Is it the right thing to request for RMA?

Discussion in 'SSD and HDD storage' started by Mineria, Jan 20, 2022.

  1. Mineria

    Mineria Ancient Guru

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    I bought a 4TB SSD last year which seems to have some issues in form of growing uncorrectable error counts and quite a lot of red clusters showing up after a full diagnostic scan.
    Am I doing the right thing to request for RMA considering that I only use it for part of my Steam library, which also means that I didn't do a lot of writes to it?
    The disk is a Samsung 870 EVO, none of my other Samsung SSD's including way older drives has a single uncorrectable error when doing a full SMART check, there are basically no errors at all and every single cluster is healthy.

    I did read in some reddit post that Samsung suggested a customer to secure erase the disk, but that isn't really a fix or is it?
     
  2. Agonist

    Agonist Ancient Guru

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    No way you are wrong asking for RMA.
    I would do the same thing on any of my drives.
    I only use my SSDs for games. NVME for OS.
     
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  3. KissSh0t

    KissSh0t Ancient Guru

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    If it's having legitimate issues and is within the warranty period I'd go ahead and rma it.
     
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  4. insp1re2600

    insp1re2600 Ancient Guru

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    course it is.
     

  5. Mineria

    Mineria Ancient Guru

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    Thanks, just needed a confirmation upon that bad LBA's are not a common thing with newer SSD's that really just sit there and are used to almost only read from.
    So far retailer response has been with delays, they even asked for pictures of the drives front and backside lol, I did already send them the full diagnostic report included how little data that has been written to the drive, so those additional picture request seems more like a dragging out time attempt to me.
     
  6. cucaulay malkin

    cucaulay malkin Ancient Guru

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    this is probably just standard procedure,they're checking if the drive hasn't been in a hurricane before they accept it.
     
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  7. Raserian

    Raserian Master Guru

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    Do not forget that NVMe cards are SSDs. Mostly with same or similar chips. Just so you don't live with an illusion your NVMe is more reliable and may not get same smart errors.

    I advise OP to continue RMA, SMART errors are covered in warranty.
     
  8. Agonist

    Agonist Ancient Guru

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    I know the difference between Sata and NVME SSDs. It is just alot easier to use NVME for description.
    Keep your assumptions of what I know and believe to yourself.
     
  9. Raserian

    Raserian Master Guru

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    Well your rhetoric doesn't help at reading posts like that. Why do you have SSD (SATA) for games only and NVMe for OS then?
     
  10. Astyanax

    Astyanax Ancient Guru

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    Get over your fragile ego, the guy was clarifying for anyone that might not know it.

    is this a Samsung 870 evo?

    i've read of two others having similar issues with lightly used drives lately, first some of the sectors remap, then it starts spitting ECC correctables before finally the uncorrectables start going up, I assume its actually the DDR cache going faulty rather than the NAND.

    Oh, looks like its a wide spread situation

    https://www.reddit.com/r/unRAID/comments/r4rcqg/warning_multiple_870_evo_failures_often_many_ssds/
     
    Last edited: Jan 22, 2022
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  11. SplashDown

    SplashDown Master Guru

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    You paid for it so you have the right to RMA ........
     
  12. Mineria

    Mineria Ancient Guru

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    Thanks, did look over that one, bought mine around april last year too, production date 2021/02.

    Bit funny with that reddit post that some people post not having issues with completely different Samsung drives when the OP clearly states 870 EVO, same as someone asking if it is m.2, lol.

    Just wanted some confirmation upon that there really are some issue with the specific series, which seems so, at least concerning 1 or more batches from specific production months.
    Hopefully they send me a replacement that is free of the issue.
    Annoys me a bit that I took it over the 4TB 870 QVO back then, got one of those to and not any issues so far.
     

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