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My Painful RMA Begins
Old
  (#1)
Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default My Painful RMA Begins - 02-21-2017, 21:28 | posts: 542

Last night my R9 390 died on me, in the middle of a nice session of Darksiders. And no, I wasn't overclocking, and no, it wasn't due to heat, as temps were just under 60C. (I do monitor while gaming on my G15 Display)

This is when I discovered that Sapphire has no dial-up tech support, only online ticket submissions. So now I am stuck in limbo awaiting someone to either email me with some canned response of "Did you try this first? Did you try switching vBIOS?" and other nonsense. Or perhaps I will get a call back.

Before any of you start, mobo reports no available video card on post, I tried changing firmware to the UEFI BIOS I wasn't using, no I didn't flash from stock, changing PCIE slots did not change anything, and yes I tried different power connects.

I'm now back on a pair of GTX285's until I get this sorted out. Card is only a year old. (BTW, the GTX285 work fine on the power connects I used on the 390, and in the same slot I used)
   
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Old
  (#2)
Noisiv
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Videocard: R9 290 ACIV 1150/1500MHz
Processor: i5-4590
Mainboard: ECS Z97 Machine
Memory: 16GB HyperX 2400MHz
Soundcard: Teac UD-501->JBL LSR308
PSU: Silent Pro M700
Default 02-21-2017, 21:44 | posts: 5,736

RIP...

Only year old means it could have been a real issue, like QC, design itself, or something you unknowingly contributed to. Or it was simply an act of god. You'll never know.

I will always aim for reference, Nvidia or AMD.
(despite a slight letdown with 480 PCI-E draw)

I trust more to core designs and material used by AMD/NV than Sapphire/EVGA/MSI.

GTX 285 is no slouch either.
   
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Undying
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Videocard: R9 280X Vapor-X
Processor: Intel i5 @ 4.8Ghz-1.38v
Mainboard: Gigabyte Z68XP-UD3P
Memory: HyperX 16GB @ 2133Mhz
Soundcard: Realtek onboard
PSU: Tt ToughpowerXT 775W
Default 02-21-2017, 21:46 | posts: 9,667 | Location: Serbia, NS

Didnt you brag once how you are pushing card to its limits? I think you said once how you overclocked Vram to 1700mhz+ and for Hawaii chip thats just super massive (maybe it was someone else tho).

Anyway, sorry to hear that man. So whats are your options? Basically waiting for Sapphire responce then RMA?

Last edited by Undying; 02-21-2017 at 21:54.
   
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  (#4)
Noisiv
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Videocard: R9 290 ACIV 1150/1500MHz
Processor: i5-4590
Mainboard: ECS Z97 Machine
Memory: 16GB HyperX 2400MHz
Soundcard: Teac UD-501->JBL LSR308
PSU: Silent Pro M700
Default 02-21-2017, 21:48 | posts: 5,736

yeah...^^^
like when he said he wasn't overclocking, I thought hmmm... my memory is going bad

which still would not mean oc ing killed it
   
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Fox2232
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Videocard: Fury X - XL2420T(Z)@144Hz
Processor: i5-2500k@4.5GHz NH-D14
Mainboard: MSI Z68A-GD80[g3]
Memory: 4x4GB 1600MHz 9,9,8,20 1T
Soundcard: Essence ST / AKG K-701
PSU: FSP Gold series 750W
Default 02-21-2017, 22:03 | posts: 5,514 | Location: EU, CZ, Brno

Higher clock does not kill chips, not even memory ones. What kills is high voltage and high heat.
   
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Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 02-21-2017, 22:06 | posts: 542

Quote:
Originally Posted by Undying View Post
Didnt you brag once how you are pushing card to its limits? I think you said once how you overclocked Vram to 1700mhz+ and for Hawaii chip thats just super massive (maybe it was someone else tho).

Anyway, sorry to hear that man. So whats are your options? Basically waiting for Sapphire responce then RMA?
I experimented with seeing how far it would go, but it doesn't mean I used it regularly at those speeds. I only OC'd for DA:I as that needed a little extra UMPH to get good steady clocks. Temps were monitored and kept well within reason. So I am leaning towards something marginal went, as my CMOS on the mobo was also wonky and needed to get reset. Maybe it was also due to driving my 3x1 Eyefinity?

At least I can still play some games, so I can survive, but I do miss my DX11 support. (I'm also waiting for someone to say it was ReLive that killed my card)
   
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  (#7)
Noisiv
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Videocard: R9 290 ACIV 1150/1500MHz
Processor: i5-4590
Mainboard: ECS Z97 Machine
Memory: 16GB HyperX 2400MHz
Soundcard: Teac UD-501->JBL LSR308
PSU: Silent Pro M700
Default 02-21-2017, 22:10 | posts: 5,736

Quote:
Originally Posted by Fox2232 View Post
Higher clock does not kill chips, not even memory ones. What kills is high voltage and high heat.
I would not blame OC, and I wouldn't call it blameless either.


If you had 2 control groups, one overclocking, and the other stock..
I have a pretty good hunch which group would have more dead cards a year or two later.
   
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Undying
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Videocard: R9 280X Vapor-X
Processor: Intel i5 @ 4.8Ghz-1.38v
Mainboard: Gigabyte Z68XP-UD3P
Memory: HyperX 16GB @ 2133Mhz
Soundcard: Realtek onboard
PSU: Tt ToughpowerXT 775W
Default 02-21-2017, 22:15 | posts: 9,667 | Location: Serbia, NS

Quote:
Originally Posted by Fox2232 View Post
Higher clock does not kill chips, not even memory ones. What kills is high voltage and high heat.
Voltage and clocks goes together.

He said temps ware in check (core temp) but what about VRMs? Idk if his card have Vrm's monitoring and if he did checking on that. 1700mhz Vram overclock is really pushing it.
   
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Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 02-21-2017, 22:37 | posts: 542

Quote:
Originally Posted by Undying View Post
Voltage and clocks goes together.

He said temps ware in check (core temp) but what about VRMs? Idk if his card have Vrm's monitoring and if he did checking on that. 1700mhz Vram overclock is really pushing it.
VRMs were fine too, nothing over 72C
   
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  (#10)
user1
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Processor: intel xeon e5450 @3.6ghz
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Default 02-21-2017, 23:16 | posts: 404

These things happen, all it takes is one faulty solder joint, especially now since they can't use leaded solder.
Too bad really, hope all goes well.
   
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CalculuS
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Videocard: 6950 Asus DC2U
Processor: I7 920 4.1ghz 1.3v
Mainboard: Asus P6T Deluxe
Memory: 8GB DDR3 1600Mhz/CL8
Soundcard: Xonar DX
PSU: EVGA 500W
Default 02-21-2017, 23:33 | posts: 2,749 | Location: Netherlands

Sapphire online tickets are obnoxious to make, they use this ancient retarded web-page system.

Good luck, I had to wait 2 months to get my broken 7950 rma'd.
   
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  (#12)
korennya
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Videocard: sapphire 390 8gb w/bp
Processor: amd fx-6300 @4.5Ghz
Mainboard: Sabertooth 990FX r2.0
Memory: Gskill 16GB 2400
Soundcard: onboard realtek
PSU: antc 850
Default 02-22-2017, 00:35 | posts: 18

Quote:
Originally Posted by CalculuS View Post
Sapphire online tickets are obnoxious to make, they use this ancient retarded web-page system.

Good luck, I had to wait 2 months to get my broken 7950 rma'd.
oh fantastic. I emailed RMA last week about my 390. Still havent' even gotten anything like a confirmation that they received my request. The online support was plenty fast. The RMA department thought.. they suck so far.
   
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Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 02-22-2017, 02:18 | posts: 542

Got my RMA request form from Athlon Micro who are handling the RMA. Filled it out and sent them my form and receipt. (Bought in Mar 2016, so not even a year old yet) Fortunately MicroCenter gave me 2 receipts, so it's easy to include one w/ packaging. Wish I bought the warranty service, I could have my new 480 already.
   
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Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 02-22-2017, 20:09 | posts: 542

... And now begins my long, mindless wait for a RMA #....
   
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Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 02-25-2017, 00:04 | posts: 542

Yay, RMA authorization finally came in today! Now to pack things up....
   
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Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 03-03-2017, 21:06 | posts: 542

Delivered!

Updated Delivery Day: Wednesday, March 1, 2017
Signed for By: H KWAN // WALNUT, CA 91789 // 10:31 am

No response yet from Athlon Micro, nor do I see an online means of tracking my RMA. :p
   
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  (#17)
mtrai
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Videocard: PowerColor RX 480 Red Dev
Processor: Skylake I5 6600K
Mainboard: ASUS Z170-A
Memory: G.Skill Ripjaw V 2x8 3200
Soundcard:
PSU: evga supernova 1050 gs
Default 03-04-2017, 01:32 | posts: 757 | Location: Panama City Beach, FL, USA

Sending you warm fuzzy thoughts and luck on your RMA.

My last RMA in December was my Powercolor 290 Turboduo and they sent me a brand new RX 480 8 gb Red Devil.
   
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  (#18)
PrMinisterGR
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Videocard: Sapphire 7970 Quadrobake
Processor: Core i7 2600k@4.5GHz
Mainboard: Sapphire Pure Black P67
Memory: Corsair Vengeance 16GB
Soundcard: ASUS Xonar D2X
PSU: EVGA SuperNova 750 G2
Default 03-04-2017, 04:17 | posts: 6,827

Quote:
Originally Posted by Chastity View Post
Last night my R9 390 died on me, in the middle of a nice session of Darksiders. And no, I wasn't overclocking, and no, it wasn't due to heat, as temps were just under 60C. (I do monitor while gaming on my G15 Display)

This is when I discovered that Sapphire has no dial-up tech support, only online ticket submissions. So now I am stuck in limbo awaiting someone to either email me with some canned response of "Did you try this first? Did you try switching vBIOS?" and other nonsense. Or perhaps I will get a call back.

Before any of you start, mobo reports no available video card on post, I tried changing firmware to the UEFI BIOS I wasn't using, no I didn't flash from stock, changing PCIE slots did not change anything, and yes I tried different power connects.

I'm now back on a pair of GTX285's until I get this sorted out. Card is only a year old. (BTW, the GTX285 work fine on the power connects I used on the 390, and in the same slot I used)
Sapphire is a POS about returns. You would expect them to be better, but they aren't. I had to threaten them via email to get the proper Sandy Bridge bios for my motherboard, that they decided to remove from their website a week before I got my motherboard from them.

They didn't even reply to me when I asked them if there was any way to repair my card (with me paying for it), after it crapped out two months after the warranty passed.

There is a reason that the @Sapphire handle in Twitter doesn't exist. It's also funny and tragic that I would still recommend their sh*t.
   
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  (#19)
Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 03-04-2017, 17:48 | posts: 542

I have a sneaky suspicion that Sapphire is AMD, just as BFG Tech was NVIDIA. I also noticed on their BBB profile that they have a lot of complaints, and oddly an A+ Rating. (Companies can buy a guaranteed A+ rating for $25,000 / yr, which allows them to NOT have to satisfy complaints within 60 days like normal BBB member do)
   
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  (#20)
Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 03-05-2017, 01:30 | posts: 542

Quote:
Dear Customer,

This email is to inform you that your RMA replacement is scheduled to ship out next Monday via UPS/FedEx Ground. Once the tracking number is ready, we will send it to you by email.
If you have any question, please feel free to contact us by email at RMA@althonmicro.com .

Best Regards,

RMA Dept.
Althon Micro, Inc.
RMA Email: RMA@althonmicro.com
Tech Support Email: Tech@althonmicro.com
Business Hours: M-F 9:00 am-5:30 pm PST
\o/ finally a reply. Since I see no mention or questions about the replacement I am going to assume it's a refurb'd 390.

Last edited by Chastity; 03-05-2017 at 01:34.
   
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  (#21)
mtrai
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Videocard: PowerColor RX 480 Red Dev
Processor: Skylake I5 6600K
Mainboard: ASUS Z170-A
Memory: G.Skill Ripjaw V 2x8 3200
Soundcard:
PSU: evga supernova 1050 gs
Default 03-05-2017, 12:31 | posts: 757 | Location: Panama City Beach, FL, USA

Quote:
Originally Posted by Chastity View Post
\o/ finally a reply. Since I see no mention or questions about the replacement I am going to assume it's a refurb'd 390.
I can't speak for what Sapphire will do but during the pervious year I had to RMA both my R9 290X and my R9 290 to PowerColor. Even though Powercolor RMA webssite update showed on my R9 290X another R9 290X replacement shipping I received an R9 390 8 gb. For my R9 290 Turboduo it once again showed I was receiving another R9 290 Turboduo but instead received a RX 480 8 GB.

Different company but hoping the best for you and you get what want it is turns out to be in good condition. RMA's can always be a bit stressful.
   
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  (#22)
Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 03-06-2017, 05:27 | posts: 542

Reason I say that is that others were contacted to get confirmation if a change in model was ok. Since I did not get anything like this, I am assuming they had some refurbed 390s on hand. Maybe I'll get a 390X. :shrug:
   
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  (#23)
dudecat64
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Videocard: POWERCOLOR PCS+ R9 380 4G
Processor: Amd Ryzen 7 1700
Mainboard: MSI X370 GAMING PLUS
Memory: 2 X 8GIG DDR4 3200
Soundcard: Onboard
PSU: COOLER MASTER G750M
Default 03-06-2017, 23:29 | posts: 3,690 | Location: nystate

Well considering some sites still have 390's for sale doesn't surprise me. I am hoping my powercolor is a 480 as i don't see alot of 380's for sale and not many from powercolor.
   
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  (#24)
Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 03-07-2017, 03:22 | posts: 542

Dear Customer,

This e-mail is to inform you that your RMA replacement from Althon Micro, Inc. has been shipped 03/06/2017.

The tracking number of your package is (some long ass number). You may check the status of your shipment by clicking on the following: http://www.ups.com/tracking/tracking.html.

If you have any question, please feel free to email us back.

Thank you very much for your patience,

Regards,

RMA Dept.
Althon Micro, Inc.
   
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  (#25)
Chastity
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Videocard: Sapphire Nitro 390 BP
Processor: Intel i7 950@4GHz
Mainboard: Rampage III Black X58
Memory: 6GB Dominators 1600
Soundcard: X-Fi USB HD
PSU: CM Silent Gold 1200
Default 03-10-2017, 17:47 | posts: 542

AARRGGHH!!

Shipping via USPS Ground to CA takes 2 days.

Shipping from CA via UPS Ground takes 6 days, and I hit the Weekend 2-day delay. Suck!
   
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