BSOD caused by ATI Mobility Radeon 4670 on Acer Aspire 8935G

Discussion in 'Videocards - AMD Radeon Catalyst Drivers Section' started by Mad<>Max, Oct 11, 2012.

  1. Mad<>Max

    Mad<>Max Member

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    GPU:
    Ati Mobility Radeon 4670
    I'm posting this because after a ton of research done on many forums, and trying almost every suggestion found on this issue I concluded that on Acer Aspire 8935G non of them work.
    Tried reinstalling the OS thinking that perhaps a fresh system might solve the issue. Even tried the weirdest of ideas, like expanding atikmdag.sy_ and replacing the one in System32/drivers/...
    In most cases I got a BSOD blaming atikmdag.sys
    Alien9, posted some versions of his/her drivers which proved the most stable (lasting like 1 hour without a BSOD). Till now I considered myself a person who knows how things work with driver installations, but hey, was I wrong.
    Please help!
     
  2. popeye

    popeye Master Guru

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    Are you sure you're not having overheating or some other hardware issue since you said you have been able to play for an hour?

    Sounds a lot like heat issue to me.
     
  3. Mad<>Max

    Mad<>Max Member

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    Thank you popeye for your fast reply. I'm positive I don't have overheating since I monitor my temperature. When I said 1 hour I meant normal use, without gaming. If I start a game BSOD without a question.
     
  4. Eastcoasthandle

    Eastcoasthandle Ancient Guru

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  5. Mad<>Max

    Mad<>Max Member

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    Actually the last two freezes did not end up in BSOD, because I pressed the shut down button.
    I've used the bluescreenview and saved the results:

    ==================================================
    Dump File : 101112-25942-01.dmp
    Crash Time : 10/11/2012 6:55:11 PM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : fffff880`09947004
    Parameter 2 : 00000000`00000000
    Parameter 3 : fffffa80`03eec426
    Parameter 4 : 00000000`00000000
    Caused By Driver : ntoskrnl.exe
    Caused By Address : ntoskrnl.exe+80640
    File Description : NT Kernel & System
    Product Name : Microsoft® Windows® Operating System
    Company : Microsoft Corporation
    File Version : 6.1.7601.17514 (win7sp1_rtm.101119-1850)
    Processor : x64
    Crash Address : ntoskrnl.exe+80640
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\101112-25942-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 277,672
    ==================================================

    ==================================================
    Dump File : 101112-26925-01.dmp
    Crash Time : 10/11/2012 6:52:18 PM
    Bug Check String : PAGE_FAULT_IN_NONPAGED_AREA
    Bug Check Code : 0x00000050
    Parameter 1 : fffff880`038ad004
    Parameter 2 : 00000000`00000000
    Parameter 3 : fffffa80`03e17426
    Parameter 4 : 00000000`00000000
    Caused By Driver : atikmdag.sys
    Caused By Address : atikmdag.sys+4c417
    File Description :
    Product Name :
    Company :
    File Version :
    Processor : x64
    Crash Address : ntoskrnl.exe+80640
    Stack Address 1 :
    Stack Address 2 :
    Stack Address 3 :
    Computer Name :
    Full Path : C:\Windows\Minidump\101112-26925-01.dmp
    Processors Count : 2
    Major Version : 15
    Minor Version : 7601
    Dump File Size : 277,672
    ==================================================
     
  6. popeye

    popeye Master Guru

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    Last edited: Oct 11, 2012
  7. Mad<>Max

    Mad<>Max Member

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    GPU:
    Ati Mobility Radeon 4670
    I've read the page popeye suggested might give a clue to the problem I'm having. I'm no expert but I believe the answer should be elsewhere. I have tried VGA_ATI_v8.64.4_Win7x86x64 driver earlier and VGA_ATI_8.64.3_W7x64W7x86 from the Acer site, but neither of them worked. Well when I say didn't work I mean that the BSOD problem didn't go away. The driver installed without a problem, the switchable button actually switched between the ATI and the Intel, but after some time, BSOD's started to appear, totally randomly. I'm not sure if this is of any help, but I believe there is something with those drivers and my laptop. I just don't get it. Others have experienced the same but maybe described it differently.


    Regarding the antivirus, I use ESET Smart Security Center. (I remember trying the drivers from acer's site without having the antivirus installed and had the same result > BSOD)
     
    Last edited: Oct 11, 2012
  8. Eastcoasthandle

    Eastcoasthandle Ancient Guru

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    Last edited: Oct 11, 2012
  9. Mad<>Max

    Mad<>Max Member

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    GPU:
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    I've done the aida and the passmark tests. No issues as far as I can tell. Will conduct the memory test later today, just as you said to roll out these possibilities, but 99% sure of the outcome.
    The reports:

    1. The passmark report(though my bios is kinda old so no smart option to enable)
    *** DiskCheckup V3.1 Build: 1005 Report ***

    SysInfo DLL Version: SysInfo v1.0 Build: 1028
    Time of export: 22:39:58 11-Oct-2012

    Device information:
    Device ID: 0
    Interface: SATA
    Device Capacity: 476937 MB
    Serial Number: 091007PB4400Q7J61W1A
    Model Number: Hitachi HTS545050B9A300
    Firmware Revision: PB4OC60F
    Partitions:
    C: 276837 MB
    E: 199999 MB

    ATA information:

    Disk geometry:
    Cylinders: 60801
    Tracks/Cylinder: 255
    Sectors/Track: 63
    Bytes/Sector: 512
    Total disk sectors: 976773168
    Logical sector size: 512
    Physical sector size: 512
    Media rotation rate: 5400 RPM
    Buffer size: 7208 KB
    ECC size: 4 Bytes

    Standards compliance:
    ATA8-ACS Supported: Yes
    ATA/ATAPI-7 Supported: Yes
    ATA/ATAPI-6 Supported: Yes
    ATA/ATAPI-5 Supported: Yes
    ATA/ATAPI-4 Supported: Yes
    Serial/Parallel: Serial
    SATA 3.0 Compilance: No
    SATA 2.6 Compilance: Yes
    SATA 2.5 Compilance: Yes
    SATA II: Ext Compilance: Yes
    SATA 1.0a Compilance: Yes
    ATA8-AST Compilance: Yes
    World Wide ID: 5000CCA597DEF043

    Feature support:
    SMART supported: Yes
    SMART enabled: Yes
    SMART self-test supported: Yes
    SMART error log supported: Yes
    LBA supported: Yes
    IORDY supported: Yes
    CFast supported: No
    DMA supported: Yes
    Maximum Multiword DMA mode supported: 2
    Multiword DMA selected: None
    Maximum UltraDMA mode supported: 6
    UltraDMA selected: 6
    Maximum PIO mode supported: 4
    SATA Compliance: Yes
    NCQ priority information supported: Yes
    Unload while NCQ commands are outstanding supported: No
    Phy Event Counters supported: Yes
    Receipt of power management requests supported: Yes
    NCQ feature set supported: Yes
    SATA Gen2 Signaling Speed (3.0Gb/s) supported: Yes
    SATA Gen1 Signaling Speed (1.5Gb/s) supported: Yes
    Software Settings Preservation: Supported, Enabled
    In-order data delivery: Supported, Disabled
    Initiating power management: Supported, Disabled
    DMA Setup auto-activation: Supported, Disabled
    Non-zero buffer offsets: Supported, Disabled
    Trusted Computing supported: No
    Host Protected Area (HPA) supported: Yes
    Read look-ahead supported: Yes
    Read look-ahead enabled: Yes
    Write cache supported: Yes
    Write cache enabled: Yes
    Power management supported: Yes
    Security mode supported: Yes
    Security mode enabled: No
    Device Configuration Overlay (DCO) supported: Yes
    48bit Addressing supported: Yes
    Auto Acoustic Managment (AAM) supported: Yes
    Auto Acoustic Managment (AAM) enabled: No
    Power-up in Standby (PUIS) supported: Yes
    Power-up in Standby (PUIS) enabled: No
    Advanced Power Management (APM) supported: Yes
    Advanced Power Management (APM) enabled: Yes
    Current APM level: Minimum power consumption without Standby
    CompactFlash Association (CFA) supported: No
    General Purpose Logging (GPL) supported: Yes
    Streaming supported: No
    Media card pass through supported: No
    Extended power conditions supported: No
    Extended status reporting supported: No
    Write-read-verify supported: No
    Free-fall control supported: No
    TRIM command supported: No
    SCT command transport supported: Yes
    NV Cache enabled: No
    NV Cache Power Management supported: No

    SMART ATTRIBUTES:
    ID Description Status Value Worst Threshold Raw Value TEC
    ---------------------------------------------------------------------------------------------------------------------------------------------
    1 Raw Read Error Rate OK 100 100 62 0 N.A.
    2 Throughput Performance OK 100 100 40 0 N.A.
    3 Spin Up Time OK 176 176 33 55834574849 N.A.
    4 Start/Stop Count OK 99 99 0 2735 N.A.
    5 Reallocated Sector Count OK 100 100 5 0 N.A.
    7 Seek Error Rate OK 100 100 67 0 N.A.
    8 Seek Time Performance OK 100 100 40 0 N.A.
    9 Power On Time OK 73 73 0 12249 N.A.
    10 Spin Retry Count OK 100 100 60 0 N.A.
    12 Power Cycle Count OK 99 99 0 2598 N.A.
    191 G-sense Error Rate OK 100 100 0 0 N.A.
    192 Power off Retract Count OK 100 100 0 167 N.A.
    193 Load Cycle Count OK 69 69 0 310907 N.A.
    194 Temperature OK 144 144 0 38 C N.A.
    196 Reallocation Event Count OK 100 100 0 36 N.A.
    197 Current Pending Sector Count OK 100 100 0 1 N.A.
    198 Uncorrectable Sector Count OK 100 100 0 0 N.A.
    199 UltraDMA CRC Error Count OK 200 200 0 0 N.A.
    223 Load/Unload retry count OK 100 100 0 0 N.A.
     
  10. Mad<>Max

    Mad<>Max Member

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    GPU:
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    I've been searching all over the net and getting a bunch of same problematic Aspire 8935Gs. I don't get it. Since I'm an engineer myself it's hard to imagine that all of them are faulty or that the only explanation could be overheating. For myself I can say that I regularly blow the dust out.

    Checked this post and realized that the problem is strongly related with the model (Aspire 8935G)
    http://www.sevenforums.com/crashes-debugging/186009-bsod-while-browsing-bccode-1000007e-2.html
     
    Last edited: Oct 12, 2012

  11. Mad<>Max

    Mad<>Max Member

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    I'll be checking out Leshcat driver 12.3UP2 like suggested by popeye. I'll report back as soon as I can.

    No issues with hard drive or memory. It's the videocard driver that's causing my problems.
     
  12. popeye

    popeye Master Guru

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    You do have i-series CPU right? Your hardware specs on the left say Core2 Duo.
     
  13. Mad<>Max

    Mad<>Max Member

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    Unfortunately my cpu is core 2 duo, T6600, so no i letters there.
     
  14. popeye

    popeye Master Guru

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    Ah, we've been going in circles then. You do not have a switchable system. You need to simply use the straight AMD mobility drivers. Does the automatic update on the AMD driver page not work for you?
     
  15. Mad<>Max

    Mad<>Max Member

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    I don't understand. How could it not be switchable. I even have a dedicated button for it, and I have been using the button, many times. Well acer.com has made the 8.64.3 and 8.64.4 drivers available for us 8935G users. Unfortunatelly non of them work. I really don't understand how that is possible, but still. I've tried yesterday, what you have suggested, the leshcat driver. Well I was the happies of all mortals for half the day, because I haven't noticed that tha direct 3D acceleration was diabled, meaning the in dxdiag under Display, all directX features were disbled. I only noticed it in the evening when I tried to start Crysis.It gave me an error, than I tried Half Life 2, the same stuff, Dead Island the same, and most strangly RAGE was working. I was stunned.
    My point is that after installing the leshcat 12.2 up5 driver, the driver seemed to be working, no BSOD no freezes, no slow downs, only the inconvenience of the disabled 3D function.

    Please be a bit more specific. Will 12.3up2 not work for me, as when I manage to download it from the leshact site? Whichone should work? I'm really geting confused. I don't want the most recent or the best, I would satesfy with a working and stable solution. I'm really looking forward to your reply.

    As for the automated AMD driver page, it gave me an error stating that my card is not supported. Researching this message I found out that it's a common error, and I should download the driver from the manufacturers site. It came to a full cicle here. ATI, AMD won't help me, and Acer is interrested in the money you pay for your laptop. The way I see it you guys are my last hope. Will going to try some leshcat drivers(older ones) and post my results.
     
    Last edited: Oct 14, 2012

  16. Mad<>Max

    Mad<>Max Member

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    Just to clarify, I have installed the "straight" AMD driver (8.64.4) but the result was as allways: BSOD.

    As for the circle part, I don't understand. What do you mean?
     
  17. xacid0

    xacid0 Master Guru

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    Try use Alter AMD Driver in Leshcat's Issue Resolver page. Boot into SafeMode 1st.

    [​IMG]
     
  18. Mad<>Max

    Mad<>Max Member

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    Thanks xacid0 for your suggestion. I'll try it later today.

    Meanwhile I've noticed something interesting, and I thought I'd ask you guys with more experience. I read a popeye post stating that BIOS update can be critical on laptops with switchable graphics. I looked into my situation and found that i'm currently on v1.3206 released on 12.October.2009. After checking the acer support site I noticed that there are two newer versions:
    - 1.3207 (released a couple days after the previous on 17.October.2009)
    - 1.3212 (9.august.2011)
    Could it be that 1.3206 had some kind of issue thus the need for 1.3207? Could this prevent me from successfully installing the ATI driver?
     
    Last edited: Oct 16, 2012
  19. Mad<>Max

    Mad<>Max Member

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    I've tried xacid0, the altering and it worked. I'm not sure what it does, though I have some ideas. From what I could tell it somehow "forces" the ATI Card to run on MAX.GREAT. (the switching is not working from the intel to the ATI, and resulted in a BSOD but who cares as long as the ATI works)
    Tried Rage, at max. and it can handle it. Really appreciate your efforts guys, thank you xacid0 and popeye.
    I'll report back in a couple of days, just to be 100% sure it works, in the long run; and I'll detail how I managed to get it work, linking the driver I used.
     
  20. Mad<>Max

    Mad<>Max Member

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    Disregard my last post. It worked for a brief amount of 2-3 hours. When I've shut it down and rebooted the BSOD's came back.
    I've decided to take a drastic step and have successfully updated my BIOS(1.3212).
    How I'm facing a dilemma and thought I should ask someone with experience, what should I do next? I would prefer skipping a couple of more months worth of experimenting and constant failures if possible.
     

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