nVidia Driver Issue, or something else?

Discussion in 'Videocards - NVIDIA GeForce Drivers Section' started by Ghostpaws, Dec 2, 2016.

  1. Ghostpaws

    Ghostpaws Guest

    I have been working at this at what seems for days trying to fix a problem which I have tested as best as I can to my ability.

    I had revamped my system and created a fresh install of Win 10 (64bit) and unfortunately, soon after this problem started.

    I noticed it when I tried taking a screenshot.. WoW froze. So if my character is jumping, she stops in mid-air and the only way for me to un-freeze is to use the Windows key to get to my desktop, alt-tabbing does not work.

    To start, here are my system specs:
    Alienware 17 R3
    nVidia : 980M / Intel(R) HD Graphics 530
    Intel(R) Core(TM) i7-6820HK CPU @ 2.70GHz
    RAM: 16GB
    Samsung 128GB M.2 SATA 6Gb/s SSD (Boot) + 1TB 7200RPM
    SATA 6Gb/s (Storage) (WoW is located on my D Drive, not C, never had a problem with this though)
    Using: Alienware Graphics Amplifier w/ nVidia GeForce GTX 1070

    Attached to my AGA through the HDMI is a S2715H Dell 27" monitor. I'm not using my laptop's screen. In WoW I am using the "Primary" setting for my monitor. It's stuck at 59.9Hz. There's three options for the refresh rate, 50Hz, 59.9, and 59.9Hz. I run in Fullscreen mode, with 1920x1080 Wide.

    My refresh rate in Win is 60Hz. nVidia Experience is optimizing WoW for me, I pretty much have checked every option I can. I'm running on Max Performance as well in Windows and whatnot.

    Now, the weird thing is, if I have my laptop screen open at the same time while in WoW, it won't freeze no matter what.
    However, if I open my laptop monitor while at my desktop.. and click Display Settings in Windows.. then close the Display Settings window and shut my laptop... I go back into WoW, and there is that freeze again when I screenshot.
    It sometimes does it as well when I have Firefox and/or Edge going as well.

    I have already tried deleting my WTF, Interface (as I run addons, so I checked these of course) and my Cache folders, but to no avail. I have tried the different refresh options in WoW. I've tried changing my Primary monitor to "Monitor 1"...
    in Windows I have even shut off my laptop monitor but if I re-open my laptop it comes back on anyway. Soo I tried those options as well.


    Please, someone help me out here. I can't figure out what the heck is going on. I know it's just Warcraft but I don't really play any other computer games at the moment. I'm wondering if it's my nVidia Drivers ... I'm using the 980M Notebook install with my Graphics Amp.. though the drivers shows compatible with the 1070. Never had a problem doing it this way though. That way if I just want to use my 980M in my laptop, it isn't an issue. I'm thinking it's something to do with the display drivers, since the settings lag WoW's screenshot ability.

    It's driving me crazy as I didn't have this problem before my revamp, and I figured if anyone could help it would be you all.

    I would post my DXDIAG but unfortunately the forum is seeing it as too large of a post. I have used DDU and reverted to older driver versions, still the same problem is occuring. The oldest version I reverted to was 375.70 which I know I didn't have this freezing problem with. But now it is.

    Thanks to everyone who reads this!
     
    Last edited by a moderator: Dec 2, 2016
  2. mbk1969

    mbk1969 Ancient Guru

    Messages:
    10,809
    Likes Received:
    8,064
    GPU:
    GF RTX 2070 Super
    So you have notebook with switchable graphics. Are you sure you have installed Intel`s drivers from OEM? Usually primary Intel videocards in such notebook configurations receive drivers customized by OEM.
     
  3. Ghostpaws

    Ghostpaws Guest

    Yes, I've used both Intel's and Dell's Intel 530 Driver. Dell recently updated it on Nov 9th. Unfortunately it didn't fix the issue.The Intel driver I am currently using is from 02/16 since I rolled it back. I had done this previously before my revamp as the newer drivers were found to cause stuttering issues (which I noticed in WoW), so I tried that again here and unfortunately it did not fix the freezing.

    I also noticed that alt-tabbing seems extremely slow. My monitor goes black for a little over 2 seconds just to switch from WoW to my desktop.

    When in Display Settings in Windows, if I have my laptop screen closed it will show the Dell Monitor as "1". If I open my laptop, both monitor's will show "1/2". I've tried switching the options around and the problem comes back.

    Just by opening my DSettings in Windows with my laptop screen open, then closing it before re-tabbing into WoW, I can re-create the problem pretty easily. If I leave it open I have no issues.. but then that defeats the point of my external monitor. So it happens more with DSettings, but also with Edge/Firefox.

    Code:
    ---------------
    Display Devices
    ---------------
              Card name: Intel(R) HD Graphics 530
           Manufacturer: Intel Corporation
              Chip type: Intel(R) HD Graphics Family
               DAC type: Internal
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06
          Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
         Display Memory: 8253 MB
       Dedicated Memory: 128 MB
          Shared Memory: 8125 MB
           Current Mode: 1920 x 1080 (32 bit) (60Hz)
           Monitor Name: Generic PnP Monitor
          Monitor Model: unknown
             Monitor Id: LGD0459
            Native Mode: 1920 x 1080(p) (60.020Hz)
            Output Type: Internal
           Monitor Name: Generic PnP Monitor
          Monitor Model: DELL S2715H
             Monitor Id: DEL40BB
            Native Mode: 1920 x 1080(p) (60.000Hz)
            Output Type: HDMI
            Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll
    Driver File Version: 20.19.0015.4390 (English)
         Driver Version: 20.19.15.4390
            DDI Version: 12
         Feature Levels: 11_1,11_0,10_1,10_0,9_3,9_2,9_1
           Driver Model: WDDM 2.0
    Graphics Preemption: Triangle
     Compute Preemption: Thread
               Miracast: Supported
    Hybrid Graphics GPU: Integrated
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 2/17/2016 4:00:00 PM, 39128680 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: Unknown
      Device Identifier: {D7B71E3E-58C1-11CF-0A6E-86261BC2D835}
              Vendor ID: 0x8086
              Device ID: 0x191B
              SubSys ID: 0x07081028
            Revision ID: 0x0006
     Driver Strong Name: oem14.inf:5f63e5340a14bf6c:iSKLD_w10:20.19.15.4390:pci\ven_8086&dev_191b&subsys_07081028
         Rank Of Driver: 00D10001
            Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C 
            DXVA2 Modes: DXVA2_ModeMPEG2_VLD  DXVA2_ModeMPEG2_IDCT  DXVA2_ModeVC1_D2010  DXVA2_ModeWMV9_IDCT  DXVA2_ModeVC1_IDCT  DXVA2_ModeH264_VLD_NoFGT  DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT  DXVA2_ModeH264_VLD_Stereo_NoFGT  DXVA2_ModeH264_VLD_Multiview_NoFGT  DXVA2_ModeHEVC_VLD_Main  DXVA2_ModeHEVC_VLD_Main10  
       Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
                         {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
                         {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
                         {5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
           D3D9 Overlay: Supported
                DXVA-HD: Supported
           DDraw Status: Enabled
             D3D Status: Enabled
             AGP Status: Enabled
               MPO Caps: Not Supported
            MPO Stretch: Not Supported
        MPO Media Hints: Not Supported
            MPO Formats: Not Supported
    
              Card name: NVIDIA GeForce GTX 1070
           Manufacturer: NVIDIA
              Chip type: GeForce GTX 1070
               DAC type: Integrated RAMDAC
            Device Type: Full Device
             Device Key: Enum\PCI\VEN_10DE&DEV_1B81&SUBSYS_068B1028&REV_A1
          Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
    Device Problem Code: No Problem
    Driver Problem Code: Unknown
         Display Memory: Unknown
       Dedicated Memory: n/a
          Shared Memory: n/a
           Current Mode: Unknown
            Driver Name: C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_986223eecc0e6ce2\nvd3dumx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_986223eecc0e6ce2\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_986223eecc0e6ce2\nvwgf2umx.dll,C:\Windows\System32\DriverStore\FileRepository\nvdmi.inf_amd64_986223eecc0e6ce2\nvwgf2umx.dll
    Driver File Version: 21.21.0013.7570 (English)
         Driver Version: 21.21.13.7570
            DDI Version: unknown
         Feature Levels: Unknown
           Driver Model: WDDM 2.1
    Graphics Preemption: Pixel
     Compute Preemption: Dispatch
               Miracast: Not Supported by Graphics driver
    Hybrid Graphics GPU: Discrete
         Power P-states: Not Supported
      Driver Attributes: Final Retail
       Driver Date/Size: 10/24/2016 4:00:00 PM, 17577728 bytes
            WHQL Logo'd: Yes
        WHQL Date Stamp: Unknown
      Device Identifier: Unknown
              Vendor ID: 0x10DE
              Device ID: 0x1B81
              SubSys ID: 0x068B1028
            Revision ID: 0x00A1
     Driver Strong Name: oem16.inf:0f066de3f259ed4e:Section275:21.21.13.7570:pci\ven_10de&dev_1b81&subsys_068b1028
         Rank Of Driver: 00D10001
            Video Accel: Unknown
            DXVA2 Modes: Unknown
          Deinterlace Caps: n/a
           D3D9 Overlay: Unknown
                DXVA-HD: Unknown
           DDraw Status: Enabled
             D3D Status: Not Available
             AGP Status: Enabled
               MPO Caps: Unknown
            MPO Stretch: Unknown
        MPO Media Hints: Unknown
            MPO Formats: Unknown
    
     
    Last edited by a moderator: Dec 2, 2016
  4. CrazyBaldhead

    CrazyBaldhead Master Guru

    Messages:
    300
    Likes Received:
    14
    GPU:
    GTX 1070
    Have you seen what happens without the amp?
     

  5. Ghostpaws

    Ghostpaws Guest

    Yes I have. :) I tested it by unplugging it from my laptop and and didn't encounter the freezing issue. I will test it again later this evening to make sure.

    I just don't see how I can have my laptop screen open, my external monitor on and not have this issue. But then I close the screen out of wow, it comes back.
     
  6. Ghostpaws

    Ghostpaws Guest

    Just re-tested it for a bit again without the Amplifier attached. No problems it seems. I could be wrong of course but I used the same methods I have to test before and no issues came up.
     
  7. CrazyBaldhead

    CrazyBaldhead Master Guru

    Messages:
    300
    Likes Received:
    14
    GPU:
    GTX 1070
    It seemed fairly obvious. Dubious technology at best.
     
  8. Ghostpaws

    Ghostpaws Guest

    Until this revamp I've had no real issues with my amplifier. If I don't use it then I get no use from my 1070. so for obvious reasons why I want to get it working fine again.

    I still think it's probably the display drivers but I'm not sure how else I can test this out so I can get this problem resolved.
     
  9. mbk1969

    mbk1969 Ancient Guru

    Messages:
    10,809
    Likes Received:
    8,064
    GPU:
    GF RTX 2070 Super

Share This Page