the way i see it - the more skins\tones\options you put in a heavily narrative drama, the more dumb it's going to be in the end. those type of things fits well in the likes of Skyrim. why on earth they even bothered with diversity for the main class in a Mass Effect game ? make a default face, put in hard work and talented crew on the script. amateurs worked on Andromeda. childish amateurs. you always had diversity AROUND Shepard, that's the correct way.