Windows Media Player crashing on Windows 10 Pro

Discussion in 'General Software and Applications' started by Darren Hodgson, Jun 25, 2016.

  1. Darren Hodgson

    Darren Hodgson Ancient Guru

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    OK, I rarely use Windows Media Player (v12.0.10011.16384) these days except if I need to re-enable media streaming but just recently it has started crashing around 30 seconds after opening it. This usually occurs while it is updating the media library (by the message that appears in the bottom-right of the window).

    I have used Program and Features to remove Windows Media Player, reboot then re-enable it but it still crashes. Weirdly, I managed to get it to stay open for a few minutes by clicking on Help > About Windows Media Player (likely because this causes the media updating to halt).

    This is the error:

    Faulting application name: wmplayer.exe, version: 12.0.10586.0, time stamp: 0x5632d75d
    Faulting module name: ntdll.dll, version: 10.0.10586.306, time stamp: 0x571afb7f
    Exception code: 0xc0000374
    Fault offset: 0x000dc7c9
    Faulting process ID: 0x760
    Faulting application start time: 0x01d1cef90f8bf0ff
    Faulting application path: C:\Program Files (x86)\Windows Media Player\wmplayer.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report ID: e44d2893-35a9-4578-b3d9-00e8ab81260d
    Faulting package full name:
    Faulting package-relative application ID:


    Does anyone else have this problem or know how to fix it?
     
  2. Watcher

    Watcher Ancient Guru

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  3. -Tj-

    -Tj- Ancient Guru

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    ntdll is usually windows kernel fault, or even bad OC.. I remember you mentioned you have 4.2Ghz OC?

    Try this

    I also think you need to repair WMI, reregister/repair windows components and probably rebuild windows update (with win10manager its very easy).


    Sfc scan or image dism won't cure those errors.





    Wow thanks, Great find! :) :)

    I was really missing it and the way they replaced it with that win10 DVD player which in end got bugged by me with one win10 update and I then lost its WMC license..


    EDIT:
    Just installed it and it works great in current win10 1151 10586.420.

    Thanks again!
     
    Last edited: Jun 26, 2016
  4. Darren Hodgson

    Darren Hodgson Ancient Guru

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    @ Watcher - Windows Media Player not Windows Media Center! ;)

    @ -Tj- - Thanks but I fixed it by deleting the WMP database and other files in the hidden AppData/Local/Microsoft/Windows/Media Player folder and letting WMP rebuild my media libraries. Seems to be working OK now.

    P.S. I have a perfectly stable 4.0 GHz overclock using an adaptive voltage of 1.2 V.
     

  5. mbk1969

    mbk1969 Ancient Guru

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    I prefer players capable to utilize WASAPI for audio output. Like potplayer, mpc...
     
  6. -Tj-

    -Tj- Ancient Guru

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    Ah ok, good you fixed it.. Also sorry if I questioned your OC :D, was just making sure its not that.


    btw that's quite high for just 4ghz.
    You sure you need that much? Ok mine seems to be a bit better binned chip, but I need just 1.17v for 4.5Ghz.
     
  7. Darren Hodgson

    Darren Hodgson Ancient Guru

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    Yeah, looks like have a crappy i7-4770K unfortunately. I tried 4.2 GHz with a voltage of 1.2 V and, while I can boot into Windows OK, it eventually blue screens. Alas, I am not knowledgable enough to know what else to tweak to get it stable but 1.2 V seems to 100% stable so far even when my CPU has been stressed near 100% for over an hour, for example when Acronis True Image is doing its monthly backup of my C: drive. Temperates are fine too, never exceeding 60 C even during said backup. During gaming they seldom go over 50 C.
     
  8. venhyor

    venhyor Guest

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    reinstal through Windows features mby help
     

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