Speccy unable to identify hardware?

nexus_ssg · *Last edited by nexus_ssg; 12-10-2012 at 18:17.*

Every section (CPU, RAM, Motherboard) is greyed out with the error message "information unavailable" (or something to that extent, I'm not on my computer right now but I will be shortly and will edit the post). The problem may be that I'm missing the necessary windows files to gain access to the information, but I can't find anything on google that might help, and dskchk doesn't find any problems. Other programs also fail to bring up the specifications.

I know my GPU (8800GT OC 512MB), my RAM (3GB) and to a certain extent my HDD (7200rpm 600gb Seagate something-or-other). I need to be able to ID my hardware so I can decide what to upgrade as my FPS in Planetside 2 is under 10 even with the lowest graphics and nothing else running. Therefore, I doubt it's my GPU, RAM or HDD causing me FPS issues. Christmas is just around the corner and my pockets are empty so that'll be the only time I can upgrade. If you know of any fix or alternate method of discovering one's hardware specs, please let me know.

TL;DR Speccy fails. Need gaming upgrade. Don't know which part to upgrade because I don't know what each part is. Speccy fix/alternate diagnosis method?

harkinsteven · 12-10-2012, 21:15 | posts: 1,522 | Location: Ireland

Run Dxdiag and save information.

sykozis · *Last edited by sykozis; 12-11-2012 at 02:26.*

AIDA64
PC Wizard
SiSoft Sandra

Those apps will do the same thing Speccy does. PC Wizard is free, SiSoft Sandra has a free version and AIDA64 has a free trial.

k1net1cs · 12-13-2012, 01:08 | posts: 3,327

Don't forget SIW.

To be honest, we don't even know which version of Speccy did the OP use, so it could be he used an old version or something.
In any case, using CPU-Z and GPU-Z is also enough to know the important parts to upgrade excepting the PSU.

nexus_ssg · 12-16-2012, 21:57 | posts: 5

Even dxdiag won't bring up the specs. The unknowns are listed as n/a. Aida64 and PC Wizard both crash during the identification process. CPU-Z brings up the following error log when I try to run it:

Code:

[bInitDriver] path = C:\Users\ross\AppData\Local\Temp\
[bInitDriver] GetCurrentDirectory = C:\Program Files\CPUID\CPU-Z
[bInitDriver] GetModuleFileName = C:\Program Files\CPUID\CPU-Z\cpuz.exe
[vGetOSVersion] m_iOSVersion = 2 (6.1)
[vGetOSVersion] m_bIsAMD64 = 0
[bInitDriver] m_hDriverMutex = E4
[bInitDriver] m_szPath_2 = C:\Users\ross\AppData\Local\Temp\\cpuz136\
[bInitDriver] m_szFilename = cpuz136_x32.sys
[bLockDriverHandle 21:53:09] WaitForSingleObject error = 258
[bInitDriver] bInitDriver returned 258
[vCloseDriver 21:53:11] WaitForSingleObject error = 258
[vCloseDriver] CloseHandle(mutex) = 1

All are the latest version, just downloaded.
I can only imagine the fault lies in my windows access files. Thoughts?

nexus_ssg · 12-16-2012, 22:04 | posts: 5

I have just installed a friend's spare HDD. The PC's now running off that and I have now got all the info. Thanks anyway though guys!

k1net1cs · 12-17-2012, 01:14 | posts: 3,327

You had a messed-up Windows installation then.