You deliberately portrayed it as an issue that affected a lot of people when there was no indication that it did. Tech journalists were mostly relaying what the issue was (they all refer to the same tweet), but apparently you confused an issue being popular/notorious with it being widespread. This is not to say that only one person was affected (it's possible that there were others), but to make this out as some kind of widespread issue affecting a lot of people - to the point where someone who did not have an issue buying multiple games was simply lucky - is disingenuous. Epic responded because of all the attention that it was getting (note that they did not say that they would remove or change it, only that people who were affected should contact customer support). This follows a familiar pattern with the EGS. An isolated issue that affects a few people is considered a serious bug and is seen as a widespread problem. I remember a couple of reddit threads about people who's Epic account was hacked in the past and the EGS quickly got a reputation as an insecure store. On the other hand, a similar thread about Steam did not result in such a response - and rightly so (online stores are always susceptible to the threat of hacking and there are always a few people who fall prey). Any issue with the EGS is magnified a thousand-fold just because of people's hatred for it. The lack of a shopping cart is indeed a usability issue, but I don't think it would have necessarily been the answer to this particular problem. After all, this feature was implemented to counter hackers - what's to prevent a hacker from adding a whole bunch of games to the cart and checking out? If they had a cart, they would most likely have to implement anti-fraud measures for it as well (which could be just as aggressive). An aggressive anti-fraud system will always catch a few innocent people. My guess is that Epic may have to consider relaxing some of these rules, although that may make them more susceptible to fraudulent purchases. It's a balancing act between security and convenience.