to see if it is caused by a specific manufacturer bios.

    To recreate this problem all you need to do is manually set your fan speed between 1% and 30% and than the fans will start turning on and off for no reason as described above, to manually set your fan speed below 25% you can temporarily create a custom fan curve.
    (Please make sure that you do not have a resourceful application running that heats up your graphics card while testing the lower fan speed range)

    My test results when changing the fan speed manually:
    Gigabyte RTX 2070 Windforce (GV-N2070WF3-8GC)
    Fan speed 1%: Fans loudly goto 600RPM and turn off, repeating every 8 seconds, with a slight clicking noise.
    Fan speed 3%: Fans loudly goto 720RPM and turn off, repeating every 6 seconds, with a slight clicking noise.
    Fan speed 5%: Fans loudly goto 850RPM and turn off, repeating every 5 seconds, no clicking noise.
    Fan speed 10%: Fans loudly goto 1300RPM and turn off, repeating every 3 seconds, no clicking noise.
    Fan speed 20%: Fans loudly goto 1400RPM and turn off, repeating every 2 seconds, no clicking noise.
    Fan speed 30%: Fans loudly goto 1500RPM and turn off, repeating every second, no clicking noise.
    Fan speed 40%: Fans goto 1230RPM and they stay on as supposed to.

    Video of the Gigabyte RTX fan problem:


    MSI RTX 2070 Armor 8G (V373-014R)
    Fan speed 1%: Fans silently goto 650RPM and slow down a bit, repeating every 8 seconds, no clicking noise.
    Fan speed 5%: Fans silently goto 750RPM and slow down a bit, repeating every 3 seconds, no clicking noise.
    Fan speed 10%: Fans silently goto 800RPM and slow down a bit, repeating every second, no clicking noise.
    Fan speed 20%: Fans silently goto 900RPM and slow down a bit, repeating every 1/2 second, no clicking noise.
    Fan speed 25%: Fans goto 650RPM and they stay on as supposed to.
    Fan speed 30%: Fans goto 780RPM and they stay on as supposed to.

    Confirmed cards with fan speed problems so far:
    Gigabyte RTX 2070 Windforce (GV-N2070WF3-8GC)
    Gigabyte RTX 2070 Gaming OC (GV-N2070GAMING-OC-8GC)
    Gigabyte RTX 2080 Gaming OC (GV-N2080GAMING-OC-8GC)

    Hopefully this will get the attention of the manufacturers so they can look into this issue and find a solution with a bios update in the near future.

    Edit: updated the post with test results of my MSI RTX 2070 Armor 8G.
    Edit 2: Added youtube video of the Gigabyte RTX fan problem.
    Edit 3: I no longer own the Gigabyte RTX card so I can't test future bios updates.
     
    Last edited: Nov 15, 2018
  2. Geryboy

    Geryboy Ancient Guru

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    GPU:
    2080ti AMP Zotac
    my zotac amp on default is at 35% fan speed idle, can't go lower than that manually with MSI AB. So lowest possible is 35%.

    while there it doesn't spin consistently, but spins fast, starts to rotate slower each 100ms, and gets another kick every second or so.

    I heard FE bios doesn't allow fanless mode, so maybe gigabyte have a bios issue with their passive mode and bios conflict.
     
  3. dumbie

    dumbie New Member

    Messages:
    9
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    GPU:
    MSI GTX 980 4G
    Thanks for the reply, I'm on the edge of refunding my Gigabyte and replace it with a MSI card so it would be great if someone with a MSI card can test if they have this problem as well.

    My Gigabyte has indeed the fan stop mode on by default, I already tried making a fan curve which always has the fans on but the problem with my card specifically is that the fans don't start spinning normally until I set them on 40% which already produces more noise than anything else in my PC so that's also not an option for me... especially when you know your card has the option to completely stop the fans.

    I don't know if it is fan power shortage related in my case because the fans speed up to for example 1400RPM just fine before it turns off again when requesting a 20% fan speed, the fan only needs to run around an estimated 650RPM when running at 20%, perhaps they just thought it was a good idea to "kickstart" the fans by temporarily giving more power than needed to the fans and then quickly drop down the power to get the fans running at the desired speed, but this sadly does not work for me because for some reason the fans get turned off completely while attempting to kickstart the fans.

    It might just be a bios problem but I don't know if it will be fixed anytime soon by Gigabyte so I might just be better off getting the refund before it's to late and get stuck with this card.
     
  4. Geryboy

    Geryboy Ancient Guru

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    GPU:
    2080ti AMP Zotac
    do you have the latest gaming oc bios? they did release an update.... you can check with gpu-z @ bios version and compare them to data base @ techpowerup, maybe your new cards has the latest bios, maybe not.

    did you try to contact gigabyte support?
     

  5. dumbie

    dumbie New Member

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    GPU:
    MSI GTX 980 4G
    I already confirmed this issue myself on two different Gigabyte RTX2070 Windforce models which do not yet have a new bios update available.

    I'm also not going to cross flash the gaming oc or a msi bios into my card because that will most likely void my 3 year warranty.

    There have been several topics about this issue on the Gigabyte forums without any solution or clear answer whether it will be fixed so far, but I'm assuming this issue is spread wider than just Gigabyte because there are also reports of this problem from Evga RTX 2080 XC Ultra users.

    That's why it would be great if we can test all kind of different cards to see if it's a common problem with cards that can run fan speeds below 30%
     
    Geryboy likes this.
  6. Geryboy

    Geryboy Ancient Guru

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    ok seems like it could be resolved in time though
     
  7. Ex3cut3r

    Ex3cut3r Member

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    GPU:
    MSi GTX 1070 Gaming X 8GB
    I talked to "Manuel" the Nvidia Forum/Driver Guy through email, he telled me that they handled this fan isssue to Gigabyte, and Gigabyte is atm working with a new bios to fix the fan issue. But how long it will take I have no idea. Sry for my bad english, german guy here. ^^
     
  8. dumbie

    dumbie New Member

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    GPU:
    MSI GTX 980 4G
    Awesome, thanks for sharing this great news, let's hope they can actually fix it with a bios update and that it's not a hardware design flaw after all.
     
    Last edited: Nov 15, 2018
  9. bandit8623

    bandit8623 New Member

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    2
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    GPU:
    rtx2070
    i too have this same issue. gigabyte support when i talked with them 3 weeks ago said its normal..... crappy support..

    the noise is the most annoying ever. as my pc is so quiet thats all i hear. glad to hear maybe they will finally fix.
     
  10. Gimmick

    Gimmick New Member

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    1
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    GPU:
    Gigabyte RTX 2070
    Hey guys,

    Same issue here, I received my card just today and immediately noticed it. Fans on/off every second until 40% speed.
    I'm so annoyed I returned an Asus Turbo for this one..

    Anyway, is there any news of a BIOS update? I still have two weeks to return the card but if I can avoid that I would be happy.

    Thanks for your detailed tests!
     

  11. dumbie

    dumbie New Member

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    GPU:
    MSI GTX 980 4G
    There are dozens of topics about the Gigabyte fan issue on the Gigabyte forums but Gigabyte is not responding to them so they are still keeping their users in the dark on the forums.

    Contacting the Gigabyte support is also pretty useless because you will most likely get a copy pasted response like this: "Kindly increase the fan speed percentage and set the settings above 40%. Also, you can enable 3D Active Fan function so the fans will remain off when the GPU is in a low load or low power game. It allows gamers to enjoy gameplay in complete silence when the system is running light or idle."

    Which also isn't very helpful and they don't give us an update on a new bios update or if there will be a bios update at all to fix this issue, the only news I heard about a bios update is from Ex3cut3r contacting ManuelG on the nVidia forums but even than we don't know if they can actually fix this issue with a bios update or how long it will take because we don't know any details.

    Even if they release a new bios update the chances are that they will just adjust the fan curve to begin at 40% fan speed instead of actually fixing the fans to work on 30% fan speed which will increase the cards noise produced on lower temperatures.

    So if you want to take the gamble keep the Gigabyte card and hope they will eventually release a bios update if it's not a hardware issue, or just trade it in for another manufacturer like MSI which does not have fan issues.
     
    Last edited: Nov 23, 2018
  12. bandit8623

    bandit8623 New Member

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    2
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    GPU:
    rtx2070
    i was directed by gigabyte support to rma my 2070 windforce. so its boxed up now and ill be sending back in the next fes days. have to pay return shipping what a joke... im not very hopeful ill get it back in working properly fashion...
     

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