Random BSODs (HD 7970)

Discussion in 'Videocards - AMD Radeon Catalyst Drivers Section' started by cstrosser, Mar 23, 2012.

  1. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    Hi all,

    I have tried just about every driver set out there. Right now I'm using the latest official betas (8.96-120315a-135399E). The only GPU-intensive application I use is X-Plane 10, an OpenGL-based flight simulator. I have never experienced a BSOD while using XP10; however, when I'm trying to do my work, I find I get random BSOD. When I'm not using XP10, I am usually using OneNote, Firefox, Zend Studio 9, and VirtualBox. This is when GPU usage is at its lowest.

    Can anyone provide any insight into this problem? I'm so close to returning this card for the new Nvidia...and I've been an AMD guy for many years.

    System Specs:
    Windows 7 SP1 (64-bit)
    Intel Core i7-2600 (no OC)
    16GB DDR3 RAM
    (2) OCZ Vertex 3
    (2) 7,200 RPM HDs
    3GB XFX Radeon HD 7970 Core (no OC)
    750w Thermatake PSU

    Thanks,
    Chris
     
  2. ipredator

    ipredator Master Guru

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    GPU:
    Quadro K5000M
    Did you check if idle clocks are correct? And did you fresh install the few drivers you tested, with Driver Sweeper/ATIman uninstaller?
     
  3. Valagard

    Valagard Maha Guru

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    Try uninstalling drivers with ATIMan, then installing new drivers
     
  4. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    Alright, per your advice, I ran ATIman and cleaned everything out. I am now getting a kdbsync.exe error on startup.

    Code:
    kdbsync.exe cannot be started up because OpenCL.dll is missing from the computer.
     
    Last edited: Mar 23, 2012

  5. Portman87

    Portman87 Member Guru

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    GPU:
    HD 7950 1000/1400
  6. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    As for idle clock speeds, it is usually around 500 MHz, and goes up to 925 MHz occasionally. It's at 500 MHz most of the time during idle operation.
     
    Last edited: Mar 23, 2012
  7. bishi

    bishi Master Guru

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    GPU:
    GTX 1080 SLI
    what BSODs are you getting?
     
  8. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    It's an atikmpag.sys error. Just went throught the whole ATIman thing, so we'll see if that helps.
     
  9. Portman87

    Portman87 Member Guru

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    GPU:
    HD 7950 1000/1400
    Check if installation is complete without errors and warnings at the last window.
     
  10. sb.0326

    sb.0326 Member

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    GPU:
    Gigabyte 7970
    Are you running dual monitors? For me I can only use two driver versions at the moment because every other one returns a BSOD withing 5-6 minutes everytime upon boot up.

    http://forums.guru3d.com/showthread.php?t=360149

    Thread I had regarding this issue.
     

  11. cstrosser

    cstrosser Member

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    GPU:
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    I've never encountered an error during the driver install process.
    -Chris
     
  12. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    Thanks for the response. I am running dual monitors, but I cannot reproduce the BSODs by waiting a certain amount of time, and can't seem to find a pattern. They are random... I went more than 24 hours without a crash at one point.

    With the most recent drivers, it seemed like it was better for a while, but it started up again. No crashes since ATIman uninstall but that was only 50 minutes ago, and I wouldn't say I was getting a crash every hour.

    Thanks again! These forums have been a big help so far.

    -Chris
     
  13. sb.0326

    sb.0326 Member

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    GPU:
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    I can certainly empathize. Nothing more frustrating than spending your hard earned cash on something that maybe kinda sorta sometimes works.

    Least for me I could narrow it down and single out the cause.

    Hope the new drivers work for you..
     
  14. aoya

    aoya New Member

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    GPU:
    XFX BEDD 7970
    I have this problem too. The only one that works no problem is RC11.
     
  15. bishi

    bishi Master Guru

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    see if giving your cards +20% power helps
     

  16. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    Some benchmark results:

    FurMark v1.9.2 - 1280x720 (FS), AA:0, DynBkg
    FPS: 74/101/83 (min/max/avg)
    Score: 4997 pt. (83 FPS, 60000 ms)

    FurMark v1.9.2 - 1920x1080 (FS), AA:0, DynBkg
    FPS: 43/45/42
    Score: 2579 pt. (42 FPS, 60000 ms)

    3DMark 11
    3DMark Score: P7594
    Graphics Score: 7772
    Physics Score: 7372
    Combined Score: 6743
    GraphicsTest1: 34.59 FPS
    GraphicsTest2: 39.2 FPS
    GraphicsTest3: 48.06 FPS
    GraphicsTest4: 23.18 FPS
    PhysicsTest: 23.41 FPS
    CombinedTest: 31.36 FPS

    The other HD 7970 cards seem to be scoring much higher. These results seem awfully low for a card of this caliber.

    Thoughts?
     
  17. adrock311

    adrock311 Master Guru

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    GPU:
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    try this! disable flash video hardware acceleration and also hardware acceleration in main browser options in all web browsers.

    stopped the atikmpag.sys BSOD's for me.
     
    Last edited: Mar 24, 2012
  18. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    EDIT: I spoke too soon (seconds...literally). I just had another crash, although this was different. Instead of getting little black rectangles, a frozen mouse, and a BSOD, both screens went black. I tried switching the monitors on/off, and switching cable modes to see if that brought it back. During this time, I could hear the audiobook I was playing in the background; however, I know it was frozen because both CAPS and SCRLK were not working. I ended up resetting the computer after waiting two minutes.

    So I made it a little over a day without a crash--from 3/23 @ 15:04 to 3/25 @ 02:50.

    Last Crash: 2012/03/25 2:50 AM

    PREVIOUS MESSAGE: So far so good. I left the computer running overnight and no crash. Hopefully this will persist. No BSOD since: 03-23-2012 15:04
     
    Last edited: Mar 25, 2012
  19. cstrosser

    cstrosser Member

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    GPU:
    XFX Radeon HD 7970 (3GB)
    Got two more crashes within the past 24 hours. The first happened when I left my computer on overnight. The second when I walked away for maybe 5-10 minutes. Still no updates from AMD. I also sent a message to XFX, but have no received anything back yet.
     
  20. Pill Monster

    Pill Monster Banned

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    GPU:
    7950 Vapor-X 1100/1500
    atikmpag.sys BSOD could be a TDR (timeout & recovery) error if it gives code 116.

    Often nstalling the drivers without CCC or preventing CCC from running at startup stops the bsod, also, maybe try the latest 896 12.4's, they are really good....

    Do you have an antivirus running or maybe DaemonTools this can also cause the tdr bsod...

    I uninstall from device manager then run driver sweeper, reboot and install the new drivers through device manager instead of using the Catalyst Installer... that always works for me...
    Your startup error can be fixed by running CCleaner and deleting the AVT startup entry...
     
    Last edited: Mar 27, 2012

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