Caught in undoing changes loop during Win 10 update

Discussion in 'Operating Systems' started by Halloween Jack, Dec 5, 2019 at 12:55 AM.

  1. Halloween Jack

    Halloween Jack Maha Guru

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    Hi folks,

    My wife's MSI laptop started an update but got stuck in a loop saying it was undoing changes, restarting, showing MSI logo then undoing changes etc.

    Turning off and on again a few times didn't help.

    I can get into BIOS but can't find a way to get into safe mode, if that'd even help.

    I have Linux and Win 10 boot USBs. I've disabled all boot drive options apart from the USB.

    It seems to ignore the Linux, maybe it's got corrupt?

    The Win 10 one takes me to a new screen which says:


    It looks as though you started an upgrade and booted from installation media.
    If you want to continue with the upgrade, remove the media from your PC and
    click yes. If you want a clean installation instead, click no.


    'Yes' restarts and goes to same screen.

    Any ideas on what can get things working again?

    I'd really like to grab some files from the system SSD before reinstalling windows if that's the only option.

    Cheers
     
  2. anticupidon

    anticupidon Ancient Guru

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    To just pull the data, connect the laptop's SSD to your computer, and copy the files.
    Normally, Linux USB should boot, but Win10 won't let mount the drives if it is this state.
    You can force it, but I wouldn't recommend.
     
  3. Astyanax

    Astyanax Ancient Guru

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    just power off the laptop several times on the boot screen and it'll begin startup repair
     
  4. chinobino

    chinobino Maha Guru

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    As Astynax said, interrupt the boot process a couple of times so that the recovery console loads, then go to 'Troubleshoot' and see if you can use 'System Restore' to go back to a point in time before it started the upgrade process.
     

  5. Halloween Jack

    Halloween Jack Maha Guru

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    I've tried turning off off a few times on boot to try to go into recovery but it doesn't seem to work.

    Perhaps I got timing wrong. It's such a short loop it's hard to tell. Is there a particular point I should turn off?
     
  6. Astyanax

    Astyanax Ancient Guru

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    if you can't power it off intime, use the reset switch, you want to do it as soon as the windows or vendor logo appears.
     
  7. Halloween Jack

    Halloween Jack Maha Guru

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    I tried turning power off at the stage with the MSI logo and the little loadin icon of aa circle of dots animating around and it still goes into same loop.

    Anything else I can try before I remove the SSD, grab stuff of it and reformat it to completely reinstall windows?

    Cheers
     
  8. Halloween Jack

    Halloween Jack Maha Guru

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    Thanks mate, think I tried that... see message above. Does that sound right?
     
  9. Caesar

    Caesar Master Guru

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    Turn off laptop completely.
    Hold the POWER button for 3 seconds until the laptop boots.
    ---------------------------
    or
    press Delete key or F11 key continuously as soon the power button is pressed
    ---------------------------
    or
    Before turning it on, press and hold a key on your keyboard. (Any key will do)
    Now, while holding that key down, turn on the computer. Do not release the key before the OS starts to load.
    What this does is basically cause the BIOS to see a "stuck key" condition on the keyboard; the same as if a keyboard contact was actually stuck, but in this case, triggered intentionally. Many BIOSes treat this as at least a warning, and will give you a diagnostic screen telling you to check your keyboard and do something (most often to press a key) to continue booting. This diagnostic screen very often includes instructions on how to enter the setup utility as well and now that the BIOS is actually waiting for you to do something, it's often a trivial matter to get into the setup utility.
    *MSI only.
    ----------------------------
    Now if you got to the BIOS menu: BOOT from USB / DVD [insert Windows 10 installation]
    and proceed to the Repair
     
    Last edited: Dec 5, 2019 at 7:33 AM
  10. Halloween Jack

    Halloween Jack Maha Guru

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    thanks Caesar.

    Hold power button for 3sec doesn't change anything.

    Del gets me to BIOS and I can boot to Win 10 USB as mentioned above it takes me to:

    It looks as though you started an upgrade and booted from installation media.
    If you want to continue with the upgrade, remove the media from your PC and
    click yes. If you want a clean installation instead, click no.

    I can't see how to get to Repair from there?

    Tried the key button hold (good tip!) but it doesn't react to it.

    Cheers
     

  11. Caesar

    Caesar Master Guru

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    upgrade!
    Then,
    Keep Windows Settings, Files and settings....
    ---------------------------------
    Check if the installation media is not corrupted...... (and use flash pendrive)
     
  12. Halloween Jack

    Halloween Jack Maha Guru

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    How can I upgrade?

    Remove the usb and I'm back in the loop.
     
  13. Caesar

    Caesar Master Guru

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    Go to BIOS again and reset all settings. Start again
    BTW, your laptop model?
     
  14. GREGIX

    GREGIX Master Guru

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    Transfer files/ users folder mostly. Make sure u are seeing all files, as appdata folder is important for things like browser settings.
    Format drive while installation new os(like win10 1909, seems to be ok).
    Install all drivers needed, turn off windows update in services, apply oo10 shutup or so, install comodo firewall and u r set and safe....
     
  15. Halloween Jack

    Halloween Jack Maha Guru

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    It's a MSI GS70. Bios boot menu is all reset. I've never changed anything else in there.

    Yeah, looks like I'll have to take system SSD out, copy it and reinstall Win 10.

    That's ok. Was hoping to spare myself the hassle. My wife insists on using WLM so all her emails and folder structure are on the drive. That's what I was trying to avoid copying across but no worries.

    Thanks for the help everyone :)
     

  16. HK-1

    HK-1 Master Guru

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  17. Halloween Jack

    Halloween Jack Maha Guru

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    Oh damn. The SSD is of course not connected with sata. It's a little tiny thing.

    How can I connect it to my desktop?

    Thanks
     
  18. Halloween Jack

    Halloween Jack Maha Guru

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    The Laptop has a SSD and HDD so I'm going install windows on the HDD, copy the system drive then reinstall on the SSD.

    That should do it. :)
     

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