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Issue installing drivers > 13.6 Beta2
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  (#1)
Prasad007
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Videocard: AMD Radeon HD 7970M 2GB
Processor: Intel® Core™ i7-3820QM
Mainboard: Dell Alienware M17x R4
Memory: 16GB DDR3 1600MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default Issue installing drivers > 13.6 Beta2 - 09-19-2013, 11:02 | posts: 97 | Location: Bangalore, India

The Catalyst 13.6 Beta 2 is the last real working driver on my machine. Anything newer that I tried including 13.8 Beta2, 13.10 Beta and even the 13.9 WHQL fails to install. During installation, I get a black screen when it reached Display Driver install and the black screen just flickers indefinitely (no display until system restore). I have an Alienware M17x R4 w/ AMD 7970M on Windows 8 Pro x64. Please help!

Last edited by Prasad007; 09-19-2013 at 11:20.
   
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CoMa666
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Videocard: HD7970 Dual-x Boost
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Default 09-19-2013, 11:25 | posts: 381 | Location: Italy-Bari

try diver fusion, it's great.
   
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Prasad007
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Videocard: AMD Radeon HD 7970M 2GB
Processor: Intel® Core™ i7-3820QM
Mainboard: Dell Alienware M17x R4
Memory: 16GB DDR3 1600MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default 09-19-2013, 11:28 | posts: 97 | Location: Bangalore, India

Quote:
Originally Posted by CoMa666 View Post
try diver fusion, it's great.
I have no issues uninstalling drivers. It's just that any driver after 13.6 Beta2 just WON'T work! I've tried it on a fresh Windows install too..
   
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Prasad007
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Videocard: AMD Radeon HD 7970M 2GB
Processor: Intel® Core™ i7-3820QM
Mainboard: Dell Alienware M17x R4
Memory: 16GB DDR3 1600MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default 09-19-2013, 13:05 | posts: 97 | Location: Bangalore, India

Update: OK So apparently 13.9 WHQL works with Enduro OFF. Why can't I get it to install with Enduro ON, since if I install it when it's off, I have driver issues again when I turn it back on!
   
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Stuck in the same mess!!!!!!!
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Insomnia
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Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Angry Stuck in the same mess!!!!!!! - 09-26-2013, 13:47 | posts: 11 | Location: Lahore, Pakistan

I am having exactly the same problem and am extremely frustrated and exasperated. After trying multiple methods and restoring windows numerous times daily after each attempt to get rid of the permanently flickering black screen I eventually ended up corrupting my restore points and now am left with what seems like a completely broken operating system, or at the least video drivers. I have even reported the problem twice to AMD, but with no luck/response. Please help somebody!!!!!!!! Can't install any update since the 13.6 beta 2, and this is driving me absolutely crazy. I don't know how much damage I have already done, or will end up doing in case I don't find a solution soon, to my m17xR4 by restarting and restoring it every minute in attempts to solve the issue.
   
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Prasad007
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Videocard: AMD Radeon HD 7970M 2GB
Processor: Intel® Core™ i7-3820QM
Mainboard: Dell Alienware M17x R4
Memory: 16GB DDR3 1600MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default 09-26-2013, 15:56 | posts: 97 | Location: Bangalore, India

Quote:
Originally Posted by Insomnia View Post
I am having exactly the same problem and am extremely frustrated and exasperated. After trying multiple methods and restoring windows numerous times daily after each attempt to get rid of the permanently flickering black screen I eventually ended up corrupting my restore points and now am left with what seems like a completely broken operating system, or at the least video drivers. I have even reported the problem twice to AMD, but with no luck/response. Please help somebody!!!!!!!! Can't install any update since the 13.6 beta 2, and this is driving me absolutely crazy. I don't know how much damage I have already done, or will end up doing in case I don't find a solution soon, to my m17xR4 by restarting and restoring it every minute in attempts to solve the issue.
I'm able to install the driver with Enduro OFF FWIW, but never when it's on.. Maybe try contacting Dell to see if you turn up with better luck?
   
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How to contact Dell?
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Insomnia
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Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default How to contact Dell? - 09-26-2013, 18:32 | posts: 11 | Location: Lahore, Pakistan

What do you suggest, should I email them? And at what region? I got it from the US but live in Pakistan. Now my windows are completely broken, there is an "RTSS not working" and "bootstrapper" error at start up, even the dell online diagnostic tool fails to complete its check up giving a message that "dell diagnostic tried to start a program but failed"...I'm surprised how it's only the two of us confronting this problem, or at least so it appears given that I wasn't able to find anything on the net pertaining to this issue except the thread posted by you.
   
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BenYeeHua
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Default 09-26-2013, 20:01 | posts: 1,511

RTSS not working...
Try uninstall MSI Afterburner first, and RTSS(RivaTuner Statistics Server).
   
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Prasad007
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Videocard: AMD Radeon HD 7970M 2GB
Processor: Intel® Core™ i7-3820QM
Mainboard: Dell Alienware M17x R4
Memory: 16GB DDR3 1600MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default 09-26-2013, 21:40 | posts: 97 | Location: Bangalore, India

Quote:
Originally Posted by Insomnia View Post
What do you suggest, should I email them? And at what region? I got it from the US but live in Pakistan. Now my windows are completely broken, there is an "RTSS not working" and "bootstrapper" error at start up, even the dell online diagnostic tool fails to complete its check up giving a message that "dell diagnostic tried to start a program but failed"...I'm surprised how it's only the two of us confronting this problem, or at least so it appears given that I wasn't able to find anything on the net pertaining to this issue except the thread posted by you.
Agreed. I couldn't find any related information either. I'm thinking the issue might be specific to this laptop model, which means Dell is responsible for an answer. I'll email them myself. PM me if you're willing to investigate further..
   
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Yes lets contact Dell!
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Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default Yes lets contact Dell! - 09-27-2013, 05:50 | posts: 11 | Location: Lahore, Pakistan

But Alienware M17xR4 is a popular gaming machine with users posting on issues everywhere on the net, except this particular one, which nobody else seems to be facing except us. And yes, I'm most definitely interested in getting this issue resolved a the earliest so lets contact them. We didn't pay upwards of $2500 for nothing! What do you mean by PM?
   
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AMD Catalyst Mobility 13.8b2 PX and Enduro Fix (Integrated graphics optimization)
Old
  (#11)
Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default AMD Catalyst Mobility 13.8b2 PX and Enduro Fix (Integrated graphics optimization) - 09-27-2013, 11:10 | posts: 11 | Location: Lahore, Pakistan

Hey, have you tried the solution provided on the following thread:

AMD Catalyst Mobility 13.8b2 PX and Enduro Fix (Integrated graphics optimization)
The link is as follows:
http://forums.guru3d.com/showthread.php?t=380915

It seems to be an answer to a similar problem as ours and also appears to be working. What say you? Should we give it a try?
   
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Prasad007
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Videocard: AMD Radeon HD 7970M 2GB
Processor: Intel® Core™ i7-3820QM
Mainboard: Dell Alienware M17x R4
Memory: 16GB DDR3 1600MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default 09-27-2013, 12:02 | posts: 97 | Location: Bangalore, India

Quote:
Originally Posted by Insomnia View Post
Hey, have you tried the solution provided on the following thread:

AMD Catalyst Mobility 13.8b2 PX and Enduro Fix (Integrated graphics optimization)
The link is as follows:
http://forums.guru3d.com/showthread.php?t=380915

It seems to be an answer to a similar problem as ours and also appears to be working. What say you? Should we give it a try?
I've emailed Dell and am awaiting a response. I guess I can give this driver a try today..
   
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Hope it works!
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Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default Hope it works! - 09-27-2013, 17:21 | posts: 11 | Location: Lahore, Pakistan

Do let me know if it works. and please also post a step by step guide of the solution if it does. Can't understand fully what the guy has proposed. Thanks!
   
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Any luck?
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  (#14)
Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default Any luck? - 09-30-2013, 13:05 | posts: 11 | Location: Lahore, Pakistan

Did you receive any response from Dell? And did you try the solution I posted?
   
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pato
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Videocard: Geforce 260GTX + 220GT
Processor: Dual Operon 875
Mainboard: Tyan Thunder K8WE
Memory: Kingston DDR ECC reg. 8GB
Soundcard: SB X-Fi XtremeMusic
PSU: BeQuiet 550W
Default 09-30-2013, 13:37 | posts: 89 | Location: Switzerland

Do you have the current BIOS installed for your machine? This should be the correct link: http://www.dell.com/support/drivers/...eId=3103819456
Maybe they fixed something there. Please note, if you have an older BIOS than A10 at the moment, update your Intel RAID driver (Intel RST) to 11.6.0.1030 first.

Last edited by pato; 09-30-2013 at 13:37. Reason: fixed typo
   
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Thank you for the suggestion!
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  (#16)
Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default Thank you for the suggestion! - 10-01-2013, 06:24 | posts: 11 | Location: Lahore, Pakistan

Thank you for the advice, I'll try this today. One more thing, an even later driver version (12.***8203;8.***8203;0.***8203;1016) of the intel RST RAID technology than the one you recommended is currently available on the intel website. The link is as follows:

https://downloadcenter.intel.com/Sea...90&FamilyId=42

Is an upgrade to it recommended? Would it have any compatibility issues with my system? I am concerned because of the following disclaimer on the intel site:

IMPORTANT:
Before installing this application or requesting technical support from Intel, first contact your system manufacturer. They typically provide software which is specifically configured for your system.
   
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Correction: Driver Version
Old
  (#17)
Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default Correction: Driver Version - 10-01-2013, 06:26 | posts: 11 | Location: Lahore, Pakistan

The latest RST driver version is 12.8.0.1016
   
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  (#18)
pato
Member Guru
 
Videocard: Geforce 260GTX + 220GT
Processor: Dual Operon 875
Mainboard: Tyan Thunder K8WE
Memory: Kingston DDR ECC reg. 8GB
Soundcard: SB X-Fi XtremeMusic
PSU: BeQuiet 550W
Default 10-01-2013, 09:37 | posts: 89 | Location: Switzerland

It should also work fine. You can also take Dells current version for your system, I'm pretty sure they also offer an updated version which is at least 11.6.0.1030.
   
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It Worked!
Old
  (#19)
Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default It Worked! - 10-01-2013, 19:17 | posts: 11 | Location: Lahore, Pakistan

The BIOS update worked!!!! Thank you! Thank you! Thank you! You are a life saver. I got IAStorIcon.exe error at restart but it has disappeared since then and all seems to be working fine. Can't thank you enough, definitely owe you one! God Bless You!
   
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BenYeeHua
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Videocard: Asus 650M D3
Processor: I5-3210M
Mainboard:
Memory:
Soundcard:
PSU: Laptop 90W Adapter
Default 10-01-2013, 21:13 | posts: 1,511

IAStorIcon.exe error.
You just need to update your AHCI driver I think.
   
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Old
  (#21)
Insomnia
Newbie
 
Videocard: ATI 7970M
Processor: Intel core i7 3630QM
Mainboard: Dell Alienware M17xR4
Memory: 8GB DDR3 1600 MHz
Soundcard: Sound Blaster Recon3Di
PSU: Smart 9-Cell Li-ion 90Wh
Default 10-02-2013, 05:50 | posts: 11 | Location: Lahore, Pakistan

Are AHCI drivers any different to Intel RST drivers, for I did try to update those to version 11.6.0.1030 as pato advised, but the system responded that I already have a later version installed. However, the latest RST driver version available on the intel site is version 12.8.0.1016, but I didn't risk installing it since it is not yet endorsed on the Dell site. Should I upgrade anyway? Specially, when I am not even getting the error any longer? It just occurred on the first restart after update to catalyst 13.9 WHQL. And one more thing, is an upgrade to catalyst 13.10 beta advisable or is 13.9 WHQL still the best bet? Thank you!
   
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BenYeeHua
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Videocard: Asus 650M D3
Processor: I5-3210M
Mainboard:
Memory:
Soundcard:
PSU: Laptop 90W Adapter
Default 10-02-2013, 07:25 | posts: 1,511

Updating it might decrease the boot time, and increase performance for SSD.
So if you are HDD, I think there are no need to update, and Intel RST also support laptop without any issues, so far I update 5+ times without any issues.
(They has a good way to remove their driver from Driver Store)

From what's I know, many people found out 13.9 WHQL is getting much higher FPS than 13.10 beta, I don't get any information for 13.10 beta 2 yet.

PS:For AHCI driver, I means IRST.

Last edited by BenYeeHua; 10-02-2013 at 07:27.
   
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Old
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pato
Member Guru
 
Videocard: Geforce 260GTX + 220GT
Processor: Dual Operon 875
Mainboard: Tyan Thunder K8WE
Memory: Kingston DDR ECC reg. 8GB
Soundcard: SB X-Fi XtremeMusic
PSU: BeQuiet 550W
Default 10-02-2013, 07:33 | posts: 89 | Location: Switzerland

Leave it if the error doesn't anymore appear. You can also stay on 13.9. Once Battlefield 4 is out, move to the latest version though
The current 13.10 betas have a few improvements for "smoother" gameplay (frame pacing), but it's not yet working with all games.
   
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