Need Your Help! FPS Drops & Stuttering on High-End PC

Discussion in 'Videocards - NVIDIA GeForce' started by Worther, Apr 26, 2018.

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What, in your opinion, is really the culprit?

  1. Hardware (write in the comments below)

    3 vote(s)
    14.3%
  2. Software (write in the comments below)

    3 vote(s)
    14.3%
  3. Games themselves

    4 vote(s)
    19.0%
  4. NVIDIA Driver

    3 vote(s)
    14.3%
  5. Windows OS

    8 vote(s)
    38.1%
  1. LIGuitar77

    LIGuitar77 Master Guru

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    Disable HPET in Bios/UEFI then test latency with LatencyMon and games.

    Test with LatencyMon before too so you see what the difference is.
     
  2. HeavyHemi

    HeavyHemi Ancient Guru

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    Your UPS is too small.
     
  3. Worther

    Worther Member

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    X Hero haven't HPET option in UEFI. In Win10 it disabled by default. So, it's not a possible fix.
    Are you kidding? My rig in hard stress tests can't consume more than 450 W. My UPS can handle 720 W. And I tried to test performance without UPS — no changes. My AC fluctuates between 220-240 V, no faults here.
     
  4. LIGuitar77

    LIGuitar77 Master Guru

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    Ok, fair enough. I will tell instead of crash dumps if you have ever had BSOD on the machine and didn't delete with like CCleaner or Windows' own Cleanup. We will assume you did not (tell me if you did!) - so if you upload your output of msinfo32 (File | Save) and post a link here or PM me with the link instead, I will look it over and make suggestions. Perhaps it will be fixed that way and if not, the machine will only be better for suggestions anyhow.
     

  5. cryohellinc

    cryohellinc Ancient Guru

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    That is correct, UPS has nothing to do with it. All it does is supply power to PSU.
     
  6. Worther

    Worther Member

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    I only had BSODs when overclocking the CPU more than 5.2 GHz because of the throttling in AIDA64 stress test.

    About what cleanup you're talking? I use Windows Disk Cleanup Tool, but it doesn't affect performance at all.

    I've already recorded MSINFO32, you can view it by following the folders in Google Drive.
     
  7. 386SX

    386SX Master Guru

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    Yes, your UPS can provide 720W steadily, but I think what HeavyHemi wanted to say is your UPS is not capable of protecting you in the case of an outage the way it should. If you get an outage better have scripts in place to immediately shutdown your computer, otherwise it will shut down dirty shortly after because it has no juice left. I do not think he was referring to your issue when mentioning the UPS.

    BTT:
    Because you tried different approaches with different OS, your issue indeed seems to be hardware related. Another way to identify issues is the "min2max" approach (start at minimum, expand to maximum). Just try to boot up with the bare minimum components you need to boot: board, CPU (+cooler, sure), 1 stick of RAM, OS drive, graphics (prefer onboard first, then add discrete later).
    Mount, disconnect LAN (!) and boot up.
    Do a fresh install of your favorite OS (I would prefer Win10 1709, I heard there are a lot of issues on 1803, you can still upgrade later on).
    Install the bare minimum on drivers (chipset, RST(e), IntelME, GFX, sound), do not connect LAN yet! Otherwise Windows will download all sorts of stuff / drivers / patches / "apps" ... you do not want that right now!
    Install a game for offline use where your issues happen often (no online play because NO LAN!!) and try it. Does it run OK? Do you see any spikes or notice any stuttering?
    ==> YES (stuttering or else) ==> power down, exchange 1x stick of RAM for the other you have, power up and try again
    ==> NO (no stuttering or other issues) ==> error is on one component you haven't installed yet. ==> power off, install more components, power up, test, add others ... until you get to a point where suddenly your errors show up. You have found the issue any may remove it / exchange it / else.

    If you exchanged the RAM stick and there is still the same issue, try updating the BIOS to the latest version. Read the changelogs, is there anything new? "Better stability" or something should be worth a try.
    If issues continue to exist, try running your components piece by piece in another rig (some friend, your parents, somebody else) where your components would fit. Test them one by one to rule them out one after another. So you should be able to minimize the area where you are looking for to a minimum. I think at last you will have difficulties to find someone with a compatible board or CPU to test your components with (happens to me every time! :) ). But if you definitely can rule out everything else, you could return / RMA CPU and board, possibly with RAM and get new ones. Still better than to send back every item you bought one by one because you cannot find the issue.


    Other approaches:
    - Check the Event Viewer for suspicious entries. "Could not save ..." "Error while accessing ..." and stuff like that could point to your hardddisk / SSD for example. "Application crash / hang" could be CPU, RAM, SSD/HDD ... and so on.
    - Did you try other drivers? "Newest" is not always "best". That especially counts for Intel RST (Rapid Storage Technology => your drivers for SSD/HDD/caching), NVME (=>install the Samsung NVMe driver, it's version 2.3 atm.), Intel ME (Management Engine, keeps your hardware together, does monitoring, interferes with components, provides Watchdog timer for hardware failures, etc.) and GFX (NVIDIA: new driver - new problems, AMD: old driver - old problems, new driver - old and new problems)
    - Are temps OK the whole time? Nothing to worry about? Temp throttling of SSD? CPU heat issue? GFX?
    - If everything runs smooth as long as you are not connected to the internet, try this after installing everything you can offline (and test for stutter and stuff). If it happens AFTER you enabled internet, this could be a good indicator for some Windows Update (patch, driver, else) bullshit.

    It is really sad to read about a 5k$ rig with those issues you describe. I hope you get it fixed ASAP. Heads up, you can and will solve this! ;-)
     
    Noisiv, Worther and fantaskarsef like this.
  8. airbud7

    airbud7 Ancient Guru

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    so where's the video?
     
  9. Worther

    Worther Member

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    In the progress.
     
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  10. gerardfraser

    gerardfraser Ancient Guru

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    Well I see this post on a few forums around the interweb thingy.Too bad OP is not getting more help to fix his problems.He has really hit all the best sites for trouble shooting in the last month.

    https://answers.microsoft.com/en-us...c/51fb1918-dbca-4369-9b51-1bd57fde24cc?auth=1
    https://forums.geforce.com/default/...help-fps-drops-amp-stuttering-on-high-end-pc/
    http://www.tomshardware.com/answers/id-3681322/fps-drops-stuttering-high-end.html
    https://forums.overclockers.co.uk/t...ops-stuttering-on-high-end-pc.18816568/page-5

    Here is some simple advice,OP you have one of the best PC gaming computers you can get,maybe you are to OCD about these thing.Just enjoy gaming by turning off all the monitoring stuff but I understand that gaming would not be as fun if your not looking for something wrong.

    Real truth is that everyone has some problems one way or another with lets say Nvidia,Windows and gaming whether they see it or not or will admit it.I personally have problem with CPU and GPUs not fast enough yet to provide a constant min 60 FPS in gaming even with good frigging equipment ,drives me nuts but I still game alot.
    So just enjoy gaming for what it is worth a time wasting experience and getting lost outside the real world.
     
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  11. Worther

    Worther Member

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    I finally recorded all HM logs in CS GO & Fortnite, also have retested all other games with older & beta NVIDIA drivers (385.69, 385.12 BETA & 382.53).

    Bad news:
    1. There are no noticeable improvements in eliminating stutter using any other drivers. GTA 5, TW3 and PUBG (for e.g. only).
    2. There are SOME annoying spikes in Fortnite BR but they're not so frequent.
    HM Logs:
    https://drive.google.com/open?id=1ULxP2IRVD-esOUIESc9gHVo5FOlXGIn-

    Good news:
    1. There are NO frametime spikes in CS:GO offline battle WITHOUT any bots. But there're noticeable in Community Servers even with low ping, maybe, it's server or player amount related. Don't know what's wrong with online CS playing. Tried Steam version and pirated one, no changes in performance.
    HM Logs:
    https://drive.google.com/open?id=1BaoQVGbbNPg1awHhGfvD6YzFcqbmrIrM

    2. NVIDIA driver 385.69 (Sep, 2017) helps a bit to reduce spikes in GTA 5 and PUBG. Frametime graph is more smooth. Maybe it's random event and driver isn't related to this temporary frametime "smoothness". You can compare logs with different drivers and make conclusion am I right or not.
    PUBG HM Logs with 397.31 driver:
    https://drive.google.com/open?id=1NN8FuX05oKRXXWyoE-0wLsG10hJDUgho
    PUBG HM Logs with 385.69 driver:
    https://drive.google.com/open?id=1gQlE3ZD6UFfhcJrSmocx1FUyUqs-EgdX

    Questions:
    1. What do you think about all these tests?
    2. Can NVIDIA drivers be the only one culprit by following the new results? Or it's more game related?
    3. What another working fixes should I try to make a workaround if it's game related?

    P.S.
    I play GTA 5 single player only, not multiplayer.
     
  12. Noisiv

    Noisiv Ancient Guru

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    So no CPU core(s) spikes to 99% (or drops) during FPS drops.
    And you already tried with (minimum?) fresh install.

    damn...

    try LatencyMon as suggested before. maybe Proces Explorer.
    and keep everything at minimum/default (both hw and sw) as mentioned before

    I have same mobo/cpu and everything has been superb. (other than killing my CPU ROTFL! long story...)

    So whats the verdict when switching to HD7770?
     
  13. Worther

    Worther Member

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    TLDR: Issues almost disappear with AMD GPU! I assume it's 100% NVIDIA driver or card failure.

    I've tested games with AMD Radeon HD7770 GPU.
    I'll be write Update 5 tomorrow with more details.
    If you want some info before full Update 5 change-log — you can check MSI AB .hml logs recorded with AMD.

    Hardware Monitor logs: https://drive.google.com/open?id=1riQbrv0E7QhWGAoXxnlmvmkmmdWMRDb7

    Important Edit:
    I have already returned to NVIDIA GTX 1080 Ti and tested Team Fortress 2. Everything was smooth and without spikes BUT at the end of last log recording frametime started jumping every 0.1-0.5 sec to constant 18.7 FPS! Something really goes wrong.

    Team Fortress 2 logs (GTX 1080 Ti):
    https://drive.google.com/open?id=1GgXC-kbaqWJO8WBgn5T4HdH5oOqT2YuB


    Extreme spikes at the end of logging (screenshot):
    https://drive.google.com/open?id=1ZZISlFClcQMHjSmAcZu9GeSgbxAuIl2p
     
  14. jbscotchman

    jbscotchman Ancient Guru

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    Good lord man this is one massive thread. At this point just do a complete windows reformat and new installation, and don't bother installing MSI Afterburner.
     
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  15. Zooke

    Zooke Member Guru

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    or any other monitoring software.
     
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  16. Worther

    Worther Member

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    I really need MSI AB because I must configure a fans curve to keep my GPU cold. Also to increase power limit to have better performance. AB doesn't affect performance when HW monitoring is off.
     
  17. Noisiv

    Noisiv Ancient Guru

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    tough case...
    while faulty hardware is possible, bad hw should show itself in other areas as well, or at least more clearly

    so I chose "Software"

    whether NV driver, Windows or 3rd party, I have no idea. proly NV
    although going with the usual suspect is not always the best... my rig died (everything brand new cept GFX), ASUS said check DDR4, and then RMA the mobo(I swear!). I refused and blamed CPU (of all things), turned out I was right

    SOMETIMES DEAD IS BETTER!
     
  18. cryohellinc

    cryohellinc Ancient Guru

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    Install windows 7 and test it.
     
  19. Worther

    Worther Member

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    Have already tried. Read thread more accurate.
     
  20. cryohellinc

    cryohellinc Ancient Guru

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    Way too much to read. ;)
     

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