Alienware M15 R4 - RTX 3080 NVDisplay.Container.exe crashes

Discussion in 'Videocards - NVIDIA GeForce' started by VirtualBoost, Apr 26, 2021.

  1. VirtualBoost

    VirtualBoost New Member

    Messages:
    1
    Likes Received:
    0
    GPU:
    RTX3080 (Laptop)
    Hi!

    Recently I just got a new Alienware M15 R4 - RTX 3080 laptop that I really like. However, I noticed that when I'm gaming, sometimes (not very often) the whole screen will be blinking black. If I check the Windows 10 Reliability Monitor, I can see that NVDisplay.Container.exe crashes with this error:

    Code:
    Description
    Faulting Application Path:    C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\NVDisplay.Container.exe
    
    Problem signature
    Problem Event Name:    APPCRASH
    Application Name:    NVDisplay.Container.exe
    Application Version:    1.28.2851.9944
    Application Timestamp:    5edfa063
    Fault Module Name:    _nvtopps.dll
    Fault Module Version:    27.21.14.6166
    Fault Module Timestamp:    6032c48a
    Exception Code:    c0000005
    Exception Offset:    00000000004aa713
    OS Version:    10.0.19042.2.0.0.768.101
    Locale ID:    3072
    Additional Information 1:    73e7
    Additional Information 2:    73e7f9d0a287dbca165275616a484de1
    Additional Information 3:    8065
    Additional Information 4:    8065a4da046110fc32b13c3ff79dbda1
    
    Extra information about the problem
    Bucket ID:    19714ea2bc01f0c34cc450dafa7a95b7 (2072870629932701111)
    
    I arrived to these forums when searching on the _nvtopps.dll file that is the faulting file. I found this thread: https://forums.guru3d.com/threads/n...456-38-download-and-discussion.434248/page-10

    I checked the nvtopps.log file and found that when the NVDisplay.container.exe crashes, it initialize with the following message:

    Code:
    [13:16:40.715 2021/04/26]INFO: nvtopps initialize...
    [13:16:40.716 2021/04/26]INFO: Num GPUs: 1
    [13:16:40.717 2021/04/26]INFO: NvapiAdapter initialize succeeded
    [13:16:40.723 2021/04/26]INFO: [NvModel::Model::createStorageObject]INFO: NvTOPPS DB opened as C:\ProgramData\NVIDIA Corporation\nvtopps\nvtopps.db3
    [13:16:40.724 2021/04/26]INFO: [NvModel::Model::createStorageObject]INFO: NvTOPPS DB opened as :memory:
    [13:16:40.729 2021/04/26]INFO: [NvModel::Model::createStorageObject]INFO: NvTOPPS DB opened as C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\nvtopps.db3
    [13:16:40.730 2021/04/26]INFO: [NvModel::Model::initialize]INFO: NvTOPPS DB populated from C:\ProgramData\NVIDIA Corporation\nvtopps\nvtopps.db3
    [13:16:40.730 2021/04/26]INFO: model initialize succeeded
    [13:16:40.730 2021/04/26]INFO: INFO! osPortGetNvContainerInstallPath: NvContainer install path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\
    [13:16:40.730 2021/04/26]INFO: INFO! osPortGetMessageBusConfigFilePath: MessageBus config path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\messagebus_client.conf
    [13:16:40.809 2021/04/26]INFO: PmuDataMonitor::initialize: gpu=0000000000000100
    [13:16:40.809 2021/04/26]ERROR! Not a desktop system.
    [13:16:40.809 2021/04/26]ERROR! Failed to initialize a worker
    [13:16:40.809 2021/04/26]INFO: JpacWorker initialize...
    [13:16:40.811 2021/04/26]INFO: JPAC config ID 1000
    [13:16:40.813 2021/04/26]ERROR! Cannot find NV_PCF_MASTER_WM2_PLATFORM_PARAMS
    [13:16:40.813 2021/04/26]CRITICAL! System configuration does not support JPAC
    [13:16:40.813 2021/04/26]INFO: JpacWorker cleaning up.
    [13:16:40.813 2021/04/26]INFO: JpacWorker uninitialize...
    [13:16:40.813 2021/04/26]INFO: JpacWorker uninitialize complete.
    [13:16:40.813 2021/04/26]INFO: DLSteer::DLSteerWorker::initialize
    [13:16:40.813 2021/04/26]INFO: INFO! osPortGetNvContainerInstallPath: NvContainer install path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\
    [13:16:40.847 2021/04/26]INFO: DLSteer::FrequencyController::FrequencyController: FrequencyController enabled
    [13:16:40.847 2021/04/26]INFO: workerManager initialize succeeded
    [13:16:40.854 2021/04/26]INFO: IpcDispatcher start 1
    [13:16:40.854 2021/04/26]INFO: PmuDataMonitor::start: gpu=0000000000000100
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::start
    [13:16:40.869 2021/04/26]INFO: workerManager start 1
    [13:16:40.869 2021/04/26]INFO: NVIDIA device has arrived: 0000000000000100
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::sessionStatusEvent: user session is now active
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::stateChange: resuming DLSteer
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::resume
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::acLineStatusEvent: switched from battery to AC
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::stateChange: resuming DLSteer
    [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::resume
    [13:16:40.949 2021/04/26]ERROR! TDR detected at system time: 132620972575871213
    [13:16:40.952 2021/04/26]INFO: Nvidia::AutoFL::NvAutoFLFile<struct umdFrmDxDataPkt_v1_orig,void>::NvAutoFLFile
    [13:16:40.952 2021/04/26]INFO: Existing MMF found
    [13:16:40.952 2021/04/26]INFO: Reader Info
    [13:16:40.952 2021/04/26]INFO:   DataOffset  =  8192
    [13:16:40.952 2021/04/26]INFO:   ElementSize =    40, Offset = 8180
    [13:16:40.952 2021/04/26]INFO:   Capacity    = 12902, Offset = 8184
    [13:16:40.952 2021/04/26]INFO:   Wridx       =  9055, Offset = 8188
    [13:16:40.953 2021/04/26]INFO: systemState start 1
    Does anyone know what this issue could be caused by? Is it Hardware issues or is it software?

    Thanks in advance!
     

Share This Page