BSODs caused by AMD drivers, multiple times a day... but....

I have one computer at home that is has one of the most annoying issues I ever dealt with...

specs:
AMD 7700x (with onboard graphics enabled)
32gb DDR5
Radeon 5700
Gigabyte B650 m-itx motherboard

So the issue is that I'm getting constant BSODs caused by amdkmdag.sys, sometimes 5-6 a days, sometimes all with few minutes of each other...

But here is the kicker, IT ONLY HAPPENS when PC is on, and monitor is turned off.
If the I leave the monitor on, it can run for weeks with no issue.

Turn of the monitor and BSOD is guaranteed to happen within 24-48 hours.

 

Try with another DP cable?

 

I had something similar happening 2 drivers ago. If I turned off the monitor with the button or let it sleep, pc would crash and restart. Clean driver reinstall fixed it.

 

tried that before..

Did it again, used DDU again, Installed 23.4.3 and turned the monitor off and less then 24 hours later PC had 5 BSODs.

 

Have you tried different chipset drivers?

I had some funny crashes for a while and found the cause was actually the chipset driver not display driver, despite the display driver being the thing that appeared to be crashing.

 

Well dont turn off the monitor

 

yeah I know... Its an AMD system, maybe I need to sacrafice a goat some some god, but which one.. to make it work.

 

I have the current latest ones for AM5 platform.

 

Do you have the AMD "PCI Bus" driver installed? If so, have fun removing the driver. Ever since AMD included the sideload version in their drivers, my laptop got oddly unstable. Switching to MS's PCI Root Complex stub fixed things.

 

Are they what is provided to you via the support website for your motherboard or the ones AMD releases on their website?

If you are using what AMD releases, try the ones provided on the support site for your specific motherboard model, the downside here is to doing a clean windows install is recommended.

I'm guessing this is your board? https://www.gigabyte.com/Motherboard/B650I-AORUS-ULTRA-rev-10#kf

It's a nice board btw, always surprised at how small micro itx is.

Also, does your monitor have a driver and is it installed? what is your monitor?

 

No, I just checked, Its a standard Microsoft driver.

I tried both chipset drivers for OEM and from AMD.

And yes it is B650I Ultra, with DELL P2418HT monitor

The amount of BSOD this system gets its insane...

this insanity only happens with monitor off.

 

That's a Touch monitor correct? The driver is installed for it?

Does the system act this way with Windows 10? or is it just Windows 11?

Do you have another monitor to test?

I'm starting to wonder if the cause is some sort of bug relating to the monitor being touch and windows 11 in some way.

 

I have read about the very same Issue a while ago back then the user fixed it by disabling ULPS you might try that out in case you haven'T

 

I had the same problem. install AMD pci bus driver and you wont have anymore this problem.

 

Curious.. where do I find that?

BTW, i fixed the issue...

with $3 fake monitor HDMI dongle...

Now I can turn off the real monitor, PC still thinks there is monitor plugged in, and doesn't crash any more.

oh the joys of having AMD video cards... maybe AMD needs another 10 years to fix their drivers..

 

You have to go to the registy for that

Regedit then search for "EnableUlps" and change 1 to 0.

 

Do you have memory dumps?
Maybe we can look for a clue there?

Actually, normal DP always talks to monitor even if it is turned off, don't know about HDMI (but it have different behaviour iirc). My mobo will warn me if i have no monitor connected on boot, but it won't send a warning if monitor is connected through DP but disabled.
So maybe something in this mechanism is broken for you? But still... BSODing and crashing isn't expected outcome.