Windows explorer keeps crashing.

Discussion in 'Operating Systems' started by Knuk, Nov 6, 2012.

  1. Knuk

    Knuk Guest

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    So my windows explorer keeps crashing radomly every 3-5min. not sure whats causing it. I have windows 7 64bit.
     
  2. pegasus1

    pegasus1 Ancient Guru

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    Have you changed anything lately, any updates or device changes?
     
  3. gamerk2

    gamerk2 Ancient Guru

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    Either a corrupt OS install, or bad RAM. Not much else could constantly kill explorer like that.

    Lets check the easy one first: Download/run memtest86+ for a few hours to check the RAM for errors.
     
  4. Mufflore

    Mufflore Ancient Guru

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    An unstable CPU overclock can do this as well.
    OP, remove any overclocks (on CPU, motherboard, ram, GPU, VRam, any voltage increases) and see if it still happens.
    Work from there if it is now stable.
     

  5. -Tj-

    -Tj- Ancient Guru

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    Last edited: Nov 7, 2012
  6. Pill Monster

    Pill Monster Banned

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    What's the error? Have a look in Event Log maybe....
     
  7. rickyboy

    rickyboy Guest

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    firefox did that for me randomly, took me days to track it. uninstalled it and it was gone.

    specifically when i had clear history on exit ticked on i think!
     
  8. thatguy91

    thatguy91 Guest

    Do you mean Windows Explorer as in the interface part, or Windows Explorer as in the file manager part?

    Plugins can cause crashes like that, especially in the file manager part. For instance, thumbnail view of video files, a third party video decoder (ffdshow for example) might be used to decode the image for the thumbnail.
     
  9. Knuk

    Knuk Guest

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    ok, so i used hitman pro and malwarebyte to get rid of all harmful stuff. Still is happening. My cpu is oc but its been stable for a year. here is the error log.

    Log Name: Application
    Source: Application Error
    Date: 11/6/2012 5:58:43 PM
    Event ID: 1000
    Task Category: (100)
    Level: Error
    Keywords: Classic
    User: N/A
    Computer: Knuk-PC
    Description:
    Faulting application name: explorer.exe, version: 6.1.7601.17567, time stamp: 0x4d672ee4
    Faulting module name: atiumd64.dll, version: 9.14.10.926, time stamp: 0x5064fc85
    Exception code: 0xc0000005
    Fault offset: 0x000000000019088b
    Faulting process id: 0x1b40
    Faulting application start time: 0x01cdbc82fcbca189
    Faulting application path: C:\Windows\explorer.exe
    Faulting module path: C:\Windows\system32\atiumd64.dll
    Report Id: 4629110d-2876-11e2-ae8c-002683337853
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
    <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-11-07T00:58:43.000000000Z" />
    <EventRecordID>28547</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Knuk-PC</Computer>
    <Security />
    </System>
    <EventData>
    <Data>explorer.exe</Data>
    <Data>6.1.7601.17567</Data>
    <Data>4d672ee4</Data>
    <Data>atiumd64.dll</Data>
    <Data>9.14.10.926</Data>
    <Data>5064fc85</Data>
    <Data>c0000005</Data>
    <Data>000000000019088b</Data>
    <Data>1b40</Data>
    <Data>01cdbc82fcbca189</Data>
    <Data>C:\Windows\explorer.exe</Data>
    <Data>C:\Windows\system32\atiumd64.dll</Data>
    <Data>4629110d-2876-11e2-ae8c-002683337853</Data>
    </EventData>
    </Event>
     
  10. Knuk

    Knuk Guest

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    also it runs stable till i start playing games then after awhile it starts to crash over and over
     

  11. Labyrinth

    Labyrinth Ancient Guru

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    Seems like a driver issue, which version are you using?
    If using the newer ones like beta try rolling back to previous stable drivers

    Or you can try this http://forums.guru3d.com/showpost.php?p=4430619&postcount=189
     
  12. Knuk

    Knuk Guest

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    12.10 currently reverting to older version.
     
  13. MMXMMX

    MMXMMX Master Guru

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    I hafe the same problem is there a solution yet ?

    FAULTING_IP:
    atiumd64+19088b
    000007fe`e89c088b 8988443f0000 mov dword ptr [rax+3F44h],ecx

    EXCEPTION_RECORD: ffffffffffffffff -- (.exr 0xffffffffffffffff)
    ExceptionAddress: 000007fee89c088b (atiumd64+0x000000000019088b)
    ExceptionCode: c0000005 (Access violation)
    ExceptionFlags: 00000000
    NumberParameters: 2
    Parameter[0]: 0000000000000001
    Parameter[1]: 0000000000003f44
    Attempt to write to address 0000000000003f44

    DEFAULT_BUCKET_ID: INVALID_CLASS_PTR_WRITE

    PROCESS_NAME: explorer.exe

    ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory
    at 0x%08lx. The memory could not be %s.

    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced me
    mory at 0x%08lx. The memory could not be %s.

    EXCEPTION_PARAMETER1: 0000000000000001

    EXCEPTION_PARAMETER2: 0000000000003f44

    WRITE_ADDRESS: 0000000000003f44

    FOLLOWUP_IP:
    atiumd64+19088b
    000007fe`e89c088b 8988443f0000 mov dword ptr [rax+3F44h],ecx

    NTGLOBALFLAG: 0

    APPLICATION_VERIFIER_FLAGS: 0

    APP: explorer.exe

    FAULTING_THREAD: 0000000000000f38

    PRIMARY_PROBLEM_CLASS: INVALID_CLASS_PTR_WRITE

    BUGCHECK_STR: APPLICATION_FAULT_INVALID_CLASS_PTR_WRITE_INVALID_ POINTER_WRITE

    LAST_CONTROL_TRANSFER: from 0000000000000000 to 000007fee89c088b

    STACK_TEXT:
    00000000`02f9dc00 00000000`00000000 : 00000000`00000000 00000000`00170016 000007
    fe`ed5d4cf0 00000000`02f9de40 : atiumd64+0x19088b


    STACK_COMMAND: ~5s; .ecxr ; kb

    SYMBOL_STACK_INDEX: 0

    SYMBOL_NAME: atiumd64+19088b

    FOLLOWUP_NAME: MachineOwner

    MODULE_NAME: atiumd64

    IMAGE_NAME: atiumd64.dll

    DEBUG_FLR_IMAGE_TIMESTAMP: 5064fc85

    FAILURE_BUCKET_ID: INVALID_CLASS_PTR_WRITE_c0000005_atiumd64.dll!Unkn own

    BUCKET_ID: X64_APPLICATION_FAULT_INVALID_CLASS_PTR_WRITE_INVA LID_POINTER_WRITE_
    atiumd64+19088b

    WATSON_STAGEONE_URL: http://watson.microsoft.com/StageOne...r_exe/6_1_7601
    _17567/4d672ee4/atiumd64_dll/9_14_10_926/5064fc85/c0000005/0019088b.htm?Retriage
    =1

    rax=0000000000000000 rbx=000000000487f7d0 rcx=0000000000000000
    rdx=0000000002f9dc50 rsi=000007fee89c0870 rdi=0000000002f9dea0
    rip=000007fee89c088b rsp=0000000002f9dc00 rbp=0000000002f9dc20
    r8=0000000000000000 r9=0000000000000000 r10=00000000047cfb40
    r11=0000000000000000 r12=0000000000000100 r13=0000000000000001
    r14=0000000002981780 r15=0000000002981880
    iopl=0 nv up ei pl zr na po nc
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010246
    atiumd64+0x19088b:
    000007fe`e89c088b 8988443f0000 mov dword ptr [rax+3F44h],ecx ds:00000000`
    00003f44=????????
     
  14. scatman839

    scatman839 Ancient Guru

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    Can you get into safe mode?

    I found that when reverting back to older amd drivers (faulty and causing bsod's), it still stored the newer ones, if you can boot into safe mode then open the device manager, open the cards properties and manually select an older working driver.
     
  15. -Tj-

    -Tj- Ancient Guru

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    c000005 usually means memory issue.

    I OC'ed my ram to 1110mhz and any intense game would always crash with this exception code. Ram passes IBT or Linx or Windows memory diagnostic, only games..


    Lower your system ram OC or lose its latency a bit.
     

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