Rockstar Games no longer providing customer support?

Discussion in 'Games, Gaming & Game-demos' started by jbscotchman, Aug 2, 2020 at 10:38 AM.

  1. jbscotchman

    jbscotchman Ancient Guru

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    Maybe I'm missing something but when I go to their support page to report bugs, glitches, hacking, cheating, etc. There's just a search bar that shows the network status of their games.. And if you type a specific question in their search engine you basically get a bunch of bull crap answers. I've been saying it and I'm gonna keep saying it: GTA 6 is not gonna happen. Dan Houser leaving the company should be the biggest story in gaming right now.

    rockstarfail.jpg
     
  2. Astyanax

    Astyanax Ancient Guru

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    Rockstar contracted out their technical support agents and they can't be arsed setting them up for working from home
     
  3. jbscotchman

    jbscotchman Ancient Guru

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    That is pretty procreating lame. A multi billion dollar company with one of the biggest online games (which is a broken piece of crap) yet millions still play, Can't even have decent customer service. It's a twisted fate of irony seeing a company like this going down the toilet, when their games are full of toilet humor.
     
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  4. MaCk0y

    MaCk0y Master Guru

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    I wonder if Keywords Studios are providing the support. They do have Take-Two as a client.
     

  5. Astyanax

    Astyanax Ancient Guru

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    one and the sam
     
  6. haste

    haste Maha Guru

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    Works normally, as always for me: https://support.rockstargames.com/categories
    Just keep clicking through categories to get to bugs category and start filling the form. You need to be signed in.

    But be warned, R* support is really bad and always was. It's kinda naive to think those bugs you report will get to developers. Most of reports are stuck behind the wall of idiocy.
     
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  7. jbscotchman

    jbscotchman Ancient Guru

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    Well it definitely changed back and forth within the last few hours. Trust me I've visited the site many times over the last year.
     
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  8. Astyanax

    Astyanax Ancient Guru

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    if you have a graphical bug or anything, reporting it to nvidia can occasionally get it through to rockstar's actual developers.
     
  9. jbscotchman

    jbscotchman Ancient Guru

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    lol, have you played GTAO recently? That ship sailed a long time ago.. As popular as the game is, it is still the most broken online game I've ever played. When I logged on last night I was surprised to find a truck in my CEO Office. That's perfectly fine by Rockstar standards now days.
    rockstarfail.jpg
     
    Last edited: Aug 3, 2020 at 6:46 AM
  10. Astyanax

    Astyanax Ancient Guru

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    The only way i would play GTAO is on a console where cheating is significantly less possible (if at all)
     

  11. jbscotchman

    jbscotchman Ancient Guru

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    That's fine, play on whatever platform you want. I'm just talking about how bad it is on PC.
     
  12. AsiJu

    AsiJu Ancient Guru

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    It was a surprise gift from company board of directors!
     
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  13. KissSh0t

    KissSh0t Ancient Guru

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    Rockstar support consists of....

    did you give them money?

    if yes..

    then they have your money.
     
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  14. The Laughing Ma

    The Laughing Ma Ancient Guru

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    Did they ever provide support?

    All experience suggests their 'support' fell in to two distinct categories.

    Elevate it to someone above them and declare the issue resolved, and then watch as it never actually gets fixed.
    Direct you to some generic auto created response that doesn't solve anything.
     

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