Cardex Service Failed, BSOD and freezes

Discussion in 'General Hardware' started by willlky85, Mar 10, 2009.

  1. willlky85

    willlky85 Member

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    GPU:
    GeForce GTX 260 896MB
    Hi,
    I couldn't find any sort of rules to starting threads in the FAQ, so I hope I'm ok to start this one.

    My system (is on my profile, but):
    Mobo:
    M3N-HT Deluxe/HDMI
    CPU:
    AMD Phenom II X4 940 Processor
    RAM:
    OCZ 800MHz DDR2 2x1gb
    PSU:
    1kW Modular Power Supply
    Case:
    Antec 900 Case
    OS:
    XP SP3

    Starting from the beginning:
    Ok, my friend ordered these parts for me on the 4th March and put it together and updated the bios before I went to pick it up.
    I got it home and installed my HDDs and optical drives.
    It crashed repeatedly during the installation of windows, until my friend recommended taking out a stick of memory. Finished installing windows.

    I used Memtest86 on both sticks on each slot (only tested once, i.e. didn't let it loop round and repeat a few times), it said they were no errors.
    The memory was previously in Slot 1 of Channel A and Slot 1 of Channel B like it recommended in the manual (or slots 1 and 3 counting from left to right), so I tried Slots 2 and 4.
    After that everything was going fine until I started playing games again.

    I kept getting a blue screen saying PAGE_FAULT_IN_NONPAGED_AREA, didn't get to take down the rest of it, but I was told I can get it through a complete memory dump, so I've set it to do one next time.

    Looking in the Event Viewer, everytime I have crashed/BSOD it was the same error message:

    The Cardex service failed to start due to the following error:
    Cannot create a file when that file already exists.

    For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

    I've searched google (random forums and links), microsoft forums, nvidia forums, but the only solution I could find was to uninstall Expertool, which I don't think I have (not in add/remove programs or administrative tools->services).

    This morning, I woke up to find that my computer had frozen (I left it on overnight to download a benchmark program my friend wanted me to try) I reset and it the screen wouldnt come on. So I held power for 5 secs and tried booting again, same problem.
    Unplugged it from the wall for 20 mins and it booted fine into windows, but I noticed the clock had reset to 00:00 (it was about 07:30 at this time).
    I thought that the battery would keep the time?
    The whole system is brand new and all parts are from overclockers, so can be returned/exchanged.

    I would like a solution or pinpointing the problem to the crashes and BSOD during gaming please.

    My computer knowledge is minimal.
    I would appreciate any suggestions.

    Thank you in advance.

    Will
     
  2. deltatux

    deltatux Ancient Guru

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    GPU:
    GIGABYTE Radeon R9 280
    PAGE_FAULT_IN_NONPAGED_AREA is usually caused by faulty memory or poorly overclocked memory whereby, the system can't read or write to the memory.

    I suggest RMAing those RAM. They may pass 1 test of memtest86. That isn't enough to determine if they are faulty or not. Run at least 2 hours worth.

    Also, try to replace the CMOS battery.

    If problems persist, RMA the motherboard, could just be a faulty motherboard.

    deltatux
     
    Last edited: Mar 10, 2009
  3. willlky85

    willlky85 Member

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    GPU:
    GeForce GTX 260 896MB
    ok, that'll be 2 hours in each slot, so....16 hours.
    I'll get back to you in like a couple of days I guess.
    I have also an identical unopened pair to replace the ram as this was my friend's first reaction to having to remove 1 memory stick to install windows.
    Shall I do the memtest first or shall I just break open the brand new memory sticks?

    Thanks deltatux

    Will
     
  4. willlky85

    willlky85 Member

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    GPU:
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    so I should get a brand new battery too.

    I'll get back to you.

    Cheers

    Will
     

  5. deltatux

    deltatux Ancient Guru

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    No, just run both sticks together. memtest86 will tell u if there are errors.

    If there are problems, RMA the sticks. If you already got new sticks, just return the old ones.

    deltatux
     
  6. deltatux

    deltatux Ancient Guru

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    you could try that.

    deltatux
     
  7. willlky85

    willlky85 Member

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    will it matter which slots they are in when I do the memtest?

    Will
     
  8. willlky85

    willlky85 Member

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    GPU:
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    Hi,
    I did the memtest and it passed twice and after about 45 mins of testing thick white lines (randomly spread, not the same thickness) ran vertically down my screen.
    I couldn't press escape nor ctrl-alt-del.
    It booted fine without needing me to pull the plug.

    Does this mean it's the memory then?
    Or still inconclusive?

    Cheers
    Will
     
  9. willlky85

    willlky85 Member

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    GPU:
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    Ok, so, I tried running the memtest86 again, but this time i took a photo with my phone because this time there was funny colours along with the white lines :\ SEE HERE

    Anyway, enough of that, here's my new problem.
    My computer boots into this MENU SCREEN first.

    so after crashing with the weird colours and white lines, I try to boot OS.
    THIS is what I get.

    A CLOSE UP if you want.

    So, I can't boot to my OS, so I try the bios.... same problems.

    I can't do anything.

    What do you reckon?

    Thanks

    Will
     
  10. deltatux

    deltatux Ancient Guru

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    Try flashing your BIOS and reset the CMOS.

    Looks like a corrupted BIOS/CMOS.

    deltatux
     

  11. willlky85

    willlky85 Member

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    GPU:
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    Hey,
    so after restarting CMOS (already have newest bios originally), I can boot back into windows :)

    anyway, I'm now using my new RAM which was identical to the previous one.
    in my computer properties it used to say 1.76gb RAM, but this identical pair I got says 2gb RAM CLICK.
    I'm not sure why it only said 1.76gb, but I assumed it was fine, until it now says otherwise with new ones.

    Been playing games fine for few hours without problems, but I can't confirm the problems gone, so I might be back.

    Thanks for the help deltatux!

    Will
     
  12. deltatux

    deltatux Ancient Guru

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    Well, the Windows XP system info tells me you have 2 GB installed.

    Try loading CPU-Z and check that both sticks are detected.

    No problem and goodluck,
    deltatux
     
  13. willlky85

    willlky85 Member

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    GPU:
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    It was the old RAM that said 1.76gb.
     
  14. deltatux

    deltatux Ancient Guru

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    Odd, do the new RAM say anything?

    deltatux
     
  15. willlky85

    willlky85 Member

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    GPU:
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    the picture saying 2gb is the new ram.
     

  16. deltatux

    deltatux Ancient Guru

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    Alright, then I guess the old RAM was just plainly faulty.

    deltatux
     
  17. willlky85

    willlky85 Member

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    GPU:
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    everything still running great. so i guess this problem is resolved :)

    a different problem:

    alt-tabbing out of counterstrike: source and back in again makes entities grey / white. there's another thread out there describing the problem but unresolved i think.
    LINK
     

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