A stuck/dead pixel on my HDTV, should I return it?

I got a Samsung 40" LNT4061F LCD HDTV few days ago. Pictures look amazing at native resolution. However, I noticed there is a dead/stuck pixel clost to the upper left corner of the screen. It is very noticeable when I look at it close up to the TV with a white background. It appears only with certain colored background like white, pink and gray etc... It is not noticeable even up close with blue or green background. What I also noticed is that it doesn't look like it's a full pixel, more like 70% of the pixel. Is there an explanation for this? I bought it online at Best buy, should I get an exchange anyway?

 

You will need to determine whether it is a dead pixel (black) or a bright pixel (normally one colour like green or red). It sounds like it might be missing one of the 3 colours so won't show if one of those 2 colours are being displayed.

I would suggest checking what the warrenty covers. For example it may cover 1 dead pixel or 3 bright pixels. Have a look on the Samsung website for factory warranty's and then see if best buy honer it.

 

I will probably contact Best buy directly because their policy states that I can exchange a product within 30 days of receiving it.

 

I don't know how your being Canadian affects things in regards to taxes/customs but maybe this link could help things. I got my 65" 1080p DLP for over $600 less than Best Buy's price, not even including the savings on the facts of no taxes or delivery charges from this website. I paid $1730 period. I unequivocally vouch for this site. NEVER buy any electronics from those overpriced leeches like Best Buy or Circuit City.

http://www.buydig.com/shop/product.aspx?sku=SAMLNT4061F

Here's what I'm talking about, a little Bioshock.

 

I got the TV for 1299.99 CDN during boxing week sale. It's close to that price you showed. I won't buy anything from Best buy or Circuit City unless it's on sale. Their stuff tend to be overpriced and I know that.

 

I would definitely return it. You must have 30 days to return it for whatever reason. If you pay that much for something, there should be zero defects.

 

Smart man.

 

like ive said on another post.. there is a problem with these models. return it or keep it. i kept it.. and fixed the issue by massaging the pixel and running JScreenFix. hope it helps

 

I agree. Within 30 days, you can return your product (in good condition) for any reason (you can simply say you're unsatisfied), for a refund/exchange.