A few hours ago I went to my local Citibank to make a cash deposit at the ATM for $500. The machine here takes cash deposits without an envelope. When the machine prompted me I inserted 50 $10 bills into the cash slot and waited. After about a minute or so the machine prompted that it had "problems with one or more of the bills" and proceeded to return my money. I could hear the machine clicking and paper crunching but no money ever came out. After about 3 minutes the ATM told me that my session has timed out and I was immediately logged out of my account. There was nothing I could do after that. I called my bank and they simply told me that they would launch an investigation and gave me a temporary $500 credit to my account. Does anyone know much about ATMs? Would a bystander be able to get the money out somehow? There were other people there so I was almost afraid to leave the machine. How long would it take the bank to inspect the machine? And would the cameras there be able to see me insert the money? I'm really worry that I won't get my money back.
Most ATMs have hidden cameras, they will know from facial recognition if you tried to add money to an account and never received it back. Sometimes youre out of luck, one time i deposited 1200$ of all 20s and ATM miscounted a few 20s, bad luck i guess.
With the bank spotting you $500 and investigating, I think you are covered at this point, any losses incurred will be on the bank. As for inserting cash directly into the ATM, I'm a bit leery of it as well. When it's $200 or less, I'll shove it in the ATM but anytime it's a significant amount of cash, I walk it in to a human.
I've had this happen before. The BS I had to go through to get the money credited to my account was unbelievable. And for this very reason, is why I will never deposit cash through an atm again.
I would never cash deposit or cheque deposit at an ATM. Much safer to go to a bank and do it. Cotton-paper money is probably much less safe to do cash deposits than polymer money due to the way it wears etc. I can't help but think when they look into that machine they will find a pile of shredded notes inside. On the plus size, it probably does occur enough for the bank to believe your story which is why you were given temporary credit.
The pretty girls working in the bank don't bite. That's why I always go into the bank to deposit cash.
I always put my cash in the atm. Had 1 time it took 2 $100's on me. Went inside and they took care of it. If the machine did give back your money to someone else, you would not be accountable for it. Sometimes a corner of a bill can get folded over when inserting money and it causes issues.
I never use these and i dont trust machines to count my money i always get an assistant cashier to count my money. I also tell the cashiers that i dont use "your machines when it comes to counting my money" and i would rather wait for your assistance.
I don't like paying money into the ATM, it shouldn't be a problem... But as with all technology, you never know!
Used one once after being shown how to use it by a bank employee I know. Still honestly not going to use it unless I'm in the biggest rush in the world and there's a queue.
Well i guess i wont make the " i just got 500usd from a broken atm" thread out of respect for you firepac. Money well spent thuo thanks!!!!! the bank chicks were wild!!!
Something like that might have happened to me. I deposited a bunch of money, but a month later when I needed the money, my balance was lower than expected. I checked all my transactions and it seemed like some of my money went missing. Of course, I'm only assuming the ATM is at fault, god knows, maybe I dropped some of the money i'm awful at counting or something. Good luck tho OP
