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Hello (I'm new to this forum) Blank screen on new Sapphire Radeon NITRO+ RX 580 8GB GDDR5 (UEFI)

Discussion in 'Videocards - AMD Radeon' started by Luna 106, Nov 16, 2018.

  1. Luna 106

    Luna 106 New Member

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    GPU:
    Radeon NITRO+ RX580
    Hi guys,

    my name is Mike and i'm new to this forum.

    I'm hoping someone may be able to help me?

    I'm having a problem installing a new Sapphire Radeon NITRO+ RX 580 8GB GDDR5 (UEFI) GPU on my HP Pavillion Elite??

    All i get is a blank screen although led and fans are working on the GPU..no beeps and no option to go into the bios.
    I have also tried to switch the Bios on the dual bios GPU but still the same.

    I have updated to the latest bios from the HP support site which by the way seems there have been issues with the bios version with Nvidea GTX gpu's as there is no option in the bios to disable/enable legacy support and HP in their wisdom have not resolved this with any more bios updates!!

    Therefore as the Radeon Nitro+ RX580 has a dual switch i opted for this GPU..

    With just the onboard graphics running I have uninstalled the Drivers and disabled the onboard GPU in the device manager but then when i then shut down and put in the new GPU i get nothing!!

    I'm using a new EVGA 500W psu so don't think this is the issue.

    These are my specs:

    Sapphire Radeon NITRO+ RX 580 8GB GDDR5 (UEFI) GPU

    PC : HP Pavillion Elite (HPE-599UK)
    Motherboard: Pegatron 2AB6 Version 1.04
    Bios: AMI7.15
    OS: Windows 10 64bit
    CPU : Intel Core I7

    Please Help !!!

    Thanks Mike
     
  2. Exodite

    Exodite Ancient Guru

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    GPU:
    Sapphire Vega 56
    Hi there!

    I can't offer any solution your problem specifically but there are a couple of things that I'll suggest looking into, hopefully someone else know more about this situation in particular.

    First of all, it may seem obvious but like I said it's something I've been guilty of myself, have you attached the monitor cable to the correct output? Upon upgrading computers with integrated graphics I've more than once forgotten to move the monitor cable over from the motherboard connector to the discrete GPU and that obviously leaves you with no output.

    With that out of the way there should also be no need to disable the integrated GPU in device manager. It can still be used for some things, like Intel Quicksync, without being used as the primary monitor output and it should use a negligible amount of power with a discrete GPU installed.

    Other things worth trying..

    Does HPs BIOS/UEFI require particular settings with a discrete GPU? Usually this should work out of the box but some system integrators that have their own BIOS/UEFI setup may require additional tweaks.

    Have you tried the card in another computer, just to confirm it's working?
     
    Luna 106 likes this.
  3. Luna 106

    Luna 106 New Member

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    GPU:
    Radeon NITRO+ RX580
    Yes i did check the cable was moved over.
    I'm going to try in another PC now
     
  4. Luna 106

    Luna 106 New Member

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    GPU:
    Radeon NITRO+ RX580
    OK i tried the Radeon RX 580 in another computer and it worked first time.
    I also tried a cheap graphics card in the HP Pavillion elite PCI-e slot and that worked first time so that eliminates that there is any issues with the RX580 or the PCI-e slot on the HP!!
     

  5. Embra

    Embra Master Guru

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    GPU:
    Vega 64 Nitro+LE
    What model EVGA PSU do you have?

    Is the AMI7.15 the newest bios?
     
  6. Caesar

    Caesar Master Guru

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    GPU:
    GTX 1070Ti Titanium
    Go back with the Integrated graphics and go to bios.
    Then check for this menu( if it has one):

    - Secure Boot - Disabled
    - Primary Video Adapter - PCIE

    OR
    -Initiate Graphic Adapter - PEG (instead of "IGP")
    -Initiate Graphic Devices - Disabled


    Then insert the RX 580 and check again.


    -----------------------------------------------------
    *** At your own risk: By using AMIBCP 4.xx , you can unlock many hidden features with your BIOS file ***
    -----------------------------------------------------

     
    Last edited: Nov 16, 2018
    Luna 106 likes this.
  7. Luna 106

    Luna 106 New Member

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    GPU:
    Radeon NITRO+ RX580
    EVGA500W - New PSU
    Yes AMI7.15 is the only update available from the HP website
     
  8. Luna 106

    Luna 106 New Member

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    Hi it doesn't give me any of those options in the Bios :(
     
  9. Exodite

    Exodite Ancient Guru

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    GPU:
    Sapphire Vega 56
    Hmm, something has been vaguely nagging at me...

    I'm using a 6th gen chipset too (P67 w. i7 2600K) and IIRC I had to muck about with BIOS settings when I upgraded from a Radeon 6950 to my current RX 480, some setting with UEFI compatibility modes, to get the new card working. As a platform the whole P67/H67 etc. was just at the breaking point of UEFI and traditional BIOS setup.

    I don't recall offhand what I did but it's worth digging through the BIOS and see what kind of UEFI/legacy/compatibility modes there are.

    (Also check whether the GPU has any relevant switches, though I don't think it should. My RX 480 only has the BIOS and LED switches.)
     
    Luna 106 likes this.
  10. Caesar

    Caesar Master Guru

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    GPU:
    GTX 1070Ti Titanium
    PCI ROM Priority under Advanced settings in BIOS.
    -------------------------------------------
    This one is from AMIBCP:
    [​IMG]

    If you modify menu entries from "Default" to "USER", those features will be available.


    [​IMG]


    PCI Express Port
    This feature can force to enable or disable the onboard PCI Express port.The options are Disabled, Enabled and Auto.

    PEG Force Gen1
    This feature forces Gen1 support on the PCI Express Graphics (PEG)port. The options are Disabled, and Enabled.

    Detect Non-Compliant Device
    This feature enables or disables the detection of a non-compliant device that is attached to the PCI Express Graphics (PEG) port. The options are Disabled, and Enabled.

    Initiate Graphics Adapter
    This feature selects which graphics controller to use as a boot device. The options are IGD, PCI/IGD, PCI/PEG, PEG/IGD and PEG/PCI.Note: IGD = Integrated Graphics Device.

    IGD Memory
    This feature selects the amount of memory for the Integrated GraphicsDevice (IGD). The options are Disabled, 32M, 64M and 128M.

    Render Standby
    This feature enables or disables render standly by the Internal Graphics Device (IGD). The options are Disabled and Enabled.

    IGD Multi-Monitor
    This feature enables or disables multi-monitor support by the Internal Graphics Device (IGD). The options are Disabled and Enabled.
     
    Last edited: Nov 17, 2018
    Luna 106 likes this.

  11. Caesar

    Caesar Master Guru

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    Do also disable OPROM if available in BIOS (Try)
     
  12. Luna 106

    Luna 106 New Member

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    GPU:
    Radeon NITRO+ RX580
    Hi Caesar many thanks for your reply.

    Do i need to download AMIBCP and if so where can i download from?

    Also are you saying i should change all of the listed above from Default to User?
    And should i change all of the above to enabled or auto instead of disabled?

    Also with regards to the following two:
    PCI Express Port
    This feature can force to enable or disable the onboard PCI Express port.The options are Disabled, Enabled and Auto.
    &
    PEG Force Gen1
    This feature forces Gen1 support on the PCI Express Graphics (PEG)port. The options are Disabled, and Enabled.

    Where can i access these two as i can't see them in the list above?
    And where should i disable OPROM?

    And finally can i revert all these back if it still doesn't work?
    Also could it brick my PC if it fails

    Many Thanks
    Mike
     
  13. Luna 106

    Luna 106 New Member

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  14. Caesar

    Caesar Master Guru

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    GPU:
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    Before, just try this:

    Under BIOS:

    Press the "Alt" and "F1" keys to unlock the hidden settings on the AMI BIOS. If nothing happens, try pressing "Shift" and "F1" or "Ctrl" and "F1" instead.
    [check to see if it unlocks hidden features]




    -----------------------------------------------
    AMIBCP: https://uploadfiles.io/d7jj5

    Access Use: [Default > User]

    Here is your original firmware (containing the BIOS installer and the CHI_715 rom file) :https://ufile.io/ondhi
    -----------------------------------------------
    Everything at your own risk!!!
    Yes it can brick your motherboard (Yes/No) ??? It depends.

    ----------------------------------------------
     
    Last edited: Nov 18, 2018
  15. MaCk0y

    MaCk0y Master Guru

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    MSI R9 390

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