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Warranty Claims with EVGA: Anything I Need to Know?
Old
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Goose
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Unhappy Warranty Claims with EVGA: Anything I Need to Know? - 07-14-2014, 00:34 | posts: 83 | Location: That flatop, up the well

So my GTX 680 SC seems to have crippled itself: The BIOS splash page always comes up with corruption on it, and where the four lights in Win7 should hand off to a log-on screen, the monitor goes to sleep, and if I give it some more time, the mobo will beep at me.

It'll come up in Safe Mode, and once I run DDU, it will come up without a driver, but if I then install 337.88 and reboot?

I didn't overclock the card any more then the factory numbers, but the CPU and MoBo had been leaned upon: I'd get two diffrent flavors of artifacts in MW: O if I didn't boost the QPI-pll/ IOH-core twins up to 1.220 each.

My system is now running as expected with the old GTX580 in it, and no OC, and I have no way to put the GTX680 into anything else for testing.

So the question becomes what can I expect out'a EVGA?
   
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Old
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southamptonfc
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Default 07-14-2014, 09:32 | posts: 895 | Location: UK

Quote:
Originally Posted by Goose View Post
So the question becomes what can I expect out'a EVGA?
Another 680 or a 770 I should think. Everyone always talks about how good their RMA service is.
   
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PhazeDelta1
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Default 07-14-2014, 09:55 | posts: 13,439 | Location: USA

Contact EVGA and start an RMA. If they can't fix it, they'll send you another 680 or 770. Their customer service is really great.
   
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clawhamer
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Videocard: EVGA 780 Classy 1228MHz
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Default 07-14-2014, 11:44 | posts: 2,289 | Location: canada

This is where EVGA excels, so take advantage of it. As Delta pointed out, you'll get the same or similar performing card.
   
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PurSpyk!!
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Default 07-14-2014, 14:18 | posts: 344 | Location: Cape Town, South Africa

I recently had to RMA a GTX470, and got a GTX570 in return. A previous RMA of a different GTX470 was replaced with the same card, so its not guranteeded that you will get a newer version.
   
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HAZ-MAN
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Default 07-14-2014, 14:29 | posts: 67 | Location: united states west coast

EVGA is as stated very good with thier warranty, I had to rma once and had no problem getting a response and the issue fixed.
   
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Fender178
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Default 07-14-2014, 14:40 | posts: 1,486 | Location: Pennsylvania

One of our Guru3d members ricardonuno1980 successfully RMAed his GTX 480 and got a 670 in return from EVGA. Look at Post #30 on the link I provided.

http://forums.guru3d.com/showthread.php?t=383694&page=2
   
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Goose
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Thumbs up 07-14-2014, 22:51 | posts: 83 | Location: That flatop, up the well

Heh: Thanks for the replies

So, the former GTX 680 SC Signature+ w/Backplate is now with UPS, as I started the process late last night; The biggest hold up was me eating and sleeping around checking my e-mail.

Everything I saw in their site suggested I could be deemed void if someone wasn't having a perfect day, so I asked here. Seems I didn't have to worry about a thing

I typed in a preference for cross-flow cooling: Think they will honor that?
   
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jbmcmillan
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Default 07-14-2014, 23:16 | posts: 1,247 | Location: Langley,B.C. Canada

I don't think they consider that request a priority just a comparable replacement.
   
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---TK---
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Default 07-14-2014, 23:37 | posts: 18,515 | Location: New Jersey, USA

I wouldnt worry about an evga card rma, they will take care of you. thats why I try to buy evga cards for the warranty.
   
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dcx_badass
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Default 07-14-2014, 23:55 | posts: 9,861 | Location: Yorkshire [UK]

EVGA were a complete and utter waste of time when I contacted them, really really unhelpful.
   
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clawhamer
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Videocard: EVGA 780 Classy 1228MHz
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Default 07-15-2014, 00:03 | posts: 2,289 | Location: canada

Unfortunately, like any company, they have those human beings working there. So you may get a stupid one or one having a bad day.
   
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scoter man1
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Default 07-15-2014, 01:25 | posts: 4,267 | Location: MI, USA

Yeah, fortunately the 4 times I RMA'ed my 750i SLi FTW they were pretty good about it. They do give you the run around for a bit, which sucks but if you burn them a bit they'll start it up quick. I was dealing with a problem for like 2 weeks (mobo wouldn't boot) until they finally broke down and gave me a RMA. The only thing that really ground my gears was the time I wanted to 90 day step up my gtx 460 to a 560ti, and they somehow snuck a version on newegg that didn't allow 90 day step ups. (I was beyond pissed)
   
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  (#14)
theimported1
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Videocard: GTX 780 Classified HC SLI
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Default 07-15-2014, 03:02 | posts: 493 | Location: NE USA

I had to RMA my X58 FTW.

It had a dead RAM slot.

Spent about 30 minutes on the phone with tech support, had a new board shipped out while I still held onto the other board.
Installed the new, and sent the old back.

I have been purchasing EVGA whenever it has made sense for me to do so ever since.
It was just an easy hassle free experience for me.

Their forums are a top notch community as well.
   
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Vxheous
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Default 07-15-2014, 04:58 | posts: 1,269 | Location: Calgary, Alberta, Canada

I RMA'ed a dead GTX 295 with EVGA back in 2012, and they gave me a GTX 570 SC in return. Top notch warranty service, they even paid for shipping both ways.
   
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mahanddeem
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Default 07-15-2014, 05:13 | posts: 104 | Location: USA

Do they send new (really new) products or refurbished ?
A question for those who actually experienced their RMA process.
   
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tsunami231
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Videocard: EVGA 660gtx sig2
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Default 07-15-2014, 06:05 | posts: 3,409 | Location: USA

Quote:
Originally Posted by Goose View Post
So my GTX 680 SC seems to have crippled itself: The BIOS splash page always comes up with corruption on it, and where the four lights in Win7 should hand off to a log-on screen, the monitor goes to sleep, and if I give it some more time, the mobo will beep at me.

It'll come up in Safe Mode, and once I run DDU, it will come up without a driver, but if I then install 337.88 and reboot?

I didn't overclock the card any more then the factory numbers, but the CPU and MoBo had been leaned upon: I'd get two diffrent flavors of artifacts in MW: O if I didn't boost the QPI-pll/ IOH-core twins up to 1.220 each.

My system is now running as expected with the old GTX580 in it, and no OC, and I have no way to put the GTX680 into anything else for testing.

So the question becomes what can I expect out'a EVGA?
If it is under warranty then RMA it plain and simple, they will fix it for you or give you a newer equivalent or if lucky a better card.

Few years back I RMA my 9800gt that had LIFETIME warranty I got back a 450gts that carries the 9800gt same lifetime warranty to boot and none of the 450gtx carry a lifetime warranty that i am aware of if you bought them. seeing the done away with the lifetime warranty.

Basically if that 450gts they gave me threw rma I can have it replaced if it ever fails, do to if following warranty of the original 9800gt which was lifetime. They might done away with lifetime warranty but they honor it if you still have one those card have proof and it dies.

Best warranty service for any card brands i ever had, it why i still only buy evga for gpu

Last edited by tsunami231; 07-15-2014 at 06:14.
   
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Straykatt
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Videocard: eVGA 660 SC SLI 1150/6000
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Default 07-15-2014, 06:14 | posts: 1,185 | Location: Orange County, CA

eVGA all the way!
   
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PurSpyk!!
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Default 07-15-2014, 08:11 | posts: 344 | Location: Cape Town, South Africa

I think the cards were all refurbished, althought the GTX 570 I got, seemed to be new, it had all the protective stickers on the card.
   
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Vxheous
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Videocard: EVGA GTX 770 SC ACX 2GB
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Default 07-15-2014, 09:22 | posts: 1,269 | Location: Calgary, Alberta, Canada

mine was new i'm pretty sure, but the RMA policy does say that they could send you a refurb as replacement
   
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Anarion
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Default 07-15-2014, 12:48 | posts: 10,890 | Location: Finland

Last year I RMA'd broken GTX 570 and got GTX 660 Ti back from them.
   
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zig11727
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Videocard: EVGA 980 SC
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Default 07-15-2014, 14:30 | posts: 13 | Location: Coram, New York

Evga Warranty service is great. I would like to state this is the only company I can spoke to someone in less than 2 minutes.
   
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  (#23)
Goose
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Lightbulb 07-15-2014, 15:53 | posts: 83 | Location: That flatop, up the well

Quote:
Originally Posted by jbmcmillan View Post
I don't think they consider that request a priority just a comparable replacement.
You are probably right, but one can hope.
Quote:
Originally Posted by PurSpyk!! View Post
I think the cards were all refurbished, althought the GTX 570 I got, seemed to be new, it had all the protective stickers on the card.
The site says it will be a refurb, but the "at lest as good" part seems likely to force them to grab a new card for something like "SC Signature+ w/Backplate"
   
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SplashDown
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Default 07-15-2014, 17:36 | posts: 245 | Location: Michigan

Ditto to all .... I've only bought EVGA cards since I started building pc's .. would never buy anything else. Thing is I've never had 1 die, and yes I OC from time to time, depends on game ect, I just don't leave it OC'd 24/7.
   
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  (#25)
Dorlor
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Videocard: 2x evga 780 ti sc acx
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Default 07-15-2014, 17:39 | posts: 618 | Location: Denmark

Ive just contacted evga regarding my 780 ti sc acx with defective fans... i honestly hope that they just fix those god damn fans, and send the Card back to me, cause i dont want some crap clocking refurbished Card.

The issue with the fans is strange though... at 67% fanspeed and 0% gpu load, there isnt any issues... at 67% fanspeed and 100% gpu load, the fans become squeeky and rattling - but lowering the fanspeed to 50% removes the noise, as does increasing the speed to 80%.

Anyone got any idea what could be causing it? And just as a note, its only one of the Cards that has the issue - the other one is working perfectly.
   
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