My Painful RMA Begins

Discussion in 'Videocards - AMD Radeon' started by Chastity, Feb 21, 2017.

  1. mtrai

    mtrai Master Guru

    Messages:
    781
    Likes Received:
    5
    GPU:
    PowerColor RX 480 Red Dev
    I can't speak for what Sapphire will do but during the pervious year I had to RMA both my R9 290X and my R9 290 to PowerColor. Even though Powercolor RMA webssite update showed on my R9 290X another R9 290X replacement shipping I received an R9 390 8 gb. For my R9 290 Turboduo it once again showed I was receiving another R9 290 Turboduo but instead received a RX 480 8 GB.

    Different company but hoping the best for you and you get what want it is turns out to be in good condition. RMA's can always be a bit stressful.
     
  2. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    Reason I say that is that others were contacted to get confirmation if a change in model was ok. Since I did not get anything like this, I am assuming they had some refurbed 390s on hand. Maybe I'll get a 390X. :shrug:
     
  3. dudecat64

    dudecat64 Ancient Guru

    Messages:
    3,706
    Likes Received:
    0
    GPU:
    POWERCOLOR PCS+ R9 380 4G
    Well considering some sites still have 390's for sale doesn't surprise me. I am hoping my powercolor is a 480 as i don't see alot of 380's for sale and not many from powercolor.
     
  4. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    Dear Customer,

    This e-mail is to inform you that your RMA replacement from Althon Micro, Inc. has been shipped 03/06/2017.

    The tracking number of your package is (some long ass number). You may check the status of your shipment by clicking on the following: http://www.ups.com/tracking/tracking.html.

    If you have any question, please feel free to email us back.

    Thank you very much for your patience,

    Regards,

    RMA Dept.
    Althon Micro, Inc.
     

  5. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    AARRGGHH!!

    Shipping via USPS Ground to CA takes 2 days.

    Shipping from CA via UPS Ground takes 6 days, and I hit the Weekend 2-day delay. Suck!
     
  6. dudecat64

    dudecat64 Ancient Guru

    Messages:
    3,706
    Likes Received:
    0
    GPU:
    POWERCOLOR PCS+ R9 380 4G
    I know the feeling. Mine was tested bad. So know i have to wait 7-8 days for them to decide what they are sending me back. I was on the phone with them. Stupid powercolor just send me back a rx470 and i will be happy. Why wait another week for a answer lol.
     
  7. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    Fortunately mine doesn't even POST, so testing is easy. :) They already shipped my replacement, tho I have no idea what it is.
     
  8. dudecat64

    dudecat64 Ancient Guru

    Messages:
    3,706
    Likes Received:
    0
    GPU:
    POWERCOLOR PCS+ R9 380 4G
    Yeah mine tested bad i talked to the who tested it. But he said that it would take that long to process. Ohwell my 5850 is working ok in windows 10 64bit. Drivers were tricky though.
     
  9. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    UPS reports it will be delivered today. Just in time to beat the nasty blizzard we are going to get tonight. :)
     
  10. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    Card finally arrived about 6:30 PM. I like the packaging it came in, better than my bubble wrap job. :)

    DDU'd the NV crap, replaced, and installed 17.3.1. Remade my 75Hz display profiles. All is well thus far.

    The card shipped is identical to the one I sent in, so no free upgrade for me. If 5xx comes out before March maybe I'll try again to get a 590. :D

    Addendum: new card has Hynix memory vs Elpida memory
     
    Last edited: Mar 14, 2017

  11. PrMinisterGR

    PrMinisterGR Ancient Guru

    Messages:
    6,857
    Likes Received:
    3
    GPU:
    Sapphire 7970 Quadrobake
    Hynix is for sure better.
     
  12. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    My Elpida card could OC the memory to 1750 easily. I'll see how this one does later; I have to attend to the massive snowfest that Stella is dumping here.
     
  13. PrMinisterGR

    PrMinisterGR Ancient Guru

    Messages:
    6,857
    Likes Received:
    3
    GPU:
    Sapphire 7970 Quadrobake
    Regarding latencies and the 2D bug, it was Hynix memory all the way. That was on the 7970 days though.
     
  14. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    Card is not adequately cooling itself on Auto fan profile, AS IT SHOULD BE DOING, so I am going to request a 2nd replacement. Grrrr.

    EDIT: Even with a more aggressive fan profile, she will still eventually pixellate. Probably something is not cooling properly, despite the temp readings. Probably memory related.
     
    Last edited: Mar 17, 2017
  15. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    Finally dug up their phone number, and called their RMA dept, got transferred to a tech, who then agreed with my assessment, and had RMA Dept issue new RMA and supplied me with prepaid UPS shipping voucher.

    RMA #2 begins...
     

  16. Only Intruder

    Only Intruder Master Guru

    Messages:
    834
    Likes Received:
    3
    GPU:
    Sapphire R9 Fury Nitro
    Reckon they''ll say "**** it" and give you a 480?
     
  17. MaNiAc4LIFE

    MaNiAc4LIFE New Member

    Messages:
    5
    Likes Received:
    0
    GPU:
    R9 390 NITRO
    I just sent my 390 that wouldnt post
    any news on your second RMA yet?
     
  18. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    UPS Ground across the US is slow, package won't arrive until tomorrow. When I mailed it USPS Ground, it got there in 2 days. As far as what I'll be getting, I do not know. Depends how many refurbed 390's they have laying around.
     
  19. MaNiAc4LIFE

    MaNiAc4LIFE New Member

    Messages:
    5
    Likes Received:
    0
    GPU:
    R9 390 NITRO
    IKR i wish my card waited just a few more months so that a VEGA replacement would be possible XD
     
  20. Chastity

    Chastity Master Guru

    Messages:
    742
    Likes Received:
    42
    GPU:
    Sapph Nitro 390 BP
    My warranty is good until Mar 2018, so I may still have a chance at that. :D
     

Share This Page