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EVGA GTX 980 Ti burned out today
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siriq
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Default EVGA GTX 980 Ti burned out today - 05-30-2017, 20:07 | posts: 749 | Location: Earth

Friend of mine was about to play with BF1 tonight. He just seen massive smoke coming out the case. The videocard is dead after 5 months or so.
http://imgur.com/a/6fTrL
http://imgur.com/a/fLQ9N
   
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A M D BugBear
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Default 05-30-2017, 20:30 | posts: 2,417

Did he overclocked? Did he use any bios mods? FURMARK????????????

If he did overclock, what was the frequencies, also, if he did bios modding, which one did he use, or if he modded on his own, what was the power targets and or the TDP???, what was the fan speed during the time of the smoke??

Also, that's a first, A gpu being seating without seeing a mobo inside the case, what the hell, the mobo is covered or something? never seen anything like this before, not to my knowledge.
   
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kapu
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Default 05-30-2017, 20:33 | posts: 3,712 | Location: Poland

Quote:
Originally Posted by A M D BugBear View Post
Did he overclocked? Did he use any bios mods? FURMARK????????????

If he did overclock, what was the frequencies, also, if he did bios modding, which one did he use, or if he modded on his own, what was the power targets and or the TDP???, what was the fan speed during the time of the smoke??

Also, that's a first, A gpu being seating without seeing a mobo inside the case, what the hell, the mobo is covered or something? never seen anything like this before, not to my knowledge.
It's miniatx, + big cooler
   
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siriq
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Default 05-30-2017, 20:35 | posts: 749 | Location: Earth

Quote:
Originally Posted by A M D BugBear View Post
Did he overclocked? Did he use any bios mods? FURMARK????????????

If he did overclock, what was the frequencies, also, if he did bios modding, which one did he use, or if he modded on his own, what was the power targets and or the TDP???, what was the fan speed during the time of the smoke??

Also, that's a first, A gpu being seating without seeing a mobo inside the case, what the hell, the mobo is covered or something? never seen anything like this before, not to my knowledge.
No OC, nothing like it. Only factory settings.
Rest of the components are working fine.
VRM's are burned out at the first place i think , then the GPU.
   
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A M D BugBear
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Default 05-30-2017, 20:37 | posts: 2,417

Quote:
Originally Posted by kapu View Post
It's miniatx, + big cooler

Thanks, Even with f'n glasses()on, Blind as S#IT, LOL!
   
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A M D BugBear
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Default 05-30-2017, 20:38 | posts: 2,417

Quote:
Originally Posted by siriq View Post
No OC, nothing like it. Only factory settings.
Rest of the components are working fine.
VRM's are burned out at the first place i think , then the GPU.
Was his temps being monitored before the time of the smoke? If so, what were they if you recall???
   
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A M D BugBear
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Default 05-30-2017, 20:40 | posts: 2,417

Under warranty? If so, should able to rma it. which vendor was it, where you buy it from?
   
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siriq
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Default 05-30-2017, 20:52 | posts: 749 | Location: Earth

Quote:
Originally Posted by A M D BugBear View Post
Was his temps being monitored before the time of the smoke? If so, what were they if you recall???
I have know idea what temp. He was never complained about high temps.
   
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siriq
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Default 05-30-2017, 20:53 | posts: 749 | Location: Earth

Quote:
Originally Posted by A M D BugBear View Post
Under warranty? If so, should able to rma it. which vendor was it, where you buy it from?
Local shop . He is offline now but he said , tomorrow will make contact to EVGA. Still under warranty.
   
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RealNC
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Default 05-30-2017, 21:30 | posts: 989

What the hell is that hole on the back plate? That's just not possible :-/
   
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A M D BugBear
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Default 05-30-2017, 21:38 | posts: 2,417

Quote:
Originally Posted by siriq View Post
Local shop . He is offline now but he said , tomorrow will make contact to EVGA. Still under warranty.
I don't know if evga will take that back my friend.

They will cover overclocking etc, long there is NO physical damage present, I fear, soon as they see that, they will say forget it however you can tell them about the situation, that everything was at stock settings and see what they say then, doesn't hurt to ask, but that burnt thingy, wow, I don't know man.
   
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Default 05-30-2017, 21:38 | posts: 17,538 | Location: 127.0.0.1

Quote:
Originally Posted by RealNC View Post
What the hell is that hole on the back plate? That's just not possible :-/
Looks like the holes were already there, it just burned the edges

   
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CalculuS
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Default 05-31-2017, 00:13 | posts: 2,729 | Location: Netherlands

Damn. Talk about a worst case scenario.
   
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HeavyHemi
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Default 05-31-2017, 05:25 | posts: 5,227 | Location: Wooing whilst wearing only socks.

There should be no warranty issue as that is clearly a failure not caused by the user.
   
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MaidenFred
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Default 05-31-2017, 07:37 | posts: 76 | Location: France

After seeing the 2nd pic, I think that the CPU Cooler is too close, there's not enough place between Gpu backplate and Cpu cooler...
   
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RandomDriverDev
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Default 05-31-2017, 07:44 | posts: 111

Quote:
Originally Posted by MaidenFred View Post
After seeing the 2nd pic, I think that the CPU Cooler is too close, there's not enough place between Gpu backplate and Cpu cooler...
Irrelevant.
   
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fantaskarsef
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Default 05-31-2017, 07:46 | posts: 6,733 | Location: Austria (no kangaroos here)

RMA, to me it honestly looks like a card failing. Not sure if the cooler could have any impact on the card, especially not making it go up in smoke...
   
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kapu
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Default 05-31-2017, 07:46 | posts: 3,712 | Location: Poland

Quote:
Originally Posted by MaidenFred View Post
After seeing the 2nd pic, I think that the CPU Cooler is too close, there's not enough place between Gpu backplate and Cpu cooler...
Not really , had very similar setup with Scythe Mugen 2 and HD7970Ghz, there was like 1cm gap at best, 3 years no problems with the temps.

Actually there isn't much heat there between the cpu cooler and gpu..
   
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khanmein
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Default 05-31-2017, 09:19 | posts: 1,210 | Location: Batu Pahat, Johor, Malaysia

Hit above 125°c & no doubt got holes.
   
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AsiJu
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Default 05-31-2017, 09:50 | posts: 3,453 | Location: Finland

Quote:
Originally Posted by Extraordinary View Post
Looks like the holes were already there, it just burned the edges

Yeah the slot/hole is readily there, looks like my card (GTX 980 Ti SC+).

Could be something conductive got into the hole and short-circuited the PCB?

There are no VRMs in that area, they are farther away. The burn mark is at the edge of cooler fastening, near GPU die or even under it.
Those slots are probably there for venting some power-delivery related components though.
   
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RealNC
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Default 05-31-2017, 16:57 | posts: 989

Dude, there should be no hole on the back plate...

When the card was first bought and installed, did nobody ask the question "why is the back plate broken with a hole in it?"

Something made that hole. If it was a manufacturing accident (how on earth does that happen) then it stands to reason that small metal parts of the back plate got wedged into the PCB, and this might be why the card went up in flames.

But seriously, you buy a graphics card with a hole in it and don't send it back?

Last edited by RealNC; 05-31-2017 at 17:00.
   
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Agent-A01
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Default 05-31-2017, 19:11 | posts: 9,392 | Location: USA

Quote:
Originally Posted by RealNC View Post
Dude, there should be no hole on the back plate...

When the card was first bought and installed, did nobody ask the question "why is the back plate broken with a hole in it?"

Something made that hole. If it was a manufacturing accident (how on earth does that happen) then it stands to reason that small metal parts of the back plate got wedged into the PCB, and this might be why the card went up in flames.

But seriously, you buy a graphics card with a hole in it and don't send it back?
What hole are you talking about?

Picture above has no 'holes'.

If you are talking about those square cut-outs then that is normal.
   
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Extraordinary
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Default 05-31-2017, 19:20 | posts: 17,538 | Location: 127.0.0.1

Holes are the same as an undamaged one



   
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AsiJu
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Default 05-31-2017, 19:57 | posts: 3,453 | Location: Finland

Quote:
Originally Posted by RealNC View Post
Dude, there should be no hole on the back plate...

When the card was first bought and installed, did nobody ask the question "why is the back plate broken with a hole in it?"

Something made that hole. If it was a manufacturing accident (how on earth does that happen) then it stands to reason that small metal parts of the back plate got wedged into the PCB, and this might be why the card went up in flames.

But seriously, you buy a graphics card with a hole in it and don't send it back?
No the openings are there on purpose, I can confirm that first hand as an EVGA card owner.
   
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gringopig
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Default 05-31-2017, 20:27 | posts: 208 | Location: Edinburgh

In the first picture you can see that the backplate has been bent downwards towards the PCB and it looks to be in the position where the fan sits.
Could it be that the deformation has caused a short circuit between component and backplate because I'll bet the backplate isn't floating but directly attached to ground electrically?

I take it the backplate is made from metal and conductive?

It should look like:

Last edited by gringopig; 05-31-2017 at 20:31.
   
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