Driver disconnecting mouse

Discussion in 'Videocards - AMD Radeon Catalyst Drivers Section' started by Rossi184, Sep 20, 2013.

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  1. Rossi184

    Rossi184 Member

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    Hello, tomorrow I reinstalled win and I have installed new graphic driver for my Radeon HD 4800. The new driver is 13.4 beta (before I had 13.1) and I have problem because it disconnecting my mouse and if I watch video in HD for example in youtube it will in next 5 second down video and if I go to another page it wont connect just white loading screen than I must restart my PC. Please could someone help me? Thank you.
    PS: sorry if I wrote something wrong I live in no english speaking country...
     
  2. Fox2232

    Fox2232 Ancient Guru

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    What PSU (power supply) you got? Brand, wattage, model.

    Try to use some benchmark if you get same results.

    I believe your issue(s) are caused by weak PSU causing voltage spiking interference on MB as soon as you put your graphics card in use.
     
  3. dellon132

    dellon132 Ancient Guru

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    The 13.4 BETA driver is not a stable driver. If you are experiencing issues after updating the 13.4 BETA driver then you should immediately revert to the 12.1 Driver to see if the issue persist. Here is guide to reverting back to the 13.1 Legacy Driver.

    First Download and run DDU (Display Driver Uninstaller)
    Next choose the second cleaning Option then download the 13.1 Legacy Driver from one of the following Links (32Bit/64Bit)
    Then extract and install the driver as you normally would.
     
  4. Rossi184

    Rossi184 Member

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    I deleted currently driver than I installed 13.1 and at the end of instalation in protocol it wrote: Driver Installation: Installation failed.
     

  5. Rossi184

    Rossi184 Member

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    Fine finally I installed 13.1 and still have that same "bugs"
     
  6. dellon132

    dellon132 Ancient Guru

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    What OS are you currently using and were you using the same OS to Test the 13.1/13.4 Driver before experiencing the problem?
     
    Last edited: Sep 20, 2013
  7. Rossi184

    Rossi184 Member

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    have win 7 64bit
     
  8. dellon132

    dellon132 Ancient Guru

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    Hmm, do you by chance know what power supply is curretnly installed your computer?
    For Example, 400 Watt, 450 Watt etc.
     
  9. BABA-The Hacker

    BABA-The Hacker Banned

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    whilst system is ON...just swap usb port of the mouse.......

    and do see if it is not non - standard mouse......
     
  10. Rossi184

    Rossi184 Member

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    I dont know what power I have, but I will see.
    I have already changed my USB port but it still does mouse, headset works printer too.
     

  11. dellon132

    dellon132 Ancient Guru

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    Have you tried updating Windows through automatic update?
     
  12. Pill Monster

    Pill Monster Banned

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    How do you know the mouse is disconnected?
     
    Last edited: Sep 21, 2013
  13. k1net1cs

    k1net1cs Ancient Guru

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    If by 'white loading screen' means that it happened in the browser and not the whole desktop (as in application freeze rather than the OS itself), that's not a mouse being disconnected.
    That's probably the Flash plugin crashing out and the browser is trying to recover, for some reason, in an extended time.
    Or there's a script on another page (if he had multiple tabs open) that made the browser unresponsive, freezing the whole browser.

    In that case, it's a very common symptom in Firefox (and its derivatives) if he had used that browser.

    In any case, we need to know which browser he used, and whether there were other webpages open at the time.
     
  14. Rossi184

    Rossi184 Member

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    I am using Firefox
     
  15. k1net1cs

    k1net1cs Ancient Guru

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    Did you have any other websites open in other tabs?
     

  16. Rossi184

    Rossi184 Member

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    Sometimes, but I watched youtube in single tab it will "white screen" and new tab and current cannot load new one page. But it is so strange but I can see livestrems on youtube in HD and it doesnt happend but if I watch normal video it will.
     
  17. k1net1cs

    k1net1cs Ancient Guru

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    What's the version of your Firefox and Flash?

    You might want to try disabling hardware acceleration in Flash.
    Right-click on video, click 'Settings', and untick 'Enable hardware acceleration'.
     
  18. Pill Monster

    Pill Monster Banned

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    Flash uses hardware acceleration in fullscreen, so if it only freezes in windowed mode it may be the CPU.

    However since I only understand about half of what you're saying I may be way off base. lol
     
  19. Rossi184

    Rossi184 Member

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    Firefox is 24.0 and flash player is 11.8.800.168.
    I does in window and in full screen.
     
  20. k1net1cs

    k1net1cs Ancient Guru

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    Have you tried disabling Flash hardware acceleration and test if the plug-in crashes out again?


    @Pill
    I don't think Flash uses hardware acceleration in fullscreen, otherwise the videos I viewed fullscreen would be green.
     

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