Arctic Liquid Freezer II NEW GASKET REQUIRED due to gunk build up (ARCTIC WILL SUPPLY REPLACEMENT)

Discussion in 'Frontpage news' started by CPC_RedDawn, Aug 23, 2022.

  1. Caesar

    Caesar Ancient Guru

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    :p
     
  2. sykozis

    sykozis Ancient Guru

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    The difference here is that Arctic themselves made the issue public. According to Steve over at GN, Arctic actually contacted him about the issue and asked that he make the public aware of the problem, as well as the fix for it. Other manufacturers have denied any problems existed and even tried to blame everyone else for the piss poor product quality and lack of QC. Arctic was pro-active in their handling of the issue.

    They never asked me for a serial number or invoice. I went to the page in the OP to order the service kit where it asked for product model, country of delivery and purchase date. Then a few minutes later I got an e-mail confirmation stating that they would be shipping me a service kit free of charge.

    Their customer service team is human.... Is that a problem? When I contacted them for a replacement AM4 mounting kit for an eSport ONE, they used e-motes in their e-mail responses, and I got a free replacement mounting kit in the mail 2 days later.
     
    Caesar likes this.
  3. Astyanax

    Astyanax Ancient Guru

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    TPU took a look at the service kit here

    Check out the state of the original gasket and coldplate.
     
  4. cucaulay malkin

    cucaulay malkin Ancient Guru

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    ugh, this type of stuff really puts me off buying a clc,
    my d15s is 6yo and it looks brand new when cleaned. fan runs like day one.
     
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  5. Neo Cyrus

    Neo Cyrus Ancient Guru

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    黃仁勳 stole my 4090
    I thought the price was high when I paid $100 CAD ($113 /w tax) years ago, now it just doesn't seem to make sense. Anyway, I'd stick with the AIO because of how chonky video cards now. My D15 and RTX 3080 both block each other from being removed, it's a real pain.
     
  6. Caesar

    Caesar Ancient Guru

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    ANYONE HERE, THE SERVICE KIT ALREADY SHIPPED AND RECEIVED.

    I AM INTERNATIONAL BUYER...AND IT HAS BEEN NEARLY 1 MONTH I DID NOT RECEIVED MY KIT ALTHOUGH FILLED OUT THE FORMS.
     
  7. sykozis

    sykozis Ancient Guru

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    GN actually has a video of the procedure, done on one of their own units.
    I just received my service kit a couple days ago. Haven't bothered to do it yet though.
    It's the size of video cards that's making me re-think using the AIO.... The hoses are long enough that they interfere with putting the side panel on my case since they end up hanging down next to the graphics card. When I had the 6700XT installed, I had to ziptie the hoses to the GPU support bracket to keep them in a location where the side panel could be installed.
     
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  8. Caesar

    Caesar Ancient Guru

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    20220927_171307.jpg Got it today... changed....seems lot of impurities
    20220927_170832.jpg
     
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  9. ViperXtreme

    ViperXtreme Ancient Guru

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    Got mine as well and gunk is there as well

    [​IMG]

    [​IMG]
     
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  10. devastator

    devastator Master Guru

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    i had this aio ordered the rapair kit took so long in end send aio back and got a deepcool aio instead
     

  11. sykozis

    sykozis Ancient Guru

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    I had my repair kit within a few days of placing the order. It's still in the package so far though. I'll get around to doing the job at some point.....or I'll just get lazy and replace it.
     
  12. devastator

    devastator Master Guru

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    i got in the end but was to late as i send the artic aio back
     
  13. ViperXtreme

    ViperXtreme Ancient Guru

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    I got mine exactly 2 weeks, actually pretty fast considering shipment can take forever on where i live
     
  14. Caesar

    Caesar Ancient Guru

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