My Painful RMA Begins

Discussion in 'Videocards - AMD Radeon' started by Chastity, Feb 21, 2017.

  1. Chastity

    Chastity Master Guru

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    GPU:
    Sapphire Nitro 390 BP
    Last night my R9 390 died on me, in the middle of a nice session of Darksiders. And no, I wasn't overclocking, and no, it wasn't due to heat, as temps were just under 60C. (I do monitor while gaming on my G15 Display)

    This is when I discovered that Sapphire has no dial-up tech support, only online ticket submissions. So now I am stuck in limbo awaiting someone to either email me with some canned response of "Did you try this first? Did you try switching vBIOS?" and other nonsense. Or perhaps I will get a call back.

    Before any of you start, mobo reports no available video card on post, I tried changing firmware to the UEFI BIOS I wasn't using, no I didn't flash from stock, changing PCIE slots did not change anything, and yes I tried different power connects.

    I'm now back on a pair of GTX285's until I get this sorted out. Card is only a year old. (BTW, the GTX285 work fine on the power connects I used on the 390, and in the same slot I used)
     
  2. Noisiv

    Noisiv Ancient Guru

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    R9 290 ACIV 1150/1500MHz
    RIP...

    Only year old means it could have been a real issue, like QC, design itself, or something you unknowingly contributed to. Or it was simply an act of god. You'll never know.

    I will always aim for reference, Nvidia or AMD.
    (despite a slight letdown with 480 PCI-E draw)

    I trust more to core designs and material used by AMD/NV than Sapphire/EVGA/MSI.

    GTX 285 is no slouch either.
     
  3. Undying

    Undying Ancient Guru

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    R9 280X Vapor-X
    Didnt you brag once how you are pushing card to its limits? I think you said once how you overclocked Vram to 1700mhz+ and for Hawaii chip thats just super massive (maybe it was someone else tho).

    Anyway, sorry to hear that man. So whats are your options? Basically waiting for Sapphire responce then RMA?
     
    Last edited: Feb 21, 2017
  4. Noisiv

    Noisiv Ancient Guru

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    yeah...^^^
    like when he said he wasn't overclocking, I thought hmmm... my memory is going bad

    which still would not mean oc ing killed it
     

  5. Fox2232

    Fox2232 Ancient Guru

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    Higher clock does not kill chips, not even memory ones. What kills is high voltage and high heat.
     
  6. Chastity

    Chastity Master Guru

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    I experimented with seeing how far it would go, but it doesn't mean I used it regularly at those speeds. I only OC'd for DA:I as that needed a little extra UMPH to get good steady clocks. Temps were monitored and kept well within reason. So I am leaning towards something marginal went, as my CMOS on the mobo was also wonky and needed to get reset. Maybe it was also due to driving my 3x1 Eyefinity?

    At least I can still play some games, so I can survive, but I do miss my DX11 support. (I'm also waiting for someone to say it was ReLive that killed my card) :D
     
  7. Noisiv

    Noisiv Ancient Guru

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    I would not blame OC, and I wouldn't call it blameless either.


    If you had 2 control groups, one overclocking, and the other stock..
    I have a pretty good hunch which group would have more dead cards a year or two later.
     
  8. Undying

    Undying Ancient Guru

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    Voltage and clocks goes together.

    He said temps ware in check (core temp) but what about VRMs? Idk if his card have Vrm's monitoring and if he did checking on that. 1700mhz Vram overclock is really pushing it.
     
  9. Chastity

    Chastity Master Guru

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    VRMs were fine too, nothing over 72C
     
  10. user1

    user1 Master Guru

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    These things happen, all it takes is one faulty solder joint, especially now since they can't use leaded solder.
    Too bad really, hope all goes well.
     

  11. CalculuS

    CalculuS Ancient Guru

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    Sapphire online tickets are obnoxious to make, they use this ancient retarded web-page system.

    Good luck, I had to wait 2 months to get my broken 7950 rma'd.
     
  12. korennya

    korennya Member

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    oh fantastic. I emailed RMA last week about my 390. Still havent' even gotten anything like a confirmation that they received my request. :( The online support was plenty fast. The RMA department thought.. they suck so far.
     
  13. Chastity

    Chastity Master Guru

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    Got my RMA request form from Athlon Micro who are handling the RMA. Filled it out and sent them my form and receipt. (Bought in Mar 2016, so not even a year old yet) Fortunately MicroCenter gave me 2 receipts, so it's easy to include one w/ packaging. Wish I bought the warranty service, I could have my new 480 already.
     
  14. Chastity

    Chastity Master Guru

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    ... And now begins my long, mindless wait for a RMA #....
     
  15. Chastity

    Chastity Master Guru

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    Yay, RMA authorization finally came in today! Now to pack things up....
     

  16. Chastity

    Chastity Master Guru

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    Delivered!

    Updated Delivery Day: Wednesday, March 1, 2017
    Signed for By: H KWAN // WALNUT, CA 91789 // 10:31 am

    No response yet from Athlon Micro, nor do I see an online means of tracking my RMA. :p
     
  17. mtrai

    mtrai Master Guru

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    Sending you warm fuzzy thoughts and luck on your RMA.

    My last RMA in December was my Powercolor 290 Turboduo and they sent me a brand new RX 480 8 gb Red Devil.
     
  18. PrMinisterGR

    PrMinisterGR Ancient Guru

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    Sapphire is a POS about returns. You would expect them to be better, but they aren't. I had to threaten them via email to get the proper Sandy Bridge bios for my motherboard, that they decided to remove from their website a week before I got my motherboard from them.

    They didn't even reply to me when I asked them if there was any way to repair my card (with me paying for it), after it crapped out two months after the warranty passed.

    There is a reason that the @Sapphire handle in Twitter doesn't exist. It's also funny and tragic that I would still recommend their sh*t.
     
  19. Chastity

    Chastity Master Guru

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    I have a sneaky suspicion that Sapphire is AMD, just as BFG Tech was NVIDIA. I also noticed on their BBB profile that they have a lot of complaints, and oddly an A+ Rating. (Companies can buy a guaranteed A+ rating for $25,000 / yr, which allows them to NOT have to satisfy complaints within 60 days like normal BBB member do)
     
  20. Chastity

    Chastity Master Guru

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    \o/ finally a reply. Since I see no mention or questions about the replacement I am going to assume it's a refurb'd 390.
     
    Last edited: Mar 5, 2017

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