AMD/ATI Catalyst Installer Crashing Out

Discussion in 'Videocards - AMD Radeon Drivers Section' started by madad2005, Jan 9, 2011.

  1. madad2005

    madad2005 Master Guru

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    Dear All,

    It has been a while since I've posted, but I've encountered an issue that I just can't get my head round. I just bought an HD6870 and plugged it into my pc last night. However, Win7 64-bit didn't recognise it at firsst, so I decided to install the ati driver from ati's website. Unfortunately, I only get so far in the process before the installer crashes out. So, at the first window you choose language - that's fine. The second window it asks if you want to install or uninstall components - I select install. The next window then doesn't appear or semi-appears and I get the Window's crash report message. I've tried with different versions of the driver package (10.1 & 10.2) with the same results.

    Has anyone had this issue and/or can suggest a workaround?

    Cheers,

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  2. johnny87au

    johnny87au Ancient Guru

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    Try running your overclock at stock settings, Try fresh install with 10.5 drivers and see how it pans out..
     
  3. MerolaC

    MerolaC Ancient Guru

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    Check the event viewer (Search Event Viewer in Start Menu)
    And look in "Windows Logs>Application" for any Warning or Error (Red "!" marks)
    And post the info here. Should be a good start.

    @johnny87au

    He can't use 10.5a because he has a 68xx card.
     
  4. madad2005

    madad2005 Master Guru

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    Well, here is the info when I try to install the 10.12 drivers. I used Driver Sweeper previous to this. Windows 7 will not detect the card at all and it's using the standard VGA driver. I have no access to the card's settings at all, including the ability to overclock it. I have also uninstalled, rebooted, and reinstalled the C++ 2008 redistributable packages, as these may have been in conflict. I also removed all MS Visual Studio-related 2010 packages in case these were causing the conflict.:

    Event logs (error report):

    Application Error

    - EventID 1000

    [ Qualifiers] 0

    Level 2

    Task 100

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2011-01-09T10:34:50.000000000Z

    EventRecordID 32591

    Channel Application

    Computer Augustus

    Security


    - EventData

    InstallManagerApp.exe
    3.0.804.0
    4cef1d05
    ntdll.dll
    6.1.7600.16559
    4ba9b802
    c0000005
    000000000006e68e
    ab0
    01cbafe8ce19d93c
    C:\ATI\Support\10-12_vista64_win7_64_dd\Bin64\InstallManagerApp.exe
    C:\Windows\SYSTEM32\ntdll.dll
    160d37ca-1bdc-11e0-9d46-001d7d0a243d

    Event logs (info report):

    Windows Error Reporting

    - EventID 1001

    [ Qualifiers] 0

    Level 4

    Task 0

    Keywords 0x80000000000000

    - TimeCreated

    [ SystemTime] 2011-01-09T10:34:53.000000000Z

    EventRecordID 32592

    Channel Application

    Computer Augustus

    Security


    - EventData


    0
    APPCRASH
    Not available
    0
    InstallManagerApp.exe
    3.0.804.0
    4cef1d05
    ntdll.dll
    6.1.7600.16559
    4ba9b802
    c0000005
    000000000006e68e


    Even log (information):
    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_InstallManagerAp_74489e4424f1262c34e7b296ee8b9847e87b9bc_113766dd

    0
    160d37ca-1bdc-11e0-9d46-001d7d0a243d
    0
     

  5. MerolaC

    MerolaC Ancient Guru

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    I would suggest you some things.
    First of, diasable any security software related you have (Mainly antivirus/antimalware soft etc).
    Delete the ATI and AMD folder from C:
    Run the installer as admin
    If above fails try this.
    Open a Command Prompt window (Run as admin) and type this:

    CHKDSK C: /F
    This will scan the disk for corrupted files.
    (You might be prompt if you want to run this at restart)

    Also
    SFC /SCANNOW

    This will check the integrity of main Windows files. In case any of them is corrupt, this will replace them with a fresh copy (You'll need your Windows DVD)

    Please, report back when you done.
    Good luck.
     
    Last edited: Jan 9, 2011
  6. madad2005

    madad2005 Master Guru

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    Firstly, thanks for the tips. I've now been through them all.

    1) Turn off AVG, delete AMD/ATI folders, and do fresh setup.

    This had the same result. I was able to manually install CCC and the ATI PRM. However, when I try to manually run the ati driver executable, it requires the ATI install manager to run, which promptly crashes like before as soon as it loads up.

    2) Checkdisk reported no errors.

    3) The file system integrity was verified (no issues).

    I've also now uninstalled every 2008 and 2010 C++ related item and reinstalled the 2008 items afresh. Windows Update has also patched them. I'm getting a bit miffed now as I don't know what to try next, bar a fresh install.

    Cheers,

    Ad
     
  7. madad2005

    madad2005 Master Guru

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    One question: why won't Windows 7 install the correct driver automatically for me? It did so in the past with my HD4850 card?
     
  8. k1net1cs

    k1net1cs Ancient Guru

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    I don't know if this applies to your problem, but just give it a shot.

    http://support.amd.com/us/kbarticles/Pages/ATICCCInstallFreezes.aspx

    Make sure to visit the link to Microsoft and install the vc++ redist.

    And the reason why Windows doesn't automatically install the drivers might probably because the latest WHQL (10.12) doesn't support 6xxx yet...?
    IIRC only the hotfix (10.12a) does, but CMIIW.
     
  9. MerolaC

    MerolaC Ancient Guru

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    :(

    Try installing the drivers from the Device Manager.
    Do this.
    Go to Device Manager. Double click the Standard Display Adapter.
    Go to Driver tab.
    Click update drivers.
    Press Browse my Computer for Drivers Software
    Click, let me pick from a list of Device driver on my Computer.
    Click Have a disk.
    Paste this or wherever the extracted drivers are C:\ATI\Packages\Drivers\Display\W76A_INF
    Press OK.
    It should install.



    Now if this fails, we have to touch something i wish we haven't to do. The hardware.
    You will have to try the card in a friends PC. Because, one of the reasons it might crash, is because the card is bad.
    If your previous card was and IS working, means there is something wrong with the card or not.
    So, try the card in another PC if you have the chance.

    Windows won't install the built in drivers because it just doesn't have them. From 5xxx to the new series, there aren't Microsoft drivers for the new cards. This is why you are stuck with the standard driver.
     
    Last edited: Jan 9, 2011
  10. k1net1cs

    k1net1cs Ancient Guru

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    Another quick googling actually redirected me to a similar problem in this same forum, albeit involving an older catalyst...but judging from AMD/ATi 'advancement' on software side all this time, I think the problem & solution is probably still the same...

    http://forums.guru3d.com/showthread.php?t=279702

    ...which is a faulty vc++ redist installation...sometimes my colleagues call it the 'DLL hell'...
     

  11. madad2005

    madad2005 Master Guru

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    Well, finally! Got the drivers installed by following MerolaC's steps. The card is now detected properly. However, CCC is still not installed properly, but I'm going to use ATT in the meantime (if it is compatible). I didn't realise you could do this, so that is a handy piece of information to have! :)

    However, I prefer CCC to ATT so I'm going to update the vc++ 2005 redist now and see if that helps. I fear I may have installed an older game that could have overwritten some of the newer/patched dll's. I'll keep you posted on my progress.

    Thanks again, all! :-D

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  12. k1net1cs

    k1net1cs Ancient Guru

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    Just make sure it's the one on that MS link I posted; just installing newer ones might not help fixing the problem.

    I also had this problem a while back, before I stumbled on this forum...and IIRC there was another fix similar to this vc++ redist fix, concerning an office installation and whatnot...
    I'll try to find that one too in case the one I've suggested can't make you install CCC properly.
     
  13. Lozeritis

    Lozeritis Member Guru

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    Go to C:\Windows\assembly

    Organize the list by 'Public Key Token'

    Select all of the entries of AMD/ATI's key: 90BA9C70F846762E (Select the first of their keys, then select the last while holding shift; this will select them all).

    Right click on your now selected entires and 'Uninstall' them.

    Now install CCC with no problems. You do not have to restart your PC after removing the keys.
     
    Last edited: Jan 9, 2011
  14. madad2005

    madad2005 Master Guru

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    k1net1cs, cleaning the system of the vc++ 2005 redist versions and then reinstalling them from the links you provided did the job! The ATI installer is working fine now and I've got everything installed. I had already done this (twice) with the vc++ 2008 versions and didn't even think the 2005 versions would be the issue.

    Anyway, problem solved! Thanks to all who helped out and let's hope I remember if this pops up again! :)

    Cheers,

    Adriano
     
  15. MerolaC

    MerolaC Ancient Guru

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    Glad to hear this mate!

    Enjoy the card!!
     

  16. k1net1cs

    k1net1cs Ancient Guru

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    When almost every programs (including games) you installed needed certain version of vc++ redist being present, it's bound to happen.
    Kinda makes you wonder why even in their (AMD/ATi) latest driver this very same problem still has the chance to crop out, with a 2005 redist version at that. =b
     
  17. madad2005

    madad2005 Master Guru

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    Well, my sentiments exactly. I've installed a few games in the last month or so that have taken it upon themselves to 'update' my vc++ installations for their own purposes. At the very least, I'd expect ATI to check the installed versions for compatibility first, before carrying on with the installation. Anyway, problem solved for today! :)
     

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