Hi! Recently I just got a new Alienware M15 R4 - RTX 3080 laptop that I really like. However, I noticed that when I'm gaming, sometimes (not very often) the whole screen will be blinking black. If I check the Windows 10 Reliability Monitor, I can see that NVDisplay.Container.exe crashes with this error: Code: Description Faulting Application Path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\NVDisplay.Container.exe Problem signature Problem Event Name: APPCRASH Application Name: NVDisplay.Container.exe Application Version: 1.28.2851.9944 Application Timestamp: 5edfa063 Fault Module Name: _nvtopps.dll Fault Module Version: 27.21.14.6166 Fault Module Timestamp: 6032c48a Exception Code: c0000005 Exception Offset: 00000000004aa713 OS Version: 10.0.19042.2.0.0.768.101 Locale ID: 3072 Additional Information 1: 73e7 Additional Information 2: 73e7f9d0a287dbca165275616a484de1 Additional Information 3: 8065 Additional Information 4: 8065a4da046110fc32b13c3ff79dbda1 Extra information about the problem Bucket ID: 19714ea2bc01f0c34cc450dafa7a95b7 (2072870629932701111) I arrived to these forums when searching on the _nvtopps.dll file that is the faulting file. I found this thread: https://forums.guru3d.com/threads/n...456-38-download-and-discussion.434248/page-10 I checked the nvtopps.log file and found that when the NVDisplay.container.exe crashes, it initialize with the following message: Code: [13:16:40.715 2021/04/26]INFO: nvtopps initialize... [13:16:40.716 2021/04/26]INFO: Num GPUs: 1 [13:16:40.717 2021/04/26]INFO: NvapiAdapter initialize succeeded [13:16:40.723 2021/04/26]INFO: [NvModel::Model::createStorageObject]INFO: NvTOPPS DB opened as C:\ProgramData\NVIDIA Corporation\nvtopps\nvtopps.db3 [13:16:40.724 2021/04/26]INFO: [NvModel::Model::createStorageObject]INFO: NvTOPPS DB opened as :memory: [13:16:40.729 2021/04/26]INFO: [NvModel::Model::createStorageObject]INFO: NvTOPPS DB opened as C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\nvtopps.db3 [13:16:40.730 2021/04/26]INFO: [NvModel::Model::initialize]INFO: NvTOPPS DB populated from C:\ProgramData\NVIDIA Corporation\nvtopps\nvtopps.db3 [13:16:40.730 2021/04/26]INFO: model initialize succeeded [13:16:40.730 2021/04/26]INFO: INFO! osPortGetNvContainerInstallPath: NvContainer install path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\ [13:16:40.730 2021/04/26]INFO: INFO! osPortGetMessageBusConfigFilePath: MessageBus config path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\messagebus_client.conf [13:16:40.809 2021/04/26]INFO: PmuDataMonitor::initialize: gpu=0000000000000100 [13:16:40.809 2021/04/26]ERROR! Not a desktop system. [13:16:40.809 2021/04/26]ERROR! Failed to initialize a worker [13:16:40.809 2021/04/26]INFO: JpacWorker initialize... [13:16:40.811 2021/04/26]INFO: JPAC config ID 1000 [13:16:40.813 2021/04/26]ERROR! Cannot find NV_PCF_MASTER_WM2_PLATFORM_PARAMS [13:16:40.813 2021/04/26]CRITICAL! System configuration does not support JPAC [13:16:40.813 2021/04/26]INFO: JpacWorker cleaning up. [13:16:40.813 2021/04/26]INFO: JpacWorker uninitialize... [13:16:40.813 2021/04/26]INFO: JpacWorker uninitialize complete. [13:16:40.813 2021/04/26]INFO: DLSteer::DLSteerWorker::initialize [13:16:40.813 2021/04/26]INFO: INFO! osPortGetNvContainerInstallPath: NvContainer install path: C:\Windows\System32\DriverStore\FileRepository\nvdmegpu.inf_amd64_61d8f2253c0544e1\Display.NvContainer\ [13:16:40.847 2021/04/26]INFO: DLSteer::FrequencyController::FrequencyController: FrequencyController enabled [13:16:40.847 2021/04/26]INFO: workerManager initialize succeeded [13:16:40.854 2021/04/26]INFO: IpcDispatcher start 1 [13:16:40.854 2021/04/26]INFO: PmuDataMonitor::start: gpu=0000000000000100 [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::start [13:16:40.869 2021/04/26]INFO: workerManager start 1 [13:16:40.869 2021/04/26]INFO: NVIDIA device has arrived: 0000000000000100 [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::sessionStatusEvent: user session is now active [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::stateChange: resuming DLSteer [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::resume [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::acLineStatusEvent: switched from battery to AC [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::stateChange: resuming DLSteer [13:16:40.869 2021/04/26]INFO: DLSteer::DLSteerWorker::resume [13:16:40.949 2021/04/26]ERROR! TDR detected at system time: 132620972575871213 [13:16:40.952 2021/04/26]INFO: Nvidia::AutoFL::NvAutoFLFile<struct umdFrmDxDataPkt_v1_orig,void>::NvAutoFLFile [13:16:40.952 2021/04/26]INFO: Existing MMF found [13:16:40.952 2021/04/26]INFO: Reader Info [13:16:40.952 2021/04/26]INFO: DataOffset = 8192 [13:16:40.952 2021/04/26]INFO: ElementSize = 40, Offset = 8180 [13:16:40.952 2021/04/26]INFO: Capacity = 12902, Offset = 8184 [13:16:40.952 2021/04/26]INFO: Wridx = 9055, Offset = 8188 [13:16:40.953 2021/04/26]INFO: systemState start 1 Does anyone know what this issue could be caused by? Is it Hardware issues or is it software? Thanks in advance!
I have the exact same issue, on a Lenovo Legion 5 Pro with Ryzen 7 5800H and RTX 3070. Only happens while gaming, once every 30 minutes. My laptop screen and 2 connected monitors (connected with HDMI and USB-C DisplayPort) all blank for 1 second, as if they have been disconnected and reconnected. The issue only seems to happen when my external monitors are connected. Does not happen at all under Linux. Have you found a fix for this yet?
