BURNED by MSi

Computaholic · **BURNED by MSi -** 12-02-2009, 20:36 | posts: 5

I have not posted here before, but I have used RivaTuner for years and consistently refer to this forum and site for information. It has been a great resource to me. Unfortunately I was swayed to purchase an MSI R5870-PM2D1G Video Card because of the Co-organized Guru3d/MSi Afterburner Software. I have built PCs for my business and personal use for almost 20 years (Ya, I'm a 43 year old gamer

). I thought I was lucky to find the card in stock at Newegg but it was DOA when I received it. I would have sent it back to Newegg but surprisingly they were out of stock. So I decided to RMA through MSi. MSi denied my RMA sending me a blurry picture of my card with a sticker of an arrow pointing to what they said were damaged micro chips. As previously stated this was not my first build. And I did not use a screw driver to pry the card into the slot, I used vice grips!

I was shocked by the total lack of Customer Service that I received from MSi. They ignored my attempts to communicate with them via the email and phone messages that I had left throughout the RMA process. When I first received the RMA refusal email I realized that I was going to have problems communicating with them as I noticed statements like "We have found a physical damage" and "There are some micro chips that is missing" etc. I received better Customer Service with DFI in the middle of all their problems years ago. I'm hoping that Guru3D staff will not remove this post so that some of you who may read it will think twice before buying an MSi card.

MSi Quality Control

DSK · 12-02-2009, 21:01 | posts: 17,984 | Location: Coldwells,UK

Well even though this section is not for feedback on msi products i know what you mean and its ashame to hear you didn't get on well with the rma where are you based ?

is this msi usa?

Computaholic · **MSi USA -** 12-02-2009, 21:21 | posts: 5

It went through the MSi RMA department in California. USA

The reason I posted in this section is that one of the major reasons I purchased the MSi card was due to the Afterburner Software.

Bad Decision!

cowie · 12-03-2009, 00:46 | posts: 10,893 | Location: new jersey

yeah that sucks but it would be better the in general hardware section cus ab aint got nuttin to do wit it.]
sry to hear that try rma with newegg or take it a step further if indeed you did not muck it up yourself.
i'm this close to a class action suit against amd myself j/k

crowTrobot · 12-03-2009, 01:27 | posts: 295 | Location: Toronto, Canada

Newegg's RMA is pretty good. Just hit them up even if you have to wait for it. Better than nothing I guess. That sucks about the denied RMA though. RMA in general sucks to do the first place, this is just a horrible icing on top of it.

helldragon89 · 12-03-2009, 01:43 | posts: 47

*shrugs*
MIS in my books creates some of the lower end stuff. Really lame stuff. Sorry to hear about your stress.

zimzoid · 12-03-2009, 01:52 | posts: 618 | Location: New Zealand

I`ve dealt with msi Australia when one of my 280,s died (possibly my fault lol), took 7 weeks but they replaced it no problem.

crowTrobot · 12-03-2009, 03:13 | posts: 295 | Location: Toronto, Canada

Quote:

Originally Posted by helldragon89

*shrugs*
MIS in my books creates some of the lower end stuff. Really lame stuff. Sorry to hear about your stress.

lower end?

The twin frozer series and their p55 boards (as well as the 790FX-GD70) would like a word with you.

msi-afterburner · 12-03-2009, 05:30 | posts: 402

Quote:

Originally Posted by Computaholic

I have not posted here before, but I have used RivaTuner for years and consistently refer to this forum and site for information. It has been a great resource to me. Unfortunately I was swayed to purchase an MSI R5870-PM2D1G Video Card because of the Co-organized Guru3d/MSi Afterburner Software. I have built PCs for my business and personal use for almost 20 years (Ya, I'm a 43 year old gamer

). I thought I was lucky to find the card in stock at Newegg but it was DOA when I received it. I would have sent it back to Newegg but surprisingly they were out of stock. So I decided to RMA through MSi. MSi denied my RMA sending me a blurry picture of my card with a sticker of an arrow pointing to what they said were damaged micro chips. As previously stated this was not my first build. And I did not use a screw driver to pry the card into the slot, I used vice grips!

I was shocked by the total lack of Customer Service that I received from MSi. They ignored my attempts to communicate with them via the email and phone messages that I had left throughout the RMA process. When I first received the RMA refusal email I realized that I was going to have problems communicating with them as I noticed statements like "We have found a physical damage" and "There are some micro chips that is missing" etc. I received better Customer Service with DFI in the middle of all their problems years ago. I'm hoping that Guru3D staff will not remove this post so that some of you who may read it will think twice before buying an MSi card.

MSi Quality Control

Hi Computaholic,

Please PM me your contact info, I will ask our colleague in USA to help you on this issue, thank you.

buzz44 · 12-03-2009, 13:08 | posts: 40 | Location: Australia

Quote:

Originally Posted by Computaholic

I have not posted here before, but I have used RivaTuner for years and consistently refer to this forum and site for information. It has been a great resource to me. Unfortunately I was swayed to purchase an MSI R5870-PM2D1G Video Card because of the Co-organized Guru3d/MSi Afterburner Software. I have built PCs for my business and personal use for almost 20 years (Ya, I'm a 43 year old gamer

). I thought I was lucky to find the card in stock at Newegg but it was DOA when I received it. I would have sent it back to Newegg but surprisingly they were out of stock. So I decided to RMA through MSi. MSi denied my RMA sending me a blurry picture of my card with a sticker of an arrow pointing to what they said were damaged micro chips. As previously stated this was not my first build. And I did not use a screw driver to pry the card into the slot, I used vice grips!

I was shocked by the total lack of Customer Service that I received from MSi. They ignored my attempts to communicate with them via the email and phone messages that I had left throughout the RMA process. When I first received the RMA refusal email I realized that I was going to have problems communicating with them as I noticed statements like "We have found a physical damage" and "There are some micro chips that is missing" etc. I received better Customer Service with DFI in the middle of all their problems years ago. I'm hoping that Guru3D staff will not remove this post so that some of you who may read it will think twice before buying an MSi card.

MSi Quality Control

Hardly doubt 20 years. If you had done even a tiny bit of research you would see that you don't need an MSI brand card for Afterburner to work.

AbjectBlitz · 12-03-2009, 14:00 | posts: 3,274 | Location: United Kingdom

You used vice grips?

Computaholic · 12-03-2009, 18:58 | posts: 5

Quote:

Originally Posted by buzz44

Hardly doubt 20 years. If you had done even a tiny bit of research you would see that you don't need an MSI brand card for Afterburner to work.

I don't see why "almost 20 years" is a stretch for you? It's actually over 20 years as my first build was an Intel 486 based DOS system.

And as far as buying MSi over another brand is concerned, my decision was based on them being involved in the design of the software.

Computaholic · 12-03-2009, 19:02 | posts: 5

Quote:

Originally Posted by AbjectBlitz

You used vice grips?

Using a screw driver and vice grips was a joke.

itsb1again · 12-03-2009, 19:08 | posts: 545 | Location: Florida

lots of people hating on Computaholic. I know what you mean about poor customer service, I've been there and done that. Not a road I'd like to go down again. I'll stick to Gigabyte, BFG, Asus, Corsair, and Silverstone.

And yes, in my opinion MSi does make lower end stuff.. trying to save some money?? GO WITH MSI!! pfft. hate em.

Unwinder · 12-03-2009, 19:12 | posts: 10,324 | Location: Taganrog, Russia

Quote:

Originally Posted by itsb1again

lots of people hating on Computaholic. I know what you mean about poor customer service, I've been there and done that. Not a road I'd like to go down again. I'll stick to Gigabyte, BFG, Asus, Corsair, and Silverstone.

And yes, in my opinion MSi does make lower end stuff.. trying to save some money?? GO WITH MSI!! pfft. hate em.

I would really like to see topic starter and company to express their hate outtside Afterburner software forum.

Computaholic · 12-03-2009, 19:22 | posts: 5

Quote:

Originally Posted by msi-afterburner

Hi Computaholic,

Please PM me your contact info, I will ask our colleague in USA to help you on this issue, thank you.

Thanks for trying to rectify this situation. But unfortunately there was no response to any of my messages asking them to reconsider their refusal of the RMA or about filing a Dispute.

Oh Ya... the reply I received was they were sending the DOA card back to me. (Dear valued customer... that's a good one)

Dear valued customer (randy@xxx.com),
Item(s) for RMA (RR09027xxx) is/are now in shipping process. Please check below for your tracking number.

Carrier: FEDEX COMM

Tracking number: 085891840036xxx

Thank you for using our e-flow online RMA system, and thank you for your continued support of MSI products.

Sincerely,

MSI customer support team

Hilbert Hagedoorn · 12-03-2009, 19:28 | posts: 16,992 | Location: Guru3D testlab

Computaholic - I urge you to PM with MSI-Afterburner. Other than that, this thread just not belong here. Closing the thread.