AMD HDMI Audio Drivers cause system Crash

Discussion in 'Videocards - AMD Radeon Drivers Section' started by Haldi, Mar 28, 2020.

  1. Haldi

    Haldi Master Guru

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    GPU:
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    Howdy..

    lately it seems my System is crashing for no reason. The only thing that is always happening is that i'm listening to Music/Audio via HDMI Connection.
    Mostly i get a Freeze and no error message, sometimes rarely it shows a windows bluescreen "Thread stuck in device driver".
    Using my USb Headset (Logitech G930) or Aux Cable does NOT cause any crashes and the system is rock stable gaming for hours.

    My System:
    AMD 3900X
    Asus Strix X570-E
    AMD Vega64

    GPU is on Stock clocks, Video Recoding is deactivated.
    RAM is OC'ed to 3600Mhz IF1800 but that thing works rockstable, did few hours Karhu benchmark and others, and as said, with Headset or Onboard Audio it never crashes!
    Currently i'm using the AMD HDMI Audio Drivers 10.0.1.12 which seems up to date and comes from 10/2019.

    I have a Denon AVR X1000 which is connected via HDMI to my Vega64, and then via HDMI->DVI Adapter to an old Dell U2311H Monitor.


    So anyone has similar issues? Or any idea how to stop this?
    Changing HDMI cable is the only thing i haven't tried right now.
     
  2. Astyanax

    Astyanax Ancient Guru

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    use the amd driver remover and reinstall your stuff from a clean base.
     
  3. Haldi

    Haldi Master Guru

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    You mean this one?
    https://www.amd.com/de/support/kb/faq/gpu-601
    That doesn't have any creation date and looks like it's years old.

    Because i've already done with DDU and the installer integrated "Clean install". Doesn't help.
    And it has persistent for a few driver generations. Not exactly sure where it started.

    Another thing i've tried was to install the AMD GPU drivers from the 2017 Radeon drivers (HDMI Audio Driver 10.0.1.6), yet still crashes! (which really made me wory, since i havent had issues on my old Mainboard (Intel 3930k) with this GPU and PSU and stuff.
    And pretty sure i haven't had a lot of issues when i freshly installed the 3900x stuff.
     
    Last edited: Mar 29, 2020
  4. Astyanax

    Astyanax Ancient Guru

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    The AMD cleaner does a better job than DDU.
     

  5. sykozis

    sykozis Ancient Guru

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    As long as the utility does it's job, without causing issues, the creation date and "look" doesn't make any difference....
     
  6. rflair

    rflair Don Commisso Staff Member

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    So you are using one output of the video card just for audio to the receiver and then a second output for video to your monitor?

    Or are you using some sort of audio pass thru, like ARC or the receivers pass thru?
     
  7. Haldi

    Haldi Master Guru

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    GPU:
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    Passtrough.
    From the PC with Vega64 Card the HDMI Output -> Denon AVR-X1000 and there HDMI Output to DVI-Adapter to my second Monitor Dell U2311H Monitor with a 1920x1080 pixel 60hz.
    (First Monitor is Samsung C49RG90 via Displayport)
    But i've unplugged the Monitor and only left the HDMI Cable + Adapter hanging on the AVR. (Because apparently you CAN'T Use HDMI Audio Only, you NEED an active Monitor to select the sound source -.-) And Crashes still happened.





    I'm not talking about the GUI of the Utility, but the homepage. If the remover tool is from 2018 how am i supposed to be convinced that it properly removed the new 2020 Crimson drivers ?
     
    Last edited: Apr 4, 2020
  8. rflair

    rflair Don Commisso Staff Member

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    Well you could try factory resetting your Denon receiver.

    The blue screen error makes me think there could be an HDCP issue and resetting the receiver may help; if there is a HDCP key/handshake error your receiver would never tell you.

    The receiver is 6-7 years old now and most likely the culprit.

    You could also download a program called Ghostbuster, https://www.neowin.net/news/ghostbuster-1080/ (get the portable version)
    It will check for ghosted devices in Windows and remove them if you wish, your receiver may show up here, it also may not. It could be an enumeration error from a ghosted device causing your problem, chance are its not but you never know.
     

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