BSOD on ATT startup with Sapphire Radeon HD5830 1GB (win7 64bit)

Discussion in 'ATI Tray Tools Generic Discussion' started by javadlux, Apr 21, 2010.

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  1. javadlux

    javadlux New Member

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    GPU:
    SapphireRadeon HD5830 1GB
    Hi,

    I'm trying to install Ati Tray Tools (most recent beta, 1.6.9.1484) on my Win7 64bit rig. I'm doing this mostly so I can set the flip queue size (which CCC doesn't offer). The card is a Radeon HD5830 1GB. (Comp is Intel Q6600 quad core @2.4ghz; 4.5gigs ram; 650watt PSU, which is easily enough for me; hp p5bw-la basswood3g motherboard which I got 2nd hand is probably from an hp/dell machine). I used easybcd to turn of signed driver checking, and the drivers install correctly. However when I run Ati Tray Tools I get an immediate BSOD. Does this version not support HD 5xxx cards? Or am I just doing something incorrectly. Can provide more info (stop codes, memory dumps) if necessary, although off the top of my head I think the stop code was 0x1e (could be wrong).

    Thanks,
    Mark

    EDIT: Forgot to mention, I did do some checking around the forums for this issue first, and didn't find much. I also didn't find much about 5xxx cards, hence my asking about support for them.

    PS. If somebody knows another way to tamper with the flip queue size, by all means let me know, although I would like to get ATT working in the long run.
     
    Last edited: Apr 21, 2010
    javadlux, Apr 21, 2010
    #1
  2. Ray Adams

    Ray Adams Guest

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    Open atitray.ini (in ATT's installation folder) and change opt_disable_ovr=0 to 1. Start ATT. Go to Hardware->System Information and paste here report. I did no tests with 5830 yet.
     
    Ray Adams, Apr 21, 2010
    #2
  3. javadlux

    javadlux New Member

    Messages:
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    GPU:
    SapphireRadeon HD5830 1GB
    Report:
    Code:
    ATT Version                   1.6.9.1484
Display adapter               ATI display adapter (0x689E)
______________________________
Core Name                     
SubVendor                     Sapphire (P.C. Partner) (174B)
SubDevice                     E140
BUS                           1
Device                        0
Function                      0
Base Address 0                E000000C
Base Address 1                00000000
Base Address 2                FDDC0004
Base Address 3                00000000
                              
Bus Type Supported            PCI Express 2.x
PCI-E Link Width              16
Max PCI-E Link Width          16
SMARTGART Installed           No
                              
Driver Version                10.3
Release Version               8.712-100302b-096979C-ATI
QuadBuffer Stereo Support     No
Catalyst Registry Path         
System\CurrentControlSet\Control\Video\{A5201603-1525-421C-B002-A9054EAAA7D2}\0000 
                              
______________________________
Clock Information             
BIOS VPU                      0.00
Current VPU                   0.00
BIOS MEM                      0.00
Current MEM                   0.00
                              
______________________________
Overdrive                     
Supported                     No
                              
______________________________
Radeon PCI configuration space
    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F  
00  02 10 9E 68 07 04 10 00 00 00 00 03 08 00 80 00 
10  0C 00 00 E0 00 00 00 00 04 00 DC FD 00 00 00 00 
20  01 DE 00 00 00 00 00 00 00 00 00 00 4B 17 40 E1 
30  00 00 00 00 50 00 00 00 00 00 00 00 00 01 00 00 
40  00 00 00 00 00 00 00 00 00 00 00 00 4B 17 40 E1 
50  01 58 03 06 00 00 00 00 10 A0 12 00 A1 8F 2C 01 
60  10 29 09 00 01 0D 00 00 40 00 01 11 00 00 00 00 
70  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
80  00 00 00 00 00 00 00 00 01 00 00 00 00 00 00 00 
90  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
A0  05 00 81 00 0C F0 E0 FE 00 00 00 00 B0 49 00 00 
B0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
C0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
D0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
E0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
F0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                              
Hardware Information          ASIC (Software) Method
Family                        90
Emulated Revision             2
Gfx Engine ID                 8
VRam Bit Width                256
Installed memory              1024
                              
Hardware Information          Direct hardware access
Installed memory              0 Mb
Memory Type                   GDDR3
Memory Width                  128 bit
Active Rendering Pipelines    128 bit
                              
______________________________
Radeon Registers              
RADEON_BIOS_0_SCRATCH         00000004
RADEON_BIOS_1_SCRATCH         000000FF
RADEON_X_MPLL_REF_FB_DIV      01010101
RADEON_XCLK_CNTL              00000000
RADEON_MCLK_CNTL              00000000
GB_TILE_CONFIG                FDDC0004
MC_TIMING_CNTL                00000000
MC_SDRAM_MODE_REG             00000000
                              
Video BIOS Information Adapter0
Version                       012.020.000.001
Part Number                   113-C00140-00K
Date                          2010/02/05 22:58
Vram Type                     GDDR5
______________________________
Multi VPU Caps                
______________________________
No additional information     
______________________________
Multi VPU State               
ulActiveAdapters              0
ulAvailableAdapters           0
ulCurrentAdapter              0
ulDongleCapabilities          0
ulDongleConnection            0
ulDongleDisplayIndex          0
ulPrimaryIndex                0
ulMVPUMaxFBSize               0
ulMVPUMaxPipes                0
ulMVPUMaxVisFBSize            0
ulMVPUState                   0
State Bits
    Thanks for the prompt reply. I assume I can also play around with flip-queue settings now, I just won't have access to overclocking features?

    Mark
     
    javadlux, Apr 21, 2010
    #3
  4. Ray Adams

    Ray Adams Guest

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    Tomorry I will upload updated beta version for test
     
    Ray Adams, Apr 21, 2010
    #4

  5. LiQU!D

    LiQU!D Member Guru

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    GPU:
    Sapphire 5770 1GB XfireX
    Same for non-ref HD5770 here.
     
    LiQU!D, Apr 22, 2010
    #5
  6. Ray Adams

    Ray Adams Guest

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    5770 already supported, must be no problems.
     
    Ray Adams, Apr 22, 2010
    #6
  7. Ray Adams

    Ray Adams Guest

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    Ray Adams, Apr 22, 2010
    #7
  8. javadlux

    javadlux New Member

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    GPU:
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    Unable to retrieve info from bios. I have a HP p5bw-la Basswood3g board. But hey, at least no crash now!
     
    javadlux, Apr 22, 2010
    #8
  9. Ray Adams

    Ray Adams Guest

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    Ok.
    Seems I need to add special support for this board. Will try to find additional information
     
    Ray Adams, Apr 22, 2010
    #9
  10. LiQU!D

    LiQU!D Member Guru

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    GPU:
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    No problems with the new build now. Fan speed saves to profiles properly now too. Thanks heaps. :)
     
    LiQU!D, Apr 22, 2010
    #10

  11. javadlux

    javadlux New Member

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    Thanks for a taking a look, Ray. If you need any more info about the mobo or need me to run any tests, let me know.
     
    javadlux, Apr 24, 2010
    #11
  12. myoder020

    myoder020 New Member

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    GPU:
    msi 4850 512mb
    Ram speed is doubled

    I have a 5850 and when I go to change the memory speeds as soon as I hit apply att sets the memory slider to double what I set like it thinks its the dram value instead. It sets the actual values I want but it makes saving profiles difficult cause instead of it saving as 700:1000 it actually saves at 700:2000.
     
    myoder020, Apr 24, 2010
    #12
  13. Ray Adams

    Ray Adams Guest

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    Never sow such behavior on 5850. Are you sure you using last version of ATT?
     
    Ray Adams, Apr 24, 2010
    #13
  14. myoder020

    myoder020 New Member

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    I'm using the one you posted here.

    Edit: I reinstalled but this time I checked the option for the 4xxx series to force detect the ram as GDDR5 and it's working fine now.
     
    Last edited: Apr 24, 2010
    myoder020, Apr 24, 2010
    #14
  15. Ray Adams

    Ray Adams Guest

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    Very strange, because there are no needs for HD5xxx to check this option. Can you post here SysInfo report from ATT?
     
    Ray Adams, Apr 24, 2010
    #15

  16. myoder020

    myoder020 New Member

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    Here's the SysInfo:

    Code:
    [LEFT]ATT Version                   1.6.9.1486
Display adapter               ATI display adapter (0x6899)
Core Name                     EG CYPRESS
SubVendor                     ASUS (1043)
SubDevice                     0348
BUS                           1
Device                        0
Function                      0
Base Address 0                D000000C
Base Address 1                00000000
Base Address 2                FBBE0004
Base Address 3                00000000
                              
Bus Type Supported            PCI Express 2.x
PCI-E Link Width              16
Max PCI-E Link Width          16
SMARTGART Installed           No
                              
Driver Version                10.4
Release Version               8.723.5-100419a-098854E-ATI
QuadBuffer Stereo Support     No
Catalyst Registry Path         
System\CurrentControlSet\Control\Video\{B9633A49-08FD-4783-BA1C-76EEEB2AEA73}\0000 
                              
______________________________
Clock Information             
BIOS VPU                      725.00
Current VPU                   405.00
BIOS MEM                      1000.00
Current MEM                   409.38
                              
______________________________
Overdrive                     
Adapter                       0
Supported                     Yes
Type                          PowerPlay
Level 0 : GPU/MEM/VDDC        405.00/409.38/0.968
Level 1 : GPU/MEM/VDDC        405.00/409.38/0.968
Level 2 : GPU/MEM/VDDC        405.00/409.38/0.968
                              
______________________________
Radeon PCI configuration space
    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F  
00  02 10 99 68 07 04 10 00 00 00 00 03 08 00 80 00 
10  0C 00 00 D0 00 00 00 00 04 00 BE FB 00 00 00 00 
20  01 90 00 00 00 00 00 00 00 00 00 00 43 10 48 03 
30  00 00 00 00 50 00 00 00 00 00 00 00 00 01 00 00 
40  00 00 00 00 00 00 00 00 00 00 00 00 43 10 48 03 
50  01 58 03 06 00 00 00 00 10 A0 12 00 A1 8F 00 00 
60  10 29 09 00 02 0D 00 00 00 00 02 11 00 00 00 00 
70  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
80  00 00 00 00 00 00 00 00 02 00 00 00 00 00 00 00 
90  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
A0  05 00 81 00 0C F0 EF FE 00 00 00 00 90 49 00 00 
B0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
C0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
D0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
E0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
F0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                              
Hardware Information          ASIC (Software) Method
Family                        90
Emulated Revision             2
Gfx Engine ID                 8
VRam Bit Width                256
Installed memory              2807
                              
OverDrive 5 Limits            Adapter 0
Core clocks                   Min 205.00 - Max 1200.00
Memory clocks                 Min 205.00 - Max 1400.00
VDDC                          Min 0.968v - Max 1.118v
______________________________
FAN                           
1                             01815E22
2                             002A1E87
3                             50CD0C00
4                             5A50463C
5                             64615F5D
6                             51433628
7                             87796C5E
                              
Video BIOS Information Adapter0
Version                       012.020.000.005
Part Number                   113-AC37600-110
Date                          2010/03/10 01:41
Vram Type                     HyperMemory
______________________________
Multi VPU Caps                
______________________________
No additional information     
______________________________
Multi VPU State               
ulActiveAdapters              0
ulAvailableAdapters           0
ulCurrentAdapter              0
ulDongleCapabilities          0
ulDongleConnection            0
ulDongleDisplayIndex          0
ulPrimaryIndex                0
ulMVPUMaxFBSize               0
ulMVPUMaxPipes                0
ulMVPUMaxVisFBSize            0
ulMVPUState                   0
State Bits                     [/LEFT]
    Thinking about it, checking the option for the 4xxx series might not have done anything but just reinstalling it fixed it. I'll reinstall it to check.

    Edit: So I reinstalled it and am 100% sure that checking that option for the 4xxx series did in fact fix it for me.
     
    Last edited: Apr 25, 2010
    myoder020, Apr 25, 2010
    #16
  17. Ray Adams

    Ray Adams Guest

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    Your board has strange BIOS. Look in SysInfo
    Vram Type HyperMemory
     
    Ray Adams, Apr 25, 2010
    #17
  18. jelbo

    jelbo Member

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    GPU:
    nVidia GTX670 DirectCUII
    1.6.9.1484 and latest build from yesterday (from the skydrive page) crashes on launch with a BSOD on my Win7 Ultimate x64 every time. Something with the atitray64.sys. It launches fine with overclocking disabled, e.g. not using the driver. Previous beta never gave BSOD's.

    [​IMG]

    Specs: AMD Phenom II X4 955 BE 800~3700MHz @ 1,4V | Scythe Mugen 2 Rev. B | Gigabyte GA-770TA-UD3 Rev 1.0 F2 | GeIL DDR3 Black Dragon DC 4GB GB34GB1600C8DC @ 1,6V 1600MHz 8-8-8-28 2T tRC37 | Club3D ATi Radeon HD5850 | Intel SSDSA2MH080G2R5 80GB | Corsair TX650W

    Windows crash info
    Code:
    Problem signature:
  Problem Event Name:	BlueScreen
  OS Version:	6.1.7600.2.0.0.256.1
  Locale ID:	1043

Additional information about the problem:
  BCCode:	3b
  BCP1:	00000000C0000094
  BCP2:	FFFFF88003E314B4
  BCP3:	FFFFF880096B4F10
  BCP4:	0000000000000000
  OS Version:	6_1_7600
  Service Pack:	0_0
  Product:	256_1

Files that help describe the problem:
  C:\Windows\Minidump\042410-13977-01.dmp
  C:\TEMP\WER-21418-0.sysdata.xml

Read our privacy statement online:
  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt
    GPU info
    Code:
    ______________________________
Display adapter               
______________________________
Core Name                     
SubVendor                     ATI (1002)
SubDevice                     0B00
BUS                           1
Device                        0
Function                      0
Base Address 0                D000000C
Base Address 1                00000000
Base Address 2                FDCC0004
Base Address 3                00000000
                              
Bus Type                      PCI Express
SMARTGART Installed           No
                              
Driver Version                10.3
Release Version               8.712.3-100324a-097799E-ATI
QuadBuffer Stereo Support     No
Catalyst Registry Path         
System\CurrentControlSet\Control\Video\{14B08248-E69A-4957-86A1-164D246A6DAD}\0000 
                              
______________________________
Clock Information             
BIOS VPU                      0,00
Current VPU                   0,00
BIOS MEM                      0,00
Current MEM                   0,00
                              
______________________________
Overdrive                     
Supported                     No
                              
______________________________
Radeon PCI configuration space
    00 01 02 03 04 05 06 07 08 09 0A 0B 0C 0D 0E 0F  
00  02 10 99 68 07 04 10 00 00 00 00 03 10 00 80 00 
10  0C 00 00 D0 00 00 00 00 04 00 CC FD 00 00 00 00 
20  01 EE 00 00 00 00 00 00 00 00 00 00 02 10 00 0B 
30  00 00 00 00 50 00 00 00 00 00 00 00 00 01 00 00 
40  00 00 00 00 00 00 00 00 00 00 00 00 02 10 00 0B 
50  01 58 03 06 00 00 00 00 10 A0 12 00 A1 8F 00 00 
60  10 29 09 00 02 0D 00 00 40 00 02 11 00 00 00 00 
70  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
80  00 00 00 00 00 00 00 00 02 00 01 00 00 00 00 00 
90  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
A0  05 00 81 00 0C F0 E0 FE 00 00 00 00 B0 49 00 00 
B0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
C0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
D0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
E0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
F0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 
                              
Hardware Information          ASIC (Software) Method
Family                        90
Emulated Revision             2
Gfx Engine ID                 8
VRam Bit Width                256
Installed memory              1024
                              
Hardware Information          Direct hardware access
Installed memory              0 Mb
Memory Type                   GDDR3
Memory Width                  128 bit
Active Rendering Pipelines    128 bit
                              
______________________________
Radeon Registers              
RADEON_BIOS_0_SCRATCH         00000024
RADEON_BIOS_1_SCRATCH         03202028
RADEON_X_MPLL_REF_FB_DIV      00000000
RADEON_XCLK_CNTL              00000000
RADEON_MCLK_CNTL              00000000
GB_TILE_CONFIG                FDCC0004
MC_TIMING_CNTL                00000000
MC_SDRAM_MODE_REG             00000000
                              
______________________________
Video BIOS Information        
Version                       012.011.000.006
Part Number                   113-C00201-100
Date                          2009/09/16 19:24
Vram Type                     GDDR5
                              
______________________________
Controller Configurations     
Controller 0                   
Active Connections:            
   -Digital Flat Panel (0) 1680x1050x60 
Controller 1                   
Active Connections:            
   No Active Connections       
                              
______________________________
Displays supported by adapter 
0                             (1) Monitor (CRT1)
1                             (2) Second Monitor (CRT2)
2                             (4) Digital Flat Panel
3                             (8) Digital Flat Panel
4                             (16) Digital Flat Panel
5                             (32) Digital Flat Panel
6                             (64) Unknown Type -1
                              
______________________________
EnumDisplays                  
Display Type 0, Extended Type 1 , Max Resolution 0x0 
Display Type 0, Extended Type 2 , Max Resolution 0x0 
Display Type 3, Extended Type 3 , Max Resolution 0x0 
Display Type 3, Extended Type 3 , Max Resolution 0x0 
Display Type 3, Extended Type 1 , Max Resolution 0x0 
Display Type 3, Extended Type 1 , Max Resolution 0x0 
Display Type 0, Extended Type 0 , Max Resolution 0x0 
                              
______________________________
Loaded Displays               
Display 1 index               32
Display 2 index               2
TV Index                      61440
______________________________
Multi VPU State               
ulActiveAdapters              0
ulAvailableAdapters           0
ulCurrentAdapter              0
ulDongleCapabilities          0
ulDongleConnection            0
ulDongleDisplayIndex          0
ulPrimaryIndex                0
ulMVPUMaxFBSize               0
ulMVPUMaxPipes                0
ulMVPUMaxVisFBSize            0
ulMVPUState                   0
State Bits                     
______________________________
Multi VPU Caps                
______________________________
No additional information
    Windows crash .dmp and .xml: http://www.megaupload.com/?d=IJNMLNZL
     
    Last edited: Apr 25, 2010
    jelbo, Apr 25, 2010
    #18
  19. Ray Adams

    Ray Adams Guest

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    Use last ATT version. You have very old one. On SysInfo no info about ATT build and also your ATT doesn't know Core name, but it should know it if you have installed last version :)
     
    Ray Adams, Apr 25, 2010
    #19
  20. Ray Adams

    Ray Adams Guest

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    Ray Adams, Apr 25, 2010
    #20
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