Rivatuner issue!

Discussion in 'RivaTuner Advanced Discussion forum' started by Tipton, May 28, 2007.

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  1. Tipton

    Tipton Banned

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    First of all, I want to say that I have two weeks worth the troubleshooting on this issue. So, I am not starting this thread blindly. Also I apologize for the length of this posting, but it is necessary.

    I installed Vista ultimate about six weeks ago on a new home built system. Here are some of my system specs:

    MSI P6N SLI Platinum LGA 775 NVIDIA nForce 650i SLI ATX Intel Motherboard

    Intel Core 2 Duo E6600 Conroe 2.4GHz 4M shared L2 Cache LGA 775 Processor

    CORSAIR XMS2 2GB (2 x 1GB) 240-Pin DDR2 SDRAM DDR2 800 (PC2 6400) Dual Channel Kit Desktop Memory

    EVGA 640-P2-N821-AR GeForce 8800GTS 640MB 320-bit GDDR3 PCI Express x16 HDCP Video Card

    Anyway, I use imaging software extensively to create images of my system. Example: Load clean install of Vista....create image. Load all drivers......create image. Make personal settings......create image. I basically create an image before making any changes to my system, that way I can easily recover if problems occur.

    So, after my install of Vista, I slowly start adding windows updates, drivers, personal software, etc. All the time creating images in between, and logging what each image contains for future reference. I am also a gamer, so my games also get installed. So, I had been gaming with no issues at all for weeks. One day, I stumbled across Rivatuner, and liked what I saw, so I installed it. I had it set up to show my GPU temp, and dual core temps with the dual core pluin down by the clock. That same day I also installed the nforce memory controller from windows update. Anyway, later that evening I was gaming, and ended up getting the error message that you will find in this thread.
    http://forums.nvidia.com/index.php?showtopic=25381&hl=nvlddmkm+error

    I didn't think much of it, and ended up getting the error two more times the next day. That led me to do a google search, and I found the above thread that I linked to. Alot of people in that thread commented that everything was working fine for a long time, and then out of nowhere, the error popped up. That is exactly what happened to me. This led me to believe that it had to have been something I installed along the way. So, to troubleshoot this, I restored from an image that put me back to a fresh install of vista, with all my drivers installed, and JUST one of my games(BF2142). Rivatuner was not included in this image, nor were some windows updates, including the nforce memory controller. I have windows update turned off so I have to manually install the updates. The image that I restored from is one that I know from my image description, that everything was working fine. So, I did not do anything to the system after restoring from this image. I gamed for a week with no issues. After that week, I started to only install the recommended security patches from windows update. I then gamed some more with no issues. Basically, I slowly put my system back together, and did alot of heavy gaming in between trying to duplicate the error, and pinpoint what was causing it. I could not duplicate the error again. Finally, about three days ago, I decided to install Rivatuner again. I got it set up again to show my GPU temps, and CPU temps down by the clock. NO gaming done yet at this point. I then set up OSD, with alot of help from Unwinder so that I could see stats in BF2142 during game play. Finally, I was ready to do some heavy gaming with my new set up of Rivatuner. BAM, 20 minutes into the game, and I crash, with the same error mentioed above. I start playing some more, and crash again. I then crash a third time.

    So, I decided to restore from an image that contains everything except Rivatuner. I then game for 1.5 hours with no issues. I then restore from the image that contains Rivatuner. I again start crashing with the error message. So, before bed, I once again imaged back from my image file that does not contain Rivatuner. Then this morning, I gamed for a solid three hours with no crashing. Keep in mind that the two images I am using to restore from are identical in every way, except one image file contains Rivatuner, and the other doesn't.

    Now I do realize from reading the documentation that turning on back ground monitoring(needed for OSD) can affect performance, but can it also be the cause of my crashes and the error message?

    To me, my testing proves that something in Rivatuner is causing the error message "on my system". I can image back and forth between the two image files, and only crash when Rivatuner is installed.

    I am in no way bashing this software. I am simply telling you the results of a few weeks worth of testing. I was acctually thinking/hoping that the problem was from the nforce memory controller that windows update was offering. By the way, I still have not installed the memory controller back on my system. So it is not even this issue.

    Any ideas on what might be doing this? I would really like to be able to use this software. I was going to set up my fan controls next, but it too requires background monitoring to be allowed. I am not sure if the back ground monitoring is what is even causing the error. I will image back to the image file containing Rivatuner, and turn background monitoring off, and try gaming and see what happens.

    Anyway, that is my issue, and I know it is a tough one.
     
  2. Unwinder

    Unwinder Ancient Guru Staff Member

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    No way. The link you're reffering describes the ForceWare driver's own protective technology (also known as Robust Channels), which is dynamically restarting a driver when GPU hangs due to some reason (hardware instability, thermal conditions, overclocking etc).
    That cannot be caused by RT. If you think that it can - just remove the software from your HDD.
     
  3. Tipton

    Tipton Banned

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    Sorry if my post sounded like an attack. It was not meant to be, and I tried saying that in my earlier post.

    I know what the error is caused from like you mentioned above. I also know from reading most of that thread I linked to, that many different things are/can cause it to appear.

    I do not overclock in any way. I also know from the temps that Rivatuner reports, that I do not have any type of heat issues. I just found it odd that I can duplicate that error when restoring from the image that contains Rivatuner. It's probably just coincidence.
     
  4. Unwinder

    Unwinder Ancient Guru Staff Member

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    Not a problem, I absolutely don't took it as an attack. Checking an image is definitively not a good idea, it can easlity contain something _else_ you don't know / forget about. The best way for checking would be installing RT on the image where you DON'T see a problem, then if the problem appears disabling all monitoring graphs one by one to see if there is something causing a problem.
     

  5. Tipton

    Tipton Banned

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    Got it!! I will give that a try.

    I have never received that error message outside of gaming. And even in gaming, it has never been bad. During the crash I had last night, Vista was actually able to recover, and I continued game play. I new there was a bit of a video and sound glitch at the time, but I just continued right along. It wasn't until I looked in event viewer, that I confirmed that it was the actual error message.

    Actually, I really should not call it an "error" message. It never shows up as an error in event viewer with the red icon. It shows up as a "warning" with the yellow icon.

    Anyway, just so you know, I just played a round of BF 2142 with OSD running the whole time with no issues.

    Sometimes I wonder if game server issues can cause glitches with your GPU ??? Or poor connections on my end through the router with multiple players? Maybe the GPU trying to process data that is poor from server lag?? I don't know enough about it.

    I am sure programmers like you sit back and laugh at guys like me. I will say this though, I have discovered problems with commercial software in the past, and reported back to the authors, who have then made fixes. But only on software that I think is worth doing so like Rivatuner!!

    Thanks!!
     
  6. Unwinder

    Unwinder Ancient Guru Staff Member

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    That's not surprizing. Nothing but gaming stresses PC components (and mostly GPU) that hard.

    No. I'd say that GPU may hang only due to hardware issues (95% of cases) and display driver issues (5% of cases). I can hardly imagine anything else (e.g. game itself or any user mode other application) causing display adapter to hang. Especially with Vista drivers model, which MS promoted as much more safer comparing to XP one.

    You're mistaking. That is absolutely normal if you don't know something and try to get some new knowledge. That's not a thing to be laught at. Studying and progress are really good things.
     
  7. Tipton

    Tipton Banned

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    Speaking of the background monitoring graphs, I had a question. Ok, I have background monitoring on. Because I am using background monitoring, this may affect performance, and slow down my system. Is this an all or nothing deal? Meaning, if I have background monitoring enabled, will performance be affected the same no matter how many items items I have set up in the graph to monitor? Or, does performance get affected more and more as you add more items to monitor? Example: Say I am only monitoring fan speed, and GPU temp. Will performance be affected less with this setup compared to if I had six different things I am monitoring? I would assume so, but I am not positive.

    Thanks!
     
  8. Unwinder

    Unwinder Ancient Guru Staff Member

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    Yes. Each graph you add has personal performance hit, which is drastically depend on the type of the graph (e.g. HDD temp graph stresses disk storage subsystem via requesting S.M.A.R.T. attributes and its performance hit depends on drive and ATA controller model, GPU clocks graphs are less performance consuming etc.)

    Bt the way, you can easily estimate performance hit caused by adding each new graph to monitoring module. Status bar is added to monitoring window special for this purpose. You can press "Toggle status bar visibility button" then see a total polling time (i.e. the time required to poll hardware for all required graphs) and GUI update time (i.e. the time required to draw all graphs) then examine how do these times change when you add and remove a graph.
     
    Last edited: May 29, 2007
  9. Tipton

    Tipton Banned

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    Hmmmm, this just confuses me. Ok, I restored back to the image that does NOT contain Rivatuner. I then installed Rivatuner, and set it up just like before. Again, I crash in the first game of BF2142. So, I TURN OFF backgraound monitoring, but leave Rivatuner running down by the clock. Basically since background monitoring is off, Rivatuner shouldn't have any affect on my system I would think. The only thing I had been using Rivatuner for so far is showing CPU temp, and GPU temp down by the clock, and OSD during game play. Both of which work great. Anyway, I go back into game play, and again crash after about 20 minutes. Again getting the warning that nvlddmkm stopped responding.

    Next, I restore from that same image that does not contain Rivatuner, and game for over four hours without a crash. Then, this morning, I gamed for another hour with no issues.

    I agree that Rivatuner being the cause of this crashing seems absurd. However, I can duplicate it over and over by installing, and un-installing Rivatuner. I have never crashed with Rivatuner off my HDD.

    The problem is, I want to use the software really bad. I think it is good stuff, and easy to use and setup. Can you think of anything that could cause something like this?? Remember, I am using Vista and not XP. Could it possibly be a bios setting that could be clashing with Rivatuner?? I have my RAM timings and voltage setup properly in the bios, according to the manufacturers recommendations. My dual core CPU was automatically detected with the proper settings.

    I am stumped here!!
     
    Last edited: May 29, 2007
  10. Unwinder

    Unwinder Ancient Guru Staff Member

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    That sounds really stange, if not say physical impossible for me. If you've disabled background monitoring then software does nothing at background. And a process just residing in memory and doing nothing (or furthermore a file just residing on HDD) physically cannot be the reason of GPU failure. I'd still say that it is some hardware instability and would try to boost fan speed to 100% or update Vista drivers for your graphics card.
    If that won't work then I'm afraid that I won't be able to help you. There's something besides a tool inside your system causing a problem, which I cannot see distantly. Probably even a consequence and hardware related crash, which doesn't show itself regulary.
     

  11. Tipton

    Tipton Banned

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    Well, I installed the latest Beta Nvidia graphics drivers for Vista this morning. I will re-install Rivatuner and see what happens.

    As far as increasing the fan speed, I don't think that will fix anything. According to the OSD during gaming, my GPU is only at 56C. I was told that BF 2142 is not that big of a stress on graphics cards.

    Maybe this issue is game specific? Maybe BF 2142 and Rivatuner combined causes this.
     
  12. Unwinder

    Unwinder Ancient Guru Staff Member

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    In order to cause combined issue the applications should interract somehow.
    Are you pretty sure that you've disabled background monitoring and other background activity completely (i.e. you've closed monitoring window, closed the server)?
     
  13. Tipton

    Tipton Banned

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    Yep. The statistics server was not on, or down by the clock. Also, I pressed the little red button on the hardware monitoring page that enables/disables background monitoring to turn it off. Then, to double check, I looked in background monitoring again, and it doesn't start to show any activity until the screen pops up on the desktop. So no monitoring is going on.

    What other back ground activity is there? Do you mean background activity outside of Rivatuner, such as other software installed?

    I turn off the Vista side bar, and my AV before gaming. That's about it.

    By the way, is this going to be a problem? (See screenshot) I have the latest beta drivers 158.43 installed. I want to try them with Rivatuner and see what happens.
    [​IMG]
     
  14. Unwinder

    Unwinder Ancient Guru Staff Member

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    No, I mean RT's own activity. If you've not enabled anthing but monitoring (i.e. if you've not used RT's D3D Overrider bundled tool, if you've not enabled RT's refresh override functions etc.), then it is all and you've really disabled absolutley everything.
    By the way, did you rebooted the PC after disabling monitoring to ensure that the OS was not affected by the previous "crash"?

    No. The warning is displayed always when you install a driver, which is newer than RT. What was your previous driver's version by the way?
     
  15. Tipton

    Tipton Banned

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    The only things I had set up through Rivatuner were background monitoring, with the cpu temp, and gpu temp displayed down by the clock. Also, I had OSD set up to show gpu temp, and fan speed, as well as cpu temps. Nothing else was touched in Rivatuner.

    No.......I will try that.



    158.18

    By the way, I installed the beta 158.43, and reinstalled Rivatuner and set up OSD. Crashed in the first game with the same warning in event viewer.

    This has me baffled.
     

  16. Unwinder

    Unwinder Ancient Guru Staff Member

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    Then I'm afraid that I can only offer you not to use RT, if you're 100% certain that it causes the probjem. I could fix RT crashing / functioning improperly, but I cannot cure your GPU hanging due to some odd reason, when RT is not doing anything.
     
  17. Unwinder

    Unwinder Ancient Guru Staff Member

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    Just found similar report in BF 2142 in the forum archeive. He also experience similar problems with this game, but on rather different hardware and udner other OS/drivers family:

    http://forums.guru3d.com/showthread.php?t=225383

    If that's not the consequence, then it looks like there is something in the game itself causing it. Do you play any other games to verify if the problem on your system is specific to BF 2142 only?
     
  18. Tipton

    Tipton Banned

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    I will read that thread real quick.

    No, currently I do not have any other games that I play. But you know what.....I will download and install a demo of another game and see how it goes.

    I mentioned this before, and it may be worth mentioning again. When I installed BF 2142, there was a popup window that said it had not been tested on Vista.

    I will report back after I install another game.
     
  19. Tipton

    Tipton Banned

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    Interesting thread! The poster does not mention what OS he is using......unless I overlooked that part somewhere.

    I wonder if it is BF 2142 specific? Like I said before, my temps are nice and cool, on both cpu cores, and gpu.

    By the way, I disabled back ground monitoring, and re-booted my system. I then just had Rivatuner sitting down by the clock. The game once again crashed. THAT DOES NOT MAKE SENSE! I am going to disable rivatuner from starting with windows, and reboot. Then I will play another game session. I can't imagine it causing the crash just sitting down by the clock. If my system also crashes with it not even started, then something weird is going on.

    During the initial install of Rivatuner, it builds a registry database. Excuse my ignorance, but is it possible that it is making some change to the registry that might cause this?
     
  20. Unwinder

    Unwinder Ancient Guru Staff Member

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    Guy in that thread mentioned 97.92 driver. There is no such driver for Vista, only for 2000/XP AFAIR, so if there is really some issue with BF 2142 then it doesn't depend on OS.
     
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