Cannot update nor uninstall: Rivatuner statistics server is currently active

Hi,
My RTSS is always restarting even if I close to program. This makes it impossible to uninstall or update it as the installer tells me "Rivatuner statistics server is currently active, uninstall process will be aborted"

- How can I exit the RTSS program without it automatically starting again?
- Why can't the installer kill the process itself?

cheers

 

you have to exit Afterburner.

 

thanks!

cheers

 

Similar question I managed to uninstall 7.3.1 so update to the 7.3.2 beta but now I cant uninstall either version as it thinks the program is still active despite it being uninstalled. just to add as well I don't use afterburner

 

reboot.

 

7.3.2 beta 2 needed to avoid components cannot be hooked error on startup after new windows update.

 

yeah i cant get it to install any version at all. tried safe mode and even a fresh windows install and still get the error that its already running when i try and install

 

you need to uninstall it, then do a reboot.
only after that you can install new version.

 

Thanks that worked I was trying to install it from the folder it downloaded in didn't think to move the installer onto the desktop to do it

 

Is this still true? Normally I just close RTSS then install the new version into the same existing directory. It usually requires a reboot but seems to work/changes the version number and all that jazz. Should I be full uninstalling each time there's an update before installing the new version? Thinking on it iirc RTSS does give the option to hold onto your settings and such post uninstall so maybe that would be the better route (though maybe you'd need to back up your custom overlay). Thanks,

 

@BlindBison RTSS hooks are still running in the background and some files are in use until reboot. That's why the reboot is required. unwinder strongly recommends doing an uninstall (optionally keeping your config), then reboot and then install new version.
Of course 9 out of 10 times it is ok to just install over an existing installation and do the required reboot at the end of installation process... and then there is this 1 out of 10 which have you run into problems and you don't even know what is going wrong.
Therefor to be safe, do the uninstall first.

I do backup my custom overlays but did not have one update where I needed to restore them. These overlay layout files didn't get deleted once. Though I must say I always choose to keep my config, that's maybe why.

 

Thank you very much that's great to know -- in that case I'll do the uninstall then i'll choose the option to retain my settings. Great to know, thanks!

 

I haven't noticed anyone making a short & simple helpful answer so I made an account here to help others reading it:

1. Close MSI Afterburner completely
2. Then end all tasks with "RTSS" name in task manager
3. run the installation and "ignore" when it prompts you about closing other bunch of programs.

Uninstall and Reboot is unnecessary / pointless, unless you also bother to turn off running Afterburner with Windows. This is the simplest way.
(Writing this in the time of v7.3.6.28010)