Front 3.0 USB strange issue

Discussion in 'Processors and motherboards Intel' started by AnimusPipboy, Jan 19, 2022.

  1. AnimusPipboy

    AnimusPipboy Member

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    Okay this one is a really strange issue I got and no idea if it's hardware of software issue or what is going on at all. So it all started with me changing my case to an Antec P7 from an old Antec. Started using my external SSD 860evo 512gb M2 on the front USBs and noticed it would fail to transfer files almost every time and I didn't have such issue with the old case, checked the back USBs and all works perfectly. So naturally got Be Quiet Pure Base 600 and now one of the front two USB doesn't even recognize the SSD. And now the confusing part, my external HDD and flash drives work perfectly with the USBs. My thought were 1. not enough power but how could SSD consume more than a mechanical drive? (im using the same cables for them by the way) 2. Driver issue, I've reinstalled them multiple times with no luck.
    Might be the header of the mobo but there is no visible damage at all and all pins are standing. My motherboard is Asus Z97A. PSU is Corsair RM550x
     
  2. mbk1969

    mbk1969 Ancient Guru

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  3. AnimusPipboy

    AnimusPipboy Member

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    It just makes the sound of on and off usb and it constantly refreshes the SSD
    And here is my 2TB external 2.5 HDD which works perfectly on this port

    [Port17] : USB Attached SCSI (UAS) Mass Storage Device
    Is Port User Connectable: yes
    Is Port Debug Capable: no
    Companion Port Number: 2
    Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&318a7e80&1&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
    Protocols Supported:
    USB 1.1: no
    USB 2.0: no
    USB 3.0: yes
    Device Power State: PowerDeviceD0
    ---===>Device Information<===---
    English product name: "External USB 3.0"
    ConnectionStatus:
    Current Config Value: 0x01 -> Device Bus Speed: SuperSpeed
    Device Address: 0x08
    Open Pipes: 4
    ===>Device Descriptor<===
    bLength: 0x12
    bDescriptorType: 0x01
    bcdUSB: 0x0300
    bDeviceClass: 0x00 -> This is an Interface Class Defined Device
    bDeviceSubClass: 0x00
    bDeviceProtocol: 0x00
    bMaxPacketSize0: 0x09 = (9) Bytes
    idVendor: 0x0080 = Vendor ID not listed with USB.org
    idProduct: 0xA001
    bcdDevice: 0x0204
    iManufacturer: 0x01
    English (United States) "TOSHIBA"
    iProduct: 0x02
    English (United States) "External USB 3.0"
    iSerialNumber: 0x03
    English (United States) "201503310007F"
    bNumConfigurations: 0x01
    ---===>Open Pipes<===---
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x01 -> Direction: OUT - EndpointID: 1
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x82 -> Direction: IN - EndpointID: 2
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ---===>Full Configuration Descriptor<===---
    ===>Configuration Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x02
    wTotalLength: 0x0079 -> Validated
    bNumInterfaces: 0x01
    bConfigurationValue: 0x01
    iConfiguration: 0x00
    bmAttributes: 0x80 -> Bus Powered
    MaxPower: 0x70 = 896 mA
    ===>Interface Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x04
    bInterfaceNumber: 0x00
    bAlternateSetting: 0x00
    bNumEndpoints: 0x02
    bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
    bInterfaceSubClass: 0x06
    bInterfaceProtocol: 0x50
    iInterface: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
    wBytesPerInterval: 0x0000
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
    wBytesPerInterval: 0x0000
    ===>Interface Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x04
    bInterfaceNumber: 0x00
    bAlternateSetting: 0x01
    bNumEndpoints: 0x04
    bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
    bInterfaceSubClass: 0x06
    bInterfaceProtocol: 0x62
    iInterface: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x01 -> Direction: OUT - EndpointID: 1
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x00
    bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 01 00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x82 -> Direction: IN - EndpointID: 2
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x00
    bmAttributes: 0x05 = 32 streams supported
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 02 00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x05 = 32 streams supported
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 03 00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x07
    bmAttributes: 0x05 = 32 streams supported
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 04 00
    ===>BOS Descriptor<===
    bLength: 0x05
    bDescriptorType: 0x0F
    wTotalLength: 0x0016
    bNumDeviceCaps: 0x02
    ===>USB 2.0 Extension Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x10
    bDevCapabilityType: 0x02
    bmAttributes: 0x00000F0E -> Supports Link Power Management protocol
    ===>SuperSpeed USB Device Capability Descriptor<===
    bLength: 0x0A
    bDescriptorType: 0x10
    bDevCapabilityType: 0x03
    bmAttributes: 0x00
    wSpeedsSupported: 0x0E
    -> Supports full-speed operation
    -> Supports high-speed operation
    -> Supports SuperSpeed operation
    bFunctionalitySupport: 0x01 -> lowest speed = full-speed
    bU1DevExitLat: 0x0A -> less than 10 micro-seconds
    wU2DevExitLat: 0x0020 -> less than 32 micro-seconds
     
  4. AnimusPipboy

    AnimusPipboy Member

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    The SSD on the 2nd front USB port. Again both using the same cable (tested with others too) and the SSD works perfectly on the rear ports
    [Port16] : USB Attached SCSI (UAS) Mass Storage Device
    Is Port User Connectable: yes
    Is Port Debug Capable: no
    Companion Port Number: 1
    Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&318a7e80&1&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
    Protocols Supported:
    USB 1.1: no
    USB 2.0: no
    USB 3.0: yes
    Device Power State: PowerDeviceD0
    ---===>Device Information<===---
    English product name: "AXAGON EEM2-U3"
    ConnectionStatus:
    Current Config Value: 0x01 -> Device Bus Speed: SuperSpeed
    Device Address: 0x09
    Open Pipes: 4
    ===>Device Descriptor<===
    bLength: 0x12
    bDescriptorType: 0x01
    bcdUSB: 0x0300
    bDeviceClass: 0x00 -> This is an Interface Class Defined Device
    bDeviceSubClass: 0x00
    bDeviceProtocol: 0x00
    bMaxPacketSize0: 0x09 = (9) Bytes
    idVendor: 0x174C = ASMedia Technology Inc.
    idProduct: 0x55AA
    bcdDevice: 0x0100
    iManufacturer: 0x02
    English (United States) "AXAGON"
    iProduct: 0x03
    English (United States) "AXAGON EEM2-U3"
    iSerialNumber: 0x01
    English (United States) "1234567891AA"
    bNumConfigurations: 0x01
    ---===>Open Pipes<===---
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ---===>Full Configuration Descriptor<===---
    ===>Configuration Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x02
    wTotalLength: 0x0079 -> Validated
    bNumInterfaces: 0x01
    bConfigurationValue: 0x01
    iConfiguration: 0x00
    bmAttributes: 0xC0 -> Self Powered
    MaxPower: 0x00 = 0 mA
    ===>Interface Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x04
    bInterfaceNumber: 0x00
    bAlternateSetting: 0x00
    bNumEndpoints: 0x02
    bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
    bInterfaceSubClass: 0x06
    bInterfaceProtocol: 0x50
    iInterface: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
    wBytesPerInterval: 0x0000
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
    wBytesPerInterval: 0x0000
    ===>Interface Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x04
    bInterfaceNumber: 0x00
    bAlternateSetting: 0x01
    bNumEndpoints: 0x04
    bInterfaceClass: 0x08 -> This is a Mass Storage USB Device Interface Class
    bInterfaceSubClass: 0x06
    bInterfaceProtocol: 0x62
    iInterface: 0x00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x81 -> Direction: IN - EndpointID: 1
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x05 = 32 streams supported
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 03 00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x02 -> Direction: OUT - EndpointID: 2
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x05 = 32 streams supported
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 04 00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x83 -> Direction: IN - EndpointID: 3
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x0F
    bmAttributes: 0x05 = 32 streams supported
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 02 00
    ===>Endpoint Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x05
    bEndpointAddress: 0x04 -> Direction: OUT - EndpointID: 4
    bmAttributes: 0x02 -> Bulk Transfer Type
    wMaxPacketSize: 0x0400
    bInterval: 0x00
    ===>SuperSpeed Endpoint Companion Descriptor<===
    bLength: 0x06
    bDescriptorType: 0x30
    bMaxBurst: 0x00
    bmAttributes: 0x00The bulk endpoint does not define streams (MaxStreams == 0)
    wBytesPerInterval: 0x0000
    -> This is a Mass Storage USB Device Interface Class
    ===>Descriptor Hex Dump<===
    bLength: 0x04
    bDescriptorType: 0x24
    04 24 01 00
    ===>BOS Descriptor<===
    bLength: 0x05
    bDescriptorType: 0x0F
    wTotalLength: 0x0016
    bNumDeviceCaps: 0x02
    ===>USB 2.0 Extension Descriptor<===
    bLength: 0x07
    bDescriptorType: 0x10
    bDevCapabilityType: 0x02
    bmAttributes: 0x0000F41E -> Supports Link Power Management protocol
    ===>SuperSpeed USB Device Capability Descriptor<===
    bLength: 0x0A
    bDescriptorType: 0x10
    bDevCapabilityType: 0x03
    bmAttributes: 0x00
    wSpeedsSupported: 0x0E
    -> Supports full-speed operation
    -> Supports high-speed operation
    -> Supports SuperSpeed operation
    bFunctionalitySupport: 0x01 -> lowest speed = full-speed
    bU1DevExitLat: 0x0A -> less than 10 micro-seconds
    wU2DevExitLat: 0x07FF -> less than 2047 micro-seconds
     

  5. AnimusPipboy

    AnimusPipboy Member

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    Also when I think about it, with old old Antec case this port worked but sometimes I experienced random disconnects but were extremely rare but never had this SSD not recognized.
     
  6. mbk1969

    mbk1969 Ancient Guru

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    Looks like second front port is connected to ASMEDIA USB controller... Or external SDD has ASMEDIA controller inside...


    Update: Find port # 2 and paste here its details.
     
    Last edited: Jan 19, 2022
  7. AnimusPipboy

    AnimusPipboy Member

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    Yes the controller of the 860 evo is Asmedia. About port 2 I don't seem to have it in a sense I don't have it physically. It should 21 ports in total but I don't have that many. Is that some USB 2.0 on the motherboard? I don't understand these stuff that much.
    Here is all I get on port 2
    [Port2]
    Is Port User Connectable: yes
    Is Port Debug Capable: no
    Companion Port Number: 17
    Companion Hub Symbolic Link Name: USB#ROOT_HUB30#4&318a7e80&1&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8}
    Protocols Supported:
    USB 1.1: yes
    USB 2.0: yes
    USB 3.0: no
    ConnectionStatus: NoDeviceConnected

    Also port 15 has General Failure, again no port 15 physically and I don't know if it's related


    [Port15] GeneralFailure
    ---===>Device Information<===---
    ConnectionStatus: GeneralFailure
    Current Config Value: 0x00 -> Device Bus Speed: Low
    Device Address: 0x00
    Open Pipes: 0
    *!*ERROR: No open pipes!
    ===>Device Descriptor<===
    *!*ERROR: bLength of 0 incorrect, should be 18
    bLength: 0x00
    bDescriptorType: 0x00
    bcdUSB: 0x0000
    bDeviceClass: 0x00
    *!*ERROR: Device enumeration failure
     
  8. Astyanax

    Astyanax Ancient Guru

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    These front ports are usually poorly shielded, poorly grounded and the voltage loss on the cable is significant.
     
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  9. mbk1969

    mbk1969 Ancient Guru

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    I suspect that the power level can be crucial not for the storage device behind the USB interface, but for USB interface itself. You can test it by obtaining another external USB case for drive.
     
  10. AnimusPipboy

    AnimusPipboy Member

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    Yes on the old case the USB cable is thicker and even the front audio had grounding wire which I don't seem to find on the newer cases even from reputable brands, but still what are my options here?
     

  11. AnimusPipboy

    AnimusPipboy Member

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    Will eventually do tray with new case, thank you
     
  12. mbk1969

    mbk1969 Ancient Guru

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    Also you can try USB cable with additional head for power
    [​IMG]
     
  13. mbk1969

    mbk1969 Ancient Guru

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    Also note the difference between HDD case:
    Code:
    ===>Configuration Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x02
    wTotalLength: 0x0079 -> Validated
    bNumInterfaces: 0x01
    bConfigurationValue: 0x01
    iConfiguration: 0x00
    bmAttributes: 0x80 -> Bus Powered
    MaxPower: 0x70 = 896 mA
    
    and SSD case
    Code:
    ===>Configuration Descriptor<===
    bLength: 0x09
    bDescriptorType: 0x02
    wTotalLength: 0x0079 -> Validated
    bNumInterfaces: 0x01
    bConfigurationValue: 0x01
    iConfiguration: 0x00
    bmAttributes: 0xC0 -> Self Powered
    MaxPower: 0x00 = 0 mA
    
     
  14. AnimusPipboy

    AnimusPipboy Member

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    I mean yeah I can make it work one way or another (was thinking about USB 3.0 header as a PCI extension card) it just puzzles me how from the same USB 3.0 header on the mobo one port recognizes my drive and the second doesn't the system starts connect and disconnect in constantly.
     
  15. mbk1969

    mbk1969 Ancient Guru

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  16. mbk1969

    mbk1969 Ancient Guru

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    Bad contacts, bad/broken insulation...
     
  17. AnimusPipboy

    AnimusPipboy Member

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    Thanks, this is good to know. I had no idea of such differences.
     
  18. mbk1969

    mbk1969 Ancient Guru

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    Maybe something is wrong with USB interface in SSD case. Or maybe it has configurable something (like jumpers or special software).
     
  19. AnimusPipboy

    AnimusPipboy Member

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    I don't know, all I know is that it works with the usb ports in my old case and with the two new ones it doesn't and I doubt I was lucky enough to get coincidentally two faulty front USBs on two different cases. I see only one difference but I don't know how it could be related because of the "compatibility" thing. My motherboard is Z97A which is USB 3.0 and my old case had USB 3.0 front port. However these new ones have the flat thin cable which on the site of Be Quiet says my case has USB 3.2 gen 1, the old case had round thick cable + USB2 header. Could it be some weird compatibility issue? Tested my Samsung Galaxy phone and works perfectly with both front USBs and transfers everything nice and fast. The SSD straight up refuse to work with one of the front ports and the second one fails during transfer but at least recognizes it.
     
  20. Astyanax

    Astyanax Ancient Guru

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    Last edited: Jan 19, 2022
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