That's what companies have to do when they fail to deliver the advertised product and don't want more potential lawsuits, You seem to be confused...
Those EcoTank printers are terrible, the print quality is bad, it's slow and the ink used isn't even Epson ink it's much lower quality and thinner...
Can you add GPU utilisation to your OSD? Looking at GPU temperature unless it's under water there's no way it's close to maxing your GPU.