Do you think this forum needs to be closed?

Maybe you can name one or two people who moderate this forum or at least assist you in moderating. Unfortunately there will always be people who don't read/search before posting (I've done it once too, Mea culpa!).

 

I would defiantly prefer if this forums stayed open it has an archive of threads that are useful .

The sad fact is that on the Internet your skills and hard work will be under appreciated . Idiots will always continue to come on here posting the same threads without reading the extensive manual or looking at the guides / stickies. Is it possible you could recruit some people to deal with the basic questions that will always appear? maybe some of your Beta testers if they want the job.

I just hope that this resource of information and REAL help isn't closed because 70% of the population of the Internet are slow , impatient or ignorant.

 

No, the forum should stay open, I would highly appreciate this. But to be honest: your stile to response to threads is quite rude and unnecessary harsh. If you don't like to answer those threads for the 12836th time just don't do it. I understand that answering those question is boring and people are often to lazy to read. Have the same problem every day on supporting in and out of the house tech. questions. If you don't like it give the work to others who like this job and are competent enough to answer the questions or "filter" them for you. I guess this would be the best way to help yourself and the noobs.

 

The worst you could do is lock comments from all users, so they only receive your faqs and the software updates. With so little to browse (it appeals to illiterate people), they might as well read and help themselves in no time.

However, I'd also like this part of the forum to evade the nuke.

 

Keep the forum open but assign other moderators and don't get so heavily involved with each and every discussion.

I have been on the end of one of your curt responses advising me to search the forum for known issues (Vista 64 Hardware enumeration), which to date I haven't actually managed to find.

What's that meant to me? Well it means I can't run my 8800's in SLI and have the fans working at the speeds I want them, why? because my initial request was for a location to download 2.04 which had been working before I installed 2.05.

What it's also meant to me tho is I do still post on the forums (RT specific as well as other forums on Guru), just because I didn't get the answer I needed doesn't mean that others won't.

Finally I think you need to take a step back, yes we all appreciate the bloody hardwork you put into this great piece of software (I for one wouldn't be without it) but you take some of the stupid questions way too much to heart.

 

There isn't really much I can add to what has already been said here, but I thought I should pipe up anyway.

I think the forum should definitely be kept open. It's a great source of knowledge and information - and the fact that the author of the program himself is present here adds immensely to this greatness.

However, I would have to join ogheeren and SimonD in saying that your responses may be quite a bit too harsh sometimes. Like SimonD, I have been given the answer "RTFM" for a problem I've been trying to figure out for about half a year now through all means I know of - including reading the manual.

I know that you make RivaTuner for free, and it is much appreciated. It's a great tool with endless possibilities. And I understand that being asked certain questions over and over can be annoying - but please remember that people may not be newbies and lacking basic understadning of things just because they only have one or two posts on this forum. It may just mean that they have had no problems so far, and registered an account here to get help with something they have been unable to solve themselves.

So I would suggest that you answer those threads you think are worth answering, and just let the ordinary users on the forum answer the rest. Of course, insults or spam should be dealt with, but it's my humble opinion that any user asking a question in a polite tone (no matter how stupid that question may seem) should get an equally polite answer, like: "This issue is already documented. Please read the manual." Or just no answer at all, which I would also consider perfectly acceptable seeing how pressed you are for time.

So, let the forum stay, and leave the simple support issues to the users, which is how an Internet forum is supposed to work. That's my humble opinion, anyway!

 

I agree with some of the above posters. I've recently received some 'RTFM' replies from you. The funny thing is I 'RTFM', forums, release notes, you name it and still couldn't find information specific to my issue. In fact, I've spent countless hours trying to resolve my issue before and after posting on these forums. Rather than giving me some time to discuss this with the Rivatuner community, my thread was closed. To be honest, I find some of your documentation to be a bit vague and misleading. Some people may think you are talking about something completely different than what they are searching for. I know what your reply would be to this, "If the program is too complicated for you newbies, DON'T use it!" That's all fine and well but I've been using RT for years and don't plan on using a crappy alternative.

I most definitely think these forums should stay up. I just don't think you need to involve yourself so much in moderating them. It seems like you're beating yourself upside the head with the constant spam these forums receive. I've moderated a couple forums in the past and I know how you feel. Being a subject matter expert isn't exactly the most pleasing, but I found that being rude to people (especially when they did their part in trying to find an answer prior to posting) is most definitely uncalled for. After all, forums are meant for discussion.

Take this any way that you want. You've developed a great application but your interfacing with the Rivatuner community in my opinion is not the most pleasant to deal with. My suggestion to you is to appoint several forum moderators, start creating more stickies and take a xanax

 

Don't close the forum because of moron newbies. There ARE newbies, like myself, who actually search the forum and post constructively, as well as acknowledge the hard work you did on Rivatuner. Don't punish us for their ignorance. You should have another moderator in the forum to help you when you're not here, as obviously you have a life outside of software design.

 

No way should it be closed.

I would consider trying to restructure and/or format the stickies in such a manner that the "most" frequently asked "newbie" questions be put into one.

Eg. when you release a new feature in RT there will be without a doubt many questions. Ie shaders. Organize those questions in a stickie dedicated to a "shaders FAQ" stickie. (yes I see that Hilbert did one).

Also in a stickie would be a note on where to find RT's documentation on their own computer. (sad but it's always a repeated answer).

I have ideas and methods that could help aid the forum in minimizing your frustration and I'm sure one of the existing or new mod's would have also.

Take the load off yourself and get some help here. We need you and your brain focusing on the developement and building of RT.

But, if nothing changes that's fine by me too. The software is bigger than my ego.

 

The forum should stay. RT is an incredibly powerful tool and such a forum is an ideal place to share ideas, concerns and problems with other users of the program.

That said, the amount of times I see someone called newbie is rather disappointing. Judging someone a newbie by when they joined the forums or their post count is hardly conclusive. I lurk on many forums, often without having an account or not posting. I can often find an adequate solution through looking through stickies or searching. If that doesnt provide me with a solution that I need (or one that works for me), then I post. If I make 5 posts per year, that doesnt make me a newb, that makes me a rare poster.

 

ignore them they are nothing.

 

In my eyes RT is an engineering tool, it's more than the software alone. To understand it and get the most out of it you have to learn about the internals of the GF/X system -- too much for most people using it. They just want a certain feature to work and w/ the commercial experience the current generation grew up w/ it works that way -- fire a tool up, click a button and there you are. No need for a manual. If it doesn't work, the quickest way to get it working is to ask someone who knows how to operate it..

Keep the forum. But don't try to micromanage it all by yourself. Pick 3 mature co-mods, one from europe and two from the US and let them handle the newbie threads unless you think the newb has a valid point.

 

I agree with much of the above. Do not close the forum, but rather skip the threads you don't want to or need to answer.
Replies like "RTFM, newb" does nothing but cause discouragement and a bad mood for the newbie and, i'm sure, for you too.

Rivatuner is a great program, i've used it for years, and this forum is a good place for finding answers and guides.

 

first of all, search is useless.
have you really tried to search for something specific in a forum? say you result in just 20 threads, each averaging 10 posts...thats alot to read without any guarantee that its specific to your need.

some of us have a life, take me for instance, i have roughly 2 hrs after each long work day at the PC, i'm a member of several forums, so how would someone like me beable to WANT to spend the time it takes to search.

second: not everyone visits forums or certain topics regularly. for instance i havnt posted here in a while so i have no clue whats happened since then as far as versions, changes..etc

your aggrevation unwinder is just part of what it takes to do what you do, theres not any software developer that doesnt deal with **lets call them pc illiterates**i also understand you work hard and want to help others and i know it sucks to repeat yourself and frustrating when someone isnt comprehending what you said.
Are you sure 100% of the problem is these other people your reffering to? mirrors show a picture that answers a thousand questions

with that said it is my opinion that if you can't handle *your job so to speak* then you know where the door is, dont torture yourself and for godsakes dont whine.
close or dont but make a choice, no one can answer it for you

 

sorry, i just feel strongly about this search thing, i'll give you and example, in google you can type Rivatuner causes BSOD
http://www.google.com/search?hl=en&...al&hs=n1n&q=rivatuner+caused+bsod&btnG=Search

do you see all the rubbish that came up on google page after page?
see thats an example of why some people dont always google everything. i dont think some of you guys get that and are probably being hypocrites by saying such things anway right?

i typed that cause i experienced a bsod after i installed rivatuner on my 64bit vista (i know stupid huh) but google didnt save me, posting here didnt save me...uninstalling it did

 

Great App, been using with no issues since the 6x00 series (or maybe before - used coolbits for ages forgot when i swapped )

Never had to ask a question, but it would be a shame to close this forum......

That said not everybody is up to speed on RT, or OC'ing in general, and flaming does nobody any good at all on either side. Likewise everyone should read everything before calling the dev for help (in my job a MS call is £175 an 'incident' = damn right you try everything 1st, and i've never paid for a MS call yet in 5 years...)

Is it possible to make the forum read-only for people under a given post count or something???

 

I believe this forum should stay open, it is a wealth of information for noobies and overclockers as well. Thank you for your hard work Unwinder , let the noobies be noobies , they will find their own way. Keep it open if you can.


chispy.

 

I would definitely like to keep this forum open as it contains a wealth of knowledge. If moderating is taking up too much of your time, maybe more moderators would be willing to help so that you can go back to instilling the latest and greatest features in rivatuner. Or just ignore them.

Closing the forum without access to all the info here would make me a sad panda. Very, very sad panda