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NVidia Profile Inspector wont load, please help

Discussion in 'Videocards - NVIDIA GeForce Drivers Section' started by michael gigler, Apr 13, 2018.

  1. michael gigler

    michael gigler New Member

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    GPU:
    x2 1080 ti
    I'm trying to use this software to create SLI profiles but I can't get it to load.

    NVidiaInspector.exe loads fine
    NVidiaProfileInspector.exe does not

    Nothing seems to happen after clicking on the .exe file or the link inside inspector. I get a spinning cursor as if something is loading then nothing.

    I've tried the following:

    -current and older verions of the software
    -reinstalling video card drivers after using ddu
    -reverting back to older video card drivers
    -updated C+++ packs


    I keep reading about people using it fine with similar set ups. Is there anyone willing to shed some light on my problem? What am I missing? Any known confilcts?

    My system stats:

    i7-8700k @ 5Ghz
    MSI Z370 Godlike Gaming MB
    32Gb Gskill DDR4 @ 3200 cl14
    Samsung 960 EVO 256gb NVME (OS & Prod)
    x2 Samsung 960 EVO 1tb NVME - RAID 0 (Games)
    Seagate Barracuda 4tb 7200rpm HDD (storage & backup)
    x2 Gigabyte Aorus GTX 1080ti Waterforce Extreme WB (SLI)
    Triple rad custom loop keeping temps in mid 30's to low 40's under load
    Seasonic Prime 850 Titanium PSU
    Windows 10 Pro

    Thank you in advance for any and all help.
     
    Last edited: Apr 13, 2018
  2. cryohellinc

    cryohellinc Ancient Guru

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  3. michael gigler

    michael gigler New Member

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    Thanks, she definitely gets the job done minus this little hiccup. Still a no go after updating those.

    -added to original post
     
    Last edited: Apr 13, 2018
  4. cryohellinc

    cryohellinc Ancient Guru

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    https://patchmypc.net/download

    Download the app, in it check for all and any potential updates, get latest Silverlight / .net framework / any remaining C++ versions.

    http://www.majorgeeks.com/files/details/windows_update_minitool.html

    Get the app, check for any potential missed updates.

    Also, have you tried running inspector as admin?
     

  5. dr_rus

    dr_rus Ancient Guru

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    GPU:
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    Check Event Viewer for Applications and reliability history in Security and Maintenance. There should be something logged in case a program fails to run when launched.

    Do you have .NET 3.5 installed btw? I don't remember 100% but I think that Inspector needs it.
     
  6. michael gigler

    michael gigler New Member

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    GPU:
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    -Installed and ran both programs. Updated Silverlight and a few missing C++ runtime libs
    -Always run inspector as admin

    still nothing
     
  7. michael gigler

    michael gigler New Member

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    GPU:
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    .NET 3.5 is installed

    Below are the error logs from event viewer:


    Log Name: Application
    Source: .NET Runtime
    Date: 4/13/2018 2:02:57 PM
    Event ID: 1026
    Task Category: None
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Calamity
    Description:
    Application: nvidiaProfileInspector.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.IOException
    at System.IO.__Error.WinIOError(Int32, System.String)
    at System.IO.Path.InternalGetTempFileName(Boolean)
    at nspector.Common.DrsDecrypterService.CreateInternalSettingMap()
    at nspector.Common.DrsDecrypterService..ctor(nspector.Common.DrsSettingsMetaService)
    at nspector.Common.DrsServiceLocator..cctor()

    Exception Info: System.TypeInitializationException
    at nspector.frmDrvSettings..ctor(Boolean, Boolean)
    at nspector.Program.Main(System.String[])


    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name=".NET Runtime" />
    <EventID Qualifiers="0">1026</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-04-13T18:02:57.249077300Z" />
    <EventRecordID>27322</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Calamity</Computer>
    <Security />
    </System>
    <EventData>
    <Data>Application: nvidiaProfileInspector.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.IO.IOException
    at System.IO.__Error.WinIOError(Int32, System.String)
    at System.IO.Path.InternalGetTempFileName(Boolean)
    at nspector.Common.DrsDecrypterService.CreateInternalSettingMap()
    at nspector.Common.DrsDecrypterService..ctor(nspector.Common.DrsSettingsMetaService)
    at nspector.Common.DrsServiceLocator..cctor()

    Exception Info: System.TypeInitializationException
    at nspector.frmDrvSettings..ctor(Boolean, Boolean)
    at nspector.Program.Main(System.String[])

    </Data>
    </EventData>
    </Event>

    Log Name: Application
    Source: Application Error
    Date: 4/13/2018 2:02:57 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Calamity
    Description:
    Faulting application name: nvidiaProfileInspector.exe, version: 2.1.3.20, time stamp: 0x5a7b9399
    Faulting module name: KERNELBASE.dll, version: 10.0.16299.371, time stamp: 0x6369e29f
    Exception code: 0xe0434352
    Fault offset: 0x0000000000014008
    Faulting process id: 0x2490
    Faulting application start time: 0x01d3d351a4ba91d3
    Faulting application path: C:\Users\mike\Desktop\New folder\nvidiaProfileInspector.exe
    Faulting module path: C:\Windows\System32\KERNELBASE.dll
    Report Id: 41e98520-1a8e-4a9f-a436-5356896a96c8
    Faulting package full name:
    Faulting package-relative application ID:
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2018-04-13T18:02:57.286175900Z" />
    <EventRecordID>27323</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Calamity</Computer>
    <Security />
    </System>
    <EventData>
    <Data>nvidiaProfileInspector.exe</Data>
    <Data>2.1.3.20</Data>
    <Data>5a7b9399</Data>
    <Data>KERNELBASE.dll</Data>
    <Data>10.0.16299.371</Data>
    <Data>6369e29f</Data>
    <Data>e0434352</Data>
    <Data>0000000000014008</Data>
    <Data>2490</Data>
    <Data>01d3d351a4ba91d3</Data>
    <Data>C:\Users\mike\Desktop\New folder\nvidiaProfileInspector.exe</Data>
    <Data>C:\Windows\System32\KERNELBASE.dll</Data>
    <Data>41e98520-1a8e-4a9f-a436-5356896a96c8</Data>
    <Data>
    </Data>
    <Data>
    </Data>
    </EventData>
    </Event>
     
  8. dr_rus

    dr_rus Ancient Guru

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    Well, it crashes due to an exception but it shouldn't so this is most likely an issue of your OS configuration.
    You might try stuff like launching it from a different folder, reinstalling .NET, making sure that your system paths (like temp folders) are in default locations and disabling AV software. Hard to say what may help though.
     
  9. michael gigler

    michael gigler New Member

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    GPU:
    x2 1080 ti
    I tried everything you listed above and still nothing.

    I was able to run the software from a new admin user account.

    Heading to work now so I will have to mess around more later.
    .
     
  10. Astyanax

    Astyanax Master Guru

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    GPU:
    GTX 1080ti
    wrong permissions on c:\ProgramData\NVIDIA Corporation\Drs\ are usually the cause of this.
     

  11. michael gigler

    michael gigler New Member

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    GPU:
    x2 1080 ti
    In the long run I still have no idea what was causing the unhandled exception.

    After successfully running the software on a new user account I backed up the original before deleting and restoring it. Now everything is as it was with the addition of NPI working.

    Although I wish I knew the original cause this did work. Hopefully this thread helps anyone else with the same problem
     
  12. cryohellinc

    cryohellinc Ancient Guru

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    GPU:
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    Odd issue indeed, glad you sorted it.
     
    michael gigler likes this.

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