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Scumbag Samsung
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PhazeDelta1
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Default Scumbag Samsung - 01-08-2014, 02:45 | posts: 13,796 | Location: USA

I pretty much have a $600 paperweight. I was informed today that Samsung wont replace my phone due to a factory defect because I tripped the Knox counter when I flashed a custom kernel. I haven't even had it for a week. So now every time I need to charge my battery, I have to take it out and put it in one of those spare battery chargers.
   
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eclap
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Default 01-08-2014, 03:03 | posts: 26,817 | Location: Hampshire, UK

Hmmm... can you not rma with the retailer?
   
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dcx_badass
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Default 01-08-2014, 03:07 | posts: 9,890 | Location: Yorkshire [UK]

Return it to the store instead?
   
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Default 01-08-2014, 03:09 | posts: 16,792 | Location: US East Coast

If Samsung has already ruled the warranty void, the retailer/carrier has no obligation to replace the phone.


   
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PhazeDelta1
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Default 01-08-2014, 03:14 | posts: 13,796 | Location: USA

Quote:
Originally Posted by eclap View Post
Hmmm... can you not rma with the retailer?
No. I had to take it to a Samsung Service center. They guy here said it can be fixed. So I just told him to do it.
   
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eclap
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Default 01-08-2014, 03:22 | posts: 26,817 | Location: Hampshire, UK

Hope you get it all fixed. Taking the battery out every time you want to charge it would be annoying.
   
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dcx_badass
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Default 01-08-2014, 03:40 | posts: 9,890 | Location: Yorkshire [UK]

Quote:
Originally Posted by sykozis View Post
If Samsung has already ruled the warranty void, the retailer/carrier has no obligation to replace the phone.
Warranty is with the retailer for the first year in the UK at least, and most will swap it or refund there and then. I've never ever seen them give the manufacturer a quick call to check. Besides you don't need to contract the manufacturer and some random employee in a general store won't know about flash counters and knox triggers.

Besides not relevant here as rooting etc doesn't void warranties.
   
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PhazeDelta1
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Default 01-08-2014, 03:45 | posts: 13,796 | Location: USA

Phone is fixed. $13 to replace the Charging Port Flex Cable Ribbon. $55 for labor.
   
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PhazeDelta1
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Default 01-08-2014, 03:54 | posts: 13,796 | Location: USA

Quote:
Originally Posted by dcx_badass View Post
Warranty is with the retailer for the first year in the UK at least, and most will swap it or refund there and then. I've never ever seen them give the manufacturer a quick call to check. Besides you don't need to contract the manufacturer and some random employee in a general store won't know about flash counters and knox triggers.

Besides not relevant here as rooting etc doesn't void warranties.
Well the guy at the Verizon Store definitely knew about the Knox trigger, because that was the first thing he checked. I tried playing dumb, but he wasn't having any of it lol. He's the one who told me the warranty was void by Samsung and there was nothing Verizon could do about it. I was then referred to a repair shop up the street who so happens to be an authorized Samsung repair shop. So I lucked out. I really didn't want to shell out another $600 on a phone. Unfortunately, since I never renewed my contract and the only way I can keep my unlimited data plan is by paying full price for a phone.

Last edited by PhazeDelta1; 01-08-2014 at 03:58.
   
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sykozis
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Default 01-08-2014, 05:10 | posts: 16,792 | Location: US East Coast

Quote:
Originally Posted by dcx_badass View Post
Warranty is with the retailer for the first year in the UK at least, and most will swap it or refund there and then. I've never ever seen them give the manufacturer a quick call to check. Besides you don't need to contract the manufacturer and some random employee in a general store won't know about flash counters and knox triggers.

Besides not relevant here as rooting etc doesn't void warranties.
And none of that is relevent in this case if the OP's listed location is correct. In the US, the warranty is the sole responsibility of the manufacturer and any 3rd party contracted by that manufacturer to administer said warranty.


   
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vbetts
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Default 01-09-2014, 03:12 | posts: 10,529 | Location: Toledo Ohio

Quote:
Originally Posted by dcx_badass View Post
Warranty is with the retailer for the first year in the UK at least, and most will swap it or refund there and then. I've never ever seen them give the manufacturer a quick call to check. Besides you don't need to contract the manufacturer and some random employee in a general store won't know about flash counters and knox triggers.

Besides not relevant here as rooting etc doesn't void warranties.
Problem is in the US it is now illegal again to do it. Also, if the company has terms you must follow to receive support, then if you don't follow them then they will deny you. Samsung is very particular with this all around the world.
   
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Default 01-09-2014, 03:29 | posts: 2,269 | Location: Hong Kong

Quote:
Originally Posted by vbetts View Post
Problem is in the US it is now illegal again to do it. Also, if the company has terms you must follow to receive support, then if you don't follow them then they will deny you. Samsung is very particular with this all around the world.
Yes, you wont get your warranty with Samsung if you don't have the purchase receipt with you.


   
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sykozis
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Default 01-09-2014, 05:25 | posts: 16,792 | Location: US East Coast

Quote:
Originally Posted by vbetts View Post
Problem is in the US it is now illegal again to do it. Also, if the company has terms you must follow to receive support, then if you don't follow them then they will deny you. Samsung is very particular with this all around the world.
Rooting is legal. Carrier unlocking isn't. They're completely different things.


   
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Mark121
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Default 01-09-2014, 09:10 | posts: 104 | Location: CA,Lake Forest

I dont think flashing a custom kernel would cause the phone from charging.
I think the micro usb port got damaged from abuse or strain when the usb cable is plugged and bent to the sides

as he was able to fix it by replacing a usb board/flex cable.

I would recommend you look for a wireless charging for your Note3
they sell the kit on Ebay

I have the Nexus 5 with nexus wireless charging pad and, I have not had to plug my phone to charge bought two for home and work.

This way the usb port wont get damaged from plugging and unplugging.
   
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Speed Weed
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Default 01-09-2014, 17:44 | posts: 1,052 | Location: Somewhere in Scotland

Thanks for the warning!
Guess my Note 3 is just gonna have to stay loaded with all the bloatware that Samsung can throw at it, if that's their attitude.
   
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Default 04-09-2014, 18:20 | posts: 12

If you have no other way but to get it repaired though someone other than Samsung,
any recommendations??
Old friend of mine mentioned using SamFix, doubt they are anything to do with Samsung but he seamed to be pleased with the result.
Ive heard of local repairers doing it, but they seamed dodgy as hell
   
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Default 04-09-2014, 19:27 | posts: 4,993 | Location: Washington DC

Quote:
Originally Posted by PhazeDelta1 View Post
Well the guy at the Verizon Store definitely knew about the Knox trigger, because that was the first thing he checked. I tried playing dumb, but he wasn't having any of it lol. He's the one who told me the warranty was void by Samsung and there was nothing Verizon could do about it. I was then referred to a repair shop up the street who so happens to be an authorized Samsung repair shop. So I lucked out. I really didn't want to shell out another $600 on a phone. Unfortunately, since I never renewed my contract and the only way I can keep my unlimited data plan is by paying full price for a phone.
Doesn't that unlimited data only cover 3G? That's the reason I dumped Verizon for Sprint. They told me I could keep unlimited 3G but if I wanted a 4G plan I would have to sign a new contract.
   
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Glidefan
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Default 04-09-2014, 19:43 | posts: 11,962 | Location: Solar System, Earth, Med, Cyprus

Well, messing with the ROM does void warranty.
I was lucky with my Transformer 300 tablet though. Asus did warn that if you mess with the bootloader or the machine itself, it voids warranty.

So of course i messed with it as much as possible in every way possible, voided the warranty in any way possible. And after a year, what do you know, the board is toast.
Sent it to the service located in a different country with a letter explaining why i needed it back asap with a couple of sweets in the box telling them that i didn't care about the cost.

Got it back 5 days later fixed for free... Seriously, those sweets worked.
   
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Default 04-09-2014, 21:17 | posts: 66

Quote:
Originally Posted by Glidefan View Post
Asus did warn that if you mess with the bootloader or the machine itself, it voids warranty.

So of course i messed with it as much as possible in every way possible, voided the warranty in any way possible.

I'm terrible for this!, but to be fair I don't break stuff lol
   
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PhazeDelta1
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Default 04-09-2014, 22:51 | posts: 13,796 | Location: USA

Quote:
Originally Posted by nhlkoho View Post
Doesn't that unlimited data only cover 3G? That's the reason I dumped Verizon for Sprint. They told me I could keep unlimited 3G but if I wanted a 4G plan I would have to sign a new contract.
The unlimited data includes 4G.
   
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Default 04-11-2014, 04:17 | posts: 3,464 | Location: Collierville, Tennessee

Quote:
Originally Posted by nhlkoho View Post
Doesn't that unlimited data only cover 3G? That's the reason I dumped Verizon for Sprint. They told me I could keep unlimited 3G but if I wanted a 4G plan I would have to sign a new contract.
As far as Verizon is concerned, data is data. Doesn't matter if it is 3G or 4G. Unlimited or otherwise.
   
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nhlkoho
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Default 04-11-2014, 16:27 | posts: 4,993 | Location: Washington DC

Quote:
Originally Posted by dshramek View Post
As far as Verizon is concerned, data is data. Doesn't matter if it is 3G or 4G. Unlimited or otherwise.
That's not what they told me. Salesman that don't know what the hell they are talking about is just another reason to leave
   
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PhazeDelta1
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Default 04-11-2014, 22:50 | posts: 13,796 | Location: USA

Quote:
Originally Posted by nhlkoho View Post
That's not what they told me. Salesman that don't know what the hell they are talking about is just another reason to leave
Don't let one uninformed sales associate ruin your experience. If need be take your issue up with their manager and if that doesn't work, go over their head and file a complaint with the Corporate office. I have been with them since 2001 and have never really had any issues so to speak.
   
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tsunami231
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Default 04-12-2014, 00:53 | posts: 3,630 | Location: USA

Quote:
Originally Posted by PhazeDelta1 View Post
I pretty much have a $600 paperweight. I was informed today that Samsung wont replace my phone due to a factory defect because I tripped the Knox counter when I flashed a custom kernel. I haven't even had it for a week. So now every time I need to charge my battery, I have to take it out and put it in one of those spare battery chargers.
you voided the warranty that not there fault. if you didn't do what you did that void the warranty in the first place they would replace it.

sony/ms wont honor the warranty if there consoles have "custom" software on them either why would you think samsung would

Last edited by tsunami231; 04-12-2014 at 00:57.
   
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nick0323
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Default 04-12-2014, 19:37 | posts: 570 | Location: Old England

Lol, it's almost like buying a new car and having it re-mapped to gain an extra 30bhp. Then when the turbo blows up or the engine fails you try to get it fixed under warranty from the car manufacturer and they tell you no because you modified the ECU.

Why the need to root a new phone? If your don't want Samesung software on your Samesung phone then buy a phone which comes with stock Android software. HTC do them, surprising Samsung don't...
   
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