Problems Installing New GPU

Ava · **Problems Installing New GPU -** 02-20-2013, 01:38 | posts: 5

I have been trying to troubleshoot this for two days now with no success.

I've had my current build for two years now and decided I wanted to upgrade my hot as all hell 560Ti for something cooler and quieter. After researching for awhile, I found Gigabyte AMD Radeon HD 7850 2 GB. My mobo is MSI P67A-GD65. This is my second 7850 as I sent the first one back thinking it was an issue on the card's side only to have the same exact issue occur again.

When I put the card in, I get no display. I've tried resetting it, replugging, making sure its in correctly and trying different power cords. The fans are on so I know it is getting power.

I attempted to update my BIOS via setup screen and it froze. After waiting awhile to make sure it was definitely frozen, I reset the computer and attempted to use MSI's Live Update program. I was updated to 1.10, but I don't believe that is the most recent version since the site lists 4.3. I don't know how to flash update so I'm relying on the program. Unfortunately, it won't list any further updates.

After all of this, I reconnect the card to get the same exact issue I had the first time I put it in. No display and possibly no post (but I have no idea how to identify that without a display). I don't think it is an issue with post however since the system runs without beeps, restarting, etc.

I'm not sure if I should return the card and find a new one or if this issue will extend to that one as well because of a lack of compatibility due to older BIOS. I'm mainly trying to find some answers as to how to combat this. Thanks in advance.

mrmonsoon · 02-20-2013, 04:19 | posts: 697

1) have you tried it in another 16X slot???

2) Are you sure you plugged in the supplemental power cords???

I had a 6950 and it was one failure after another till they finally gave me a 7870.

BTW, it was an asus cuda 2 card.

Ava · 02-20-2013, 18:28 | posts: 5

It only takes one PCI-E plug and I haven't tried it in a different slot, but I know that slot works fine because I can replace my old card and there is no problems. Would trying a different slot still be worth it?

IcE · 02-20-2013, 19:10 | posts: 6,988 | Location: Toledo, Ohio

They probably hoodwinked you and sent back the same card or something. Just send it back again.

yasamoka · 02-20-2013, 19:49 | posts: 928 | Location: Lebanon

Have you recently tried if the integrated GPU gives any output? Connect the monitor to the motherboard's video outputs. Try to do so while the card is plugged and unplugged.

Xtreme1979 · 02-20-2013, 20:12 | posts: 1,224 | Location: Bay City, MI

Quote:

Originally Posted by yasamoka

Have you recently tried if the integrated GPU gives any output? Connect the monitor to the motherboard's video outputs. Try to do so while the card is plugged and unplugged.

P67 doesn't offer any integrated video functionality.

IcE · 02-20-2013, 20:32 | posts: 6,988 | Location: Toledo, Ohio

Quote:

Originally Posted by Xtreme1979

P67 doesn't offer any integrated video functionality.

Not to mention he already said his old card works fine. It's basically guaranteed to be the new card.

sykozis · 02-20-2013, 21:08 | posts: 13,486 | Location: US East Coast

RMA the card (again)....

Ava · 02-20-2013, 21:24 | posts: 5

Is there any possibility that I just don't have the most recent BIOS that extends compatibility to read that card or should it have the capability to read it regardless? Just trying to decide if I should RMA the card or just get them to issue a refund towards a different card. I have always gone with Nvidia so this is not the best first impression with AMD.

IcE · 02-20-2013, 22:09 | posts: 6,988 | Location: Toledo, Ohio

Quote:

Originally Posted by Ava

Is there any possibility that I just don't have the most recent BIOS that extends compatibility to read that card or should it have the capability to read it regardless? Just trying to decide if I should RMA the card or just get them to issue a refund towards a different card. I have always gone with Nvidia so this is not the best first impression with AMD.

The issue has nothing to do with the BIOS. The BIOS doesn't really look for anything or run the card through a compatibility database. It just checks for functionality to allow POST to complete.

Loophole35 · 02-20-2013, 22:28 | posts: 1,606 | Location: FLA,USA

Wait so you are going from a 560ti to a 7870 did you uninstall all drivers boot into safe mode and clean up any remaining drivers with a sweeping program then install the new GFX card or are you trying to boot with the nvidia drivers still on the computer and installed?

NVM just reread you can't post with new card RMA

Ava · 02-20-2013, 22:29 | posts: 5

Alright, that answers my question. Thanks. I'll RMA it.

Quote:

Originally Posted by Loophole35

Wait so you are going from a 560ti to a 7870 did you uninstall all drivers boot into safe mode and clean up any remaining drivers with a sweeping program then install the new GFX card or are you trying to boot with the nvidia drivers still on the computer and installed?

I read that it wasn't completely necessary to clear out all the old drivers until after it booted with the new card. After that, then remove all drivers and install the new ones. Could that be causing an issue? I hope not because that would be a pain in the butt to remove all the drivers just to have the card be the issue still.

IcE · 02-20-2013, 22:37 | posts: 6,988 | Location: Toledo, Ohio

Quote:

Originally Posted by Ava

Alright, that answers my question. Thanks. I'll RMA it.

I read that it wasn't completely necessary to clear out all the old drivers until after it booted with the new card. After that, then remove all drivers and install the new ones. Could that be causing an issue? I hope not because that would be a pain in the butt to remove all the drivers just to have the card be the issue still.

No, nothing on your hard drive is causing the issue. If the system won't post with the card in, it is dead. Sorry bout your luck

I honestly wouldn't be surprised if the first time you RMA'd they "looked at it" and sent back the exact same one. Some companies have just trash RMA departments. Gigabyte is somewhat known for doing this.

Ava · 02-20-2013, 23:30 | posts: 5

Alright, thank you to everyone that responded. I appreciate the help. Hopefully it works this next time.