PC randomly freezes and requires hard restart on windows start up screen?

DraZor

Hey guys,

Randomly at times after turning my PC on, it'll get to the windows startup screen with the flying-in colors etc and will then just simply freeze and requires a hard restart (hold in power button).

Really annoying as it seems to do it at random.

Any ideas?

Thanks.

Mufflore · 02-23-2013, 22:50 | posts: 9,535 | Location: UK

Reset the cmos, see if it improves.

DraZor · 02-26-2013, 00:07 | posts: 268 | Location: NZ

Thanks for the input.

I installed the latest BIOS, with no issues as of yet - I'll report back if I run into the lock-up again.

FTR I'm using latest firmware for SSD.

volkov956 · 02-26-2013, 02:15 | posts: 5,875 | Location: Soon to be Disclosed

does it happen in safe mode?

Pill Monster · 02-26-2013, 02:35 | posts: 20,469 | Location: NZ

Anything overcloaked?

Watcher · 02-26-2013, 03:03 | posts: 1,989 | Location: Canada

Look at Event logs, any errors?

DraZor · 02-26-2013, 21:15 | posts: 268 | Location: NZ

Quote:

Originally Posted by volkov956

does it happen in safe mode?

Havn't tried safe mode. Mind you it hasn't locked up for the last 3 start-ups which is good.

Quote:

Originally Posted by Pill Monster

Anything overcloaked?

Yes, CPU.

Quote:

Originally Posted by Watcher

Look at Event logs, any errors?

Attached a few screenshots:

http://img248.imageshack.us/img248/4826/eventlog1.jpg
http://img823.imageshack.us/img823/5868/eventlog2.jpg
http://img837.imageshack.us/img837/1234/eventlog3.jpg

Pill Monster · 02-26-2013, 21:47 | posts: 20,469 | Location: NZ

Quote:

Originally Posted by DraZor

Yes, CPU.

Reset your clocks back to stock speeds and see if that helps. If it fixes the problem then your overclock is unstable.

Watcher · *Last edited by Watcher; 02-27-2013 at 00:20.*

Follow this MS Guide and turn off " Automatically restart ". This will result in further information that can be collected for further troubleshooting.

http://support.microsoft.com/kb/2028504

http://support.microsoft.com/kb/2028504#method3

http://www.google.ca/#hl=en&output=s...w=1600&bih=787 < Google search on code 41

Pill Monster · 02-27-2013, 00:03 | posts: 20,469 | Location: NZ

Quote:

Originally Posted by Watcher

Follow this MS Guide and turn off " Automatically restart ". This will result in further information that can be collected for further troubleshooting.

http://support.microsoft.com/kb/2028504

http://support.microsoft.com/kb/2028504#method3

That's a code 41 which shows up in Event Log any time the PC is forced to restart, like when pressing the reset button for example...

Automatic Restart only works when there is a BSOD.....

Watcher · *Last edited by Watcher; 02-27-2013 at 00:12.*

Quote:

Originally Posted by Pill Monster

That's a code 41 which shows up in Event Log any time the PC is forced to restart, for example pressing the reset button...

The log files DraZor posted shows code 41 does it not?

Pill Monster · 02-27-2013, 00:08 | posts: 20,469 | Location: NZ

Quote:

Originally Posted by Watcher

That log files DraZor posted shows code 41 does it not?

It doesn't mean anything except that the PC was forced to restart.

It's there because he pressed the reset switch for 4 secs and forced a power down....it's just a generic message.

Watcher · 02-27-2013, 00:13 | posts: 1,989 | Location: Canada

Quote:

Originally Posted by Pill Monster

It doesn't mean anything except that the PC was forced to restart.

It's there because he pressed the reset switch for 4 secs and forced a power down....it's just a generic message.

Yes, that's correct. I also stated " Follow this MS Guide and turn off " Automatically restart ". This will result in further information that can be collected for further troubleshooting. "

Watcher · *Last edited by Watcher; 02-27-2013 at 00:19.*

The MS article does indicate some issue that can cause code 41 such as over clocking.

Scenarios listed here:

Refer to Scenario 3 for detailed information.

http://support.microsoft.com/kb/2028504#method3

Pill Monster · 02-27-2013, 01:03 | posts: 20,469 | Location: NZ

Quote:

Originally Posted by Watcher

The MS article does indicate some issue that can cause code 41 such as over clocking.

Scenarios listed here:

Refer to Scenario 3 for detailed information.

http://support.microsoft.com/kb/2028504#method3

Event 41 is listed in Event Log because the OP pressed the power button. He said this in his first post....

Quote:

Originally Posted by DraZor

Hey guys,

.... it'll get to the windows startup screen with the flying-in colors etc and will then just simply freeze and requires a hard restart (hold in power button).

Watcher · 02-27-2013, 02:56 | posts: 1,989 | Location: Canada

Quote:

Originally Posted by Pill Monster

Event 41 is listed in Event Log because the OP pressed the power button. He said this in his first post....

Yep, Pill Monster, I missed that. I took it as the PC is randomly rebooting.

Some of the items listed in method 3 would still apply to Windows not getting past the boot screen.

If there is no other errors in the event log, it's going to be trial and error to what might be causing the issue.

First item, as stated by Pill Monster, would be to remove any over clock that is present.

Mufflore · 02-27-2013, 03:37 | posts: 9,535 | Location: UK

That should have been taken care of with the CMOS reset.
Hopefully he didnt re-apply it straight after, that would have completely defeated the point lol !

DraZor · 03-05-2013, 09:14 | posts: 268 | Location: NZ

Thanks for all the input guys

.

Have yet to experience another crash so all has been just fine so far (since I opened the thread I think

)