Fix for Audigy 2 Platinum/distortion and static

Discussion in 'Soundcards, Speakers HiFI & File formats' started by hotbag, Aug 26, 2004.

  1. hotbag

    hotbag Member Guru

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    I had put up a post before about this problem.
    http://forums.guru3d.com/showthread.php?s=&threadid=103228

    dropped a creative labs tech an email about it and his response help fixed my porblem. :) in case anyone has this issue in the future, check out what he said.

    With regards to your issue, I would like you to do a fresh installation
    again for the card.
    Remove all Creative related programs from the system in the 'Safe' mode
    (Do it with caution):
    1) go to window explorer->c:\program files\, and remove Creative
    contents.
    2) run-> type 'regedit'
    3) when in the 'registry editor', click on the 'hkey_local_machine'
    folder.
    4) click on the 'software' folder.
    5) remove 'Creative' folder.
    6) exit program and do a reboot of computer.

    Once all Creative related contents have been removed, reboot again and
    go to main menu (F5) and select 'Normal' mode. After which do a full
    installation for the card.

    Make sure
    - That the card is seated properly in the PCI slot.
    - That the on-board sound on your motherboard is disabled through the
    BIOS.
    - That your motherboard BIOS is up-to-date.
    - That the operating system is up-to-date with the latest service packs
    and patches.
    - That there are no background applications open when you attempt the
    installation.
    - That the anti-virus program is disabled.


    As for the distortion on sounds, here is a guide to assist you.
    ************************************************
    The EAX Audio Clean-Up option can be applied to existing audio files, or
    audio files being recorded in real time.
    To apply the Audio Clean-Up effects to existing audio files, follow the
    procedures below.
    1. Open Mediasource Player. Click on Tools, the EAX Console.
    Alternatively, click on the EAX Console icon beside EAX at the bottom of
    MediaSource Player.
    2. In the EAX Console, click on the Clean-Up tab, then check the box
    next to Enable Audio Clean-Up. Under the Audio Source box, select "Media
    Files".
    3. Adjust the "Noise Removal", "Noise Band Adjust", and "Click Removal"
    to the desired settings.
    4. In MediaSource Player, click on the View tab, select "Show Record
    Status"
    5. Select the recording source set to WAV/MP3.
    6. Open the file to wish to clean up.
    7. Click on the Record button, then the Play button in the Mediasource
    Player. You can also enable Record Sync (under Tools) in Creative
    MediaSource Player.
    8. When the recording has finished, enter a name for the recording.
    9. Turn off Audio Clean-up in EAX console.
    10. Play the new file, and test the effects.
    To remove clicks and pops while recording from a external source:
    1. To record a track from an analog source to a digital audio format.
    Connect your source device (tape or record player) to the Line In
    connector of the audio card.
    2. Open Mediasource Player. Click on Tools, the EAX Console.
    Alternatively, click on the EAX Console icon beside EAX at the bottom of
    MediaSource Player.
    3. In the EAX Console, click on the Clean-Up tab, then check the box
    next to Enable Audio Clean-Up.
    4. In the Audio Source box, select the source that that you are to
    record from, for example, Line-In 1, . If you have a Platinum Kit it may
    have other inputs listed like Line 2, Line 3 or Mic.
    5. Adjust the "Noise Removal", "Noise Band Adjust", and "Click Removal"
    to the desired settings.
    6. Click on the View button in MediaSource, and select "Show Record
    Status"
    7. Set the recording source set to Line 1 or another source that you are
    to record from.
    8. Press record on Mediasource then start play back on your external
    source.
    9. When the recording has finished, enter a name for the recording.
    10. Turn off Audio Clean-up in EAX console.
    11. Play the new file, and test the effects.
     

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