7770 BSOD Help

Discussion in 'Videocards - AMD Radeon Drivers Section' started by Varistargrim, May 25, 2012.

  1. Varistargrim

    Varistargrim Member

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    GPU:
    CFx 7770
    Back in April I decided it was time to built a computer so I got all the parts stuck it together and it worked perfectly. Almost. Everytime I'd leave the room I would come back to a black screen and have to hit the power button to restart it. I temporarily solved the problem by turning off all hibernation sleep and all other power saving settings and just having a screensaver come on. Every once in awhile the screen would turn black again. So after a few weeks I updated all drivers and my bios and ran ccleaner avast malwarebytes to try and figure out what the problem was, went to google. Started looking at event logs and then I read a post to try running a driver verifier. I did that and it started blue screening with the error message instead of turning into a black screen. After a week or so I couldn't find out what the problem was so I did a hdd reformat and reinstalled windows 7. Next day bsods again. These were my specs when they first started
    AMD Athlon II 460 3 core
    MSI 970a G46 mobo
    2x 4gb PNY Optima ram
    7770 HIS core edition gpu
    500w psu

    Since then I've put in a 680w Apevia psu an FX 8120 cpu because I enjoy game streaming. I got an Asus 7770 gpu because I thought it might be the gpus fault, but the bsods still happened with the new one so I run them in CF. I've done all the driver sweeper ccleaner amd driver reinstalls manually deleting files that have helped other people to no avail. When I run in safe mode I don't get any blue screens. I've cleared cmos reset bios into optimized settings, tried overclocking and manually setting in voltages. I'm going get a flash drive and run memtest today to see what that comes up with. I'm currently using the beta 12.5 drivers and ccc. When I get one bsod and restart I'll generally get it until I stop trying to run the program for awhile. A few days ago I was playing Divinity 2, bsod, restart, run divinity bsod restart etc. Today it was Avermedia center I was streaming PS3 then it would bsod restart open Avermedia bsod. Its very random othertimes It'll run fine for a few days.
    Here is a link to my lastest dump file http://www.mediafire.com/?4r1z4gr8aycouvv
    BlueScreenViewer highlighted

    atikmpag.sys atikmpag.sys+8eec fffff880`06ed8000 fffff880`06f37000 0x0005f000 0x4f8f65ee 4/18/2012 6:10:06 PM
    dxgkrnl.sys dxgkrnl.sys+5d000 fffff880`08034000 fffff880`08128000 0x000f4000 0x4ce799fa 11/20/2010 2:50:50 AM
    dxgmms1.sys dxgmms1.sys+ff07 fffff880`08128000 fffff880`0816e000 0x00046000 0x4ce799c1 11/20/2010 2:49:53 AM


    Any insight/questions or information I missed definitely ask, I want to fix this once and for all! Thank you!
     
  2. Varistargrim

    Varistargrim Member

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    GPU:
    CFx 7770
    Yesterday I did 1 pass on memtest with default settings and it came up error free. Ill try to leave it running all night to see what happens. I read here about changing the tdr delay settings in regedit and I changed the delay to 8 or 10 I'll see how that works after work today.
     
  3. upurz2

    upurz2 Member Guru

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    GPU:
    Sapphire HD7970 3GB OC Ed
    Are you using dual monitors?
     
  4. Varistargrim

    Varistargrim Member

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    CFx 7770
    Nah, just a single hdtv for the monitor. I've also run into the problem after setting up my system that when I turn the tv off and on my sound is disabled until I log out and back on or restart the computer. Apparently it's been an issue with the latest couple driver releases. The changes I made yesterday didn't help I had a couple more black screens at random times. I also tried turning on unofficial OC mode in MSI Afterburner to set my clocks in constant 3d mode.
     

  5. Varistargrim

    Varistargrim Member

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    GPU:
    CFx 7770
    Yesterday I ran each stick of ram separately and they both have the same outcome, took out my capture card and came up with the same issues. I've mostly been able to reproduce the problem when loading up a game when it switches from desktop to fullscreen, and if I alt tab out. Today I ran a stress test on the cards overclocked pretty high and they performed flawlessly at full load. It feels like its just a driver problem that'll be solved someday...perhaps? I changed some bios settings and turned off turbo mode on my cpu to see if that might be the cause. So far tonight I played ME3 max settings with a custom profile for AA for a few hours with no issues. It'd be great if it just turned out to be turbo mode lol. Tomorrow will be a big gaming day for me as its a day off and I'll update here to see how its running.
     
  6. Varistargrim

    Varistargrim Member

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    Ran fine for most of the day no black screen from leaving it on overnight, played Bastion for a few hours windowed and it black screened. Alt tabbed out of ME3 a couple times and black screened it, so it isn't too hard to reproduce these problems. My last attempt to see whats wrong is to use the bottom pci-e slot and run only one card to see if these problems still persist.
     
  7. Varistargrim

    Varistargrim Member

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    My bsod driver crashes are nonexistent now. But the black screen issue still happens once a day. no information is left in my event logs or mini dump files other than when i have to hold the power button and it says my system didn't shut down properly. I cant reproduce them either. Playing Bastion caused it yestersay. Using chrome caused it today. Using just the lower pci socket gave me the same results. Mysterious amd drivers!
     
  8. TorrentG

    TorrentG Banned

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    GPU:
    HIS AGP 3850 Turbo IceQ3
    Hi. I'm a bsod expert so I can easily help you out.

    The crash dump is a 0x116, which means video subsystem failed, and this is almost always due to other old or faulty drivers on the system.

    Your drivers actually look pretty good, as I know all drivers and which ones can and can not crash a system.

    If you are overclocking, this is the definite cause (heat.)

    If you still run into issues, uninstall MotionJoy:

    Code:
    fffff880`08bc8000 fffff880`08bd8d80   xusb21     (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\xusb21.sys
        Image name: xusb21.sys
        Timestamp:        Wed Apr 08 10:28:44 2009 (49DCB49C)
        CheckSum:         00014BBB
        ImageSize:        00010D80
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    DEFINITELY delete this driver then reboot:

    Code:
    1: kd> lmvm spsys
    start             end                 module name
    fffff880`0b785000 fffff880`0b7f6000   spsys      (deferred)             
        Image path: \SystemRoot\system32\drivers\spsys.sys
        Image name: spsys.sys
        Timestamp:        Mon May 11 13:20:58 2009 (4A085E7A)
        CheckSum:         00072214
        ImageSize:        00071000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    
    Update this:

    Code:
    AVerTM62_x64  Tue May 24 03:33:28 2011 (4DDB5F48)
    And visit Toshiba's site for your model to update Bluetooth emulation driver. Better, it doesn't seem you even have Toshiba laptop and this is desktop, so delete this driver too then reboot:

    Code:
    tosporte  Tue Jun 16 06:48:47 2009 (4A37788F)
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800a6c24e0, fffff88006cf0eec, 0, 2}
    
    Unable to load image \SystemRoot\system32\DRIVERS\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : atikmpag.sys ( atikmpag+8eec )
    
    Followup: MachineOwner
    ---------
    
    1: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    VIDEO_TDR_FAILURE (116)
    Attempt to reset the display driver and recover from timeout failed.
    Arguments:
    Arg1: fffffa800a6c24e0, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
    Arg2: fffff88006cf0eec, The pointer into responsible device driver module (e.g. owner tag).
    Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation.
    Arg4: 0000000000000002, Optional internal context dependent data.
    
    Debugging Details:
    ------------------
    
    
    FAULTING_IP: 
    atikmpag+8eec
    fffff880`06cf0eec 4055            push    rbp
    
    DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
    
    CUSTOMER_CRASH_COUNT:  1
    
    BUGCHECK_STR:  0x116
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    STACK_TEXT:  
    fffff880`13598888 fffff880`080d4000 : 00000000`00000116 fffffa80`0a6c24e0 fffff880`06cf0eec 00000000`00000000 : nt!KeBugCheckEx
    fffff880`13598890 fffff880`080d3d0a : fffff880`06cf0eec fffffa80`0a6c24e0 fffffa80`096ec960 fffffa80`09880010 : dxgkrnl!TdrBugcheckOnTimeout+0xec
    fffff880`135988d0 fffff880`0817af07 : fffffa80`0a6c24e0 00000000`00000000 fffffa80`096ec960 fffffa80`09880010 : dxgkrnl!TdrIsRecoveryRequired+0x1a2
    fffff880`13598900 fffff880`081a4b75 : 00000000`ffffffff 00000000`000055f9 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b
    fffff880`135989e0 fffff880`081a32bb : 00000000`00000102 00000000`0000000c 00000000`000055f9 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71
    fffff880`13598a10 fffff880`081762c6 : ffffffff`ff676980 fffffa80`09880010 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
    fffff880`13598ab0 fffff880`081a2e7a : 00000000`00000000 fffffa80`09780d50 00000000`00000080 fffffa80`09880010 : dxgmms1!VidSchiScheduleCommandToRun+0x1da
    fffff880`13598bc0 fffff800`0375ee6a : 00000000`fffffc32 fffffa80`096f6b50 fffffa80`06ff9b30 fffffa80`096f6b50 : dxgmms1!VidSchiWorkerThread+0xba
    fffff880`13598c00 fffff800`034b8f06 : fffff880`030a5180 fffffa80`096f6b50 fffff880`030b00c0 00000000`00000004 : nt!PspSystemThreadStartup+0x5a
    fffff880`13598c40 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16
    
    
    STACK_COMMAND:  .bugcheck ; kb
    
    FOLLOWUP_IP: 
    atikmpag+8eec
    fffff880`06cf0eec 4055            push    rbp
    
    SYMBOL_NAME:  atikmpag+8eec
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: atikmpag
    
    IMAGE_NAME:  atikmpag.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4f8f65ee
    
    FAILURE_BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    BUCKET_ID:  X64_0x116_IMAGE_atikmpag.sys
    
    Followup: MachineOwner
    ---------

    -----------------

    If you need further help, post a new dump so we can see what you may have missed or if there are any other new type of stop error.

    Enjoy.
     
    Last edited: May 30, 2012
  9. Varistargrim

    Varistargrim Member

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    GPU:
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    I'll uninstall the motionjoy/bluetooth drivers, they go together for emulating a 360 controller with a ps3. I got the black screen before they were installed but in the name of science, they will be gone! Thanks for the reply hopefully this will be cleared up soon.
     
  10. TorrentG

    TorrentG Banned

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    GPU:
    HIS AGP 3850 Turbo IceQ3
    Ya cool. Google that spsys.sys and bsod: "spsys.sys bsod" <<< without quotes - you'll see what I'm talking about.

    All the other stuff is good measure. Old driver dates from before Win7 even RTM. Ya know the deal. :)

    Just post any new crashes if they happen so we can deem the machine software perfect then.

    Always a great idea to update motherboard bios to latest too. And check card's fan to be well.
     

  11. Varistargrim

    Varistargrim Member

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    I'm giving this all a go in hopes that my pooter will run how I imagine it should XD. No compromises! Thanks for the advice I'll post back in the next day or two to update if I'm black screening.
     
  12. Varistargrim

    Varistargrim Member

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    Last night after getting rid of the stuff I ran atiman to do a fresh install of 12.5 beta drivers and mid uninstall black screened. Restarted and uninstalled again, got 12.5 reinstalled and had a couple more black screens today and forgot I didn't disable ULPS. Turned off amd overdrive and I'll check back here tonight to tell you how I'm doing. When it black screens my sound loops for a few seconds in the most annoying way possible then stops. Keyboard becomes unresponsive no mouse cursor and everything internally is running as if it's fine but I have to do a reset with the power button. Is there anyway to configure a dmp file to happen every time the power shuts off? If not then I won't be able to post any.

    This has been showing up every time I boot up my computer in the event log

    The AODDriver4.1 service failed to start due to the following error:
    The system cannot find the file specified.

    Is that important in anyway?
     
    Last edited: May 30, 2012
  13. Portal2Two

    Portal2Two Banned

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    The AODDriver4.1 service failed to start due to the following error:
    The system cannot find the file specified.


    Uninstall AMD OverDrive and don't overclock ANY PART of your hardware for now. Load setup defults for your bios.



    Restarted and uninstalled again, got 12.5 reinstalled and had a couple more black screens today and forgot I didn't disable ULPS.

    Since you got stop 0x116 in your previous crash dump, uninstall 12.5 beta, reboot to safe mode and clear of remnants with the driver sweeper. Then reboot, go to device manager and DELETE standrd VGA device. Reboot and install a Catalyst WHQL version.



    No old drivers. No overclocking. No sophisticated security or other system tools other than MSE for now. BIOS upgrade would be a plus. (If you have good command of doing bios upgrade).
     
  14. Varistargrim

    Varistargrim Member

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    Alright I'll do that and install 12.3 ccc. I've updated the bios to MSI 1.6 then downgraded back to the stock bios because it didn't help with anything but I'll go back to 1.6 today.
     
  15. Portal2Two

    Portal2Two Banned

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    P.S.

    Then if you're still getting bsod 0x116 even with WHQL and at stock frequencies, blame your video card.
     

  16. Varistargrim

    Varistargrim Member

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    GPU:
    CFx 7770
    Would it be my motherboard and not my card? I'm running two 7770's and have tried each one separately. One HIS and one ASUS.
     
  17. Portal2Two

    Portal2Two Banned

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    I don't think it's your motherboard, it's not.
    Hope HIS and ASUS are twins, shouldn't be an issue.


    Do some testing if you haven't,

    > No bsod's with each one seperately?
    > No bsod's with both while C.Fire is disabled?

    - It's the Catalyst driver issue then.
     
  18. Varistargrim

    Varistargrim Member

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    So far I've got everything uninstalled with atiman again, this time it uninstalled more stuff than the first time around installed 12.3 so far my audio issue is fixed when I turn my monitor off the sound doesn't disable. Overdrive is off as well. I'm off to work in an hour so I'll post back when I get home if it black screened over 7 hours of idle. Thanks for all the help.
     
  19. Pill Monster

    Pill Monster Banned

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  20. Varistargrim

    Varistargrim Member

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    If I get a black screen with 12.3 tonight I'll try with ulps disabled. I'll try just about everything to get this working lol. I'm pleased as punch right now just to have sound working properly lol.
     

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