Horrible connection to Guru3D forums

[mezball]

The last few days now I have been having some horrible connections problems with the forum section of the site. Horrible as if I'm using dial up or something, takes any where to 5-65 seconds to open a page, using Time Warner Turbo.

Now this only happens here, no other sites and only in the forums section. Articles, downloads, etc. all load find. I tried using different browsers, my main one is Waterfox, with no change.

I don't post much, but I browse quite a bit in the forums, and it has been annoying.

Anyone else having this problem. Excuse me if has been posted somewhere else, it has just been a pain trying to look.

[mezball]

Any suggestions? Tried a tracert and this is what I got. A problem on my end?

[Hilbert Hagedoorn]

try tracert forums.guru3d.com

There however is a significant amount of packetlost on the host route at nyy.newyork.as6453.net when I trace your IP.

[mezball]

Thanks.

[Hilbert Hagedoorn]

that's a perfectly fine tracert, is connection speed better now ?

[mezball]

No it is not. One out of 10 pages load under 2 seconds, the rest anywhere from 30-40 seconds. Actually, when replying back I just got "The connection to the server was reset while the page was loading", and had to reload the page.

[Hilbert Hagedoorn]

Yeah somewhere on the route towards your IP packets are lost. These things tend to fix themselves when routers are being reset.

This is a server in our network trying to trace your IP:


Router: M7i - TH-R23-02
Command: traceroute inet 67.248.***.*** as-number-lookup no-resolve

1 89.188.4.25 8.180 ms 8.261 ms 15.916 ms
2 212.72.33.177 7.331 ms 7.689 ms 8.179 ms
3 4.69.139.185 [AS 3356] 8.167 ms 7.834 ms 12.087 ms
MPLS Label=1323 CoS=0 TTL=1 S=1
4 4.69.153.209 [AS 3356] 8.880 ms 4.69.153.205 [AS 3356] 7.527 ms 4.69.153.213 [AS 3356] 8.102 ms
MPLS Label=1323 CoS=0 TTL=1 S=1
5 4.69.143.82 [AS 3356] 15.434 ms 17.339 ms 4.69.143.74 [AS 3356] 15.689 ms
MPLS Label=1352 CoS=0 TTL=1 S=1
6 4.69.137.66 [AS 3356] 83.458 ms 4.69.137.70 [AS 3356] 84.134 ms 4.69.137.78 [AS 3356] 83.941 ms
MPLS Label=1283 CoS=0 TTL=1 S=1
7 4.69.148.50 [AS 3356] 94.490 ms 99.653 ms 89.561 ms
MPLS Label=1193 CoS=0 TTL=1 S=1
8 4.69.143.213 [AS 3356] 91.260 ms 99.253 ms 88.856 ms
MPLS Label=1317 CoS=0 TTL=1 S=1
9 4.69.148.105 [AS 3356] 104.301 ms 101.254 ms 101.282 ms
MPLS Label=1287 CoS=0 TTL=1 S=1
10 4.69.150.13 [AS 3356] 101.196 ms 100.337 ms 105.283 ms
11 4.59.12.26 [AS 3356] 126.361 ms 4.30.53.62 [AS 3356] 129.804 ms 4.59.12.26 [AS 3356] 126.733 ms
12 66.109.6.176 [AS 7843] 102.600 ms 107.14.19.12 [AS 7843] 104.311 ms 106.204 ms
13 107.14.17.142 [AS 7843] 103.001 ms 107.019 ms 103.147 ms
14 66.109.6.27 [AS 7843] 102.680 ms * 102.109 ms
15 66.109.6.75 [AS 7843] 118.380 ms 111.380 ms 117.431 ms
16 74.76.241.192 [AS 11351] 112.029 ms 115.616 ms 110.931 ms
17 74.76.241.223 [AS 11351] 145.779 ms 151.890 ms 140.342 ms
18 24.29.47.242 [AS 11351] 121.718 ms 129.332 ms 129.963 ms
19 * * *
20 * * *
21 * * *

Problem lies with Road Runner HoldCo LLC (RRMA):

Number 11351
Name RR-NYSREGION-ASN-01
Handle AS11351
Organization Road Runner HoldCo LLC (RRMA)

[mezball]

Okay, I'm not all that familiar we all this, only what I learn on the forums, or Google search.

So, this a problem with the servers Time Warner is using? If it is, I should be be calling them (tomorrow, as they are closed for business today) and explain my issue?

[Hilbert Hagedoorn]

It looks like one of their routers is having an issue.

You could contact RR if that is your host. Give them a call, exmplain it and tell them that you have a reverse tracert at hands that shows that inbound packets are lost after they pass host 24.29.47.242 (which is one of their routers).

They probably would like tho see the tracert above though.

[mezball]

Okay, will do.

Thank You

[mezball]

So, after getting transfer to 3 different people, trying some pings/tracert to a different site, and them trying a tracert to this site, the out come?

They told me it's not on their end, but some hop between them and this site that is causing latency. The first several are them, and the rest belong to other ISP's. Basically there is nothing they can do, because they don't own them.

[Hilbert Hagedoorn]

Any progress for you already ?

[tsunami231]

Originally Posted by Hilbert Hagedoorn

Any progress for you already ?

no offense but alot people are have issue with connecting to the forums pages regularly time out, many take 30+ seconds to load with the rare few that load instant

[mezball]

Originally Posted by Hilbert Hagedoorn

Any progress for you already ?

Actually, it has as of today. Did a tracert a couple of times, and it appears some of the IP numbers to hops aren't there when I had the issue.

[Hilbert Hagedoorn]

Originally Posted by mezball

Actually, it has as of today. Did a tracert a couple of times, and it appears some of the IP numbers to hops aren't there when I had the issue.

Great to hear that, WB !

[Finchwizard]

Originally Posted by tsunami231

no offense but alot people are have issue with connecting to the forums pages regularly time out, many take 30+ seconds to load with the rare few that load instant

When a large majority of servers are hosted in the US.

Most people don't notice problems. Because you're in the US to begin with.

As soon as you have to access things in other Countries, you have International links. Ships hit cables all the time and they need repairs, and traffic gets re-routed. Often very quickly through a different system.

A lot of time Router tables get pushed to the Routers around it, and occasionally it happens that someone points in a wrong route all hell can break loose.

It's the nature of the Internet. It's constantly shifting data between links as they go down etc.

So while "a lot" of people may have problems. There are even more who don't mention anything because they don't have problems.

Being in Australia I generally go a different Route to you from the US, and I never seem to have problems, but a lot of the US links into Asian Countries or Europe do.

Ringing people will never help to be honest over slow issues. ISP's know exactly what's happening, they have every link monitored and get alerts if something has spiked or slowed down. Or the temperature in one of their Routers CPU is higher than usual.

They never admit to faults either. Not as they happen. They might say later they had a problem but you'll never find out as it's actually occurring. Just blame it on someone else.

[mezball]

I did find in the Pub section today that there was a thread started about this same connection issue I was having, and noticed some were located on the east coast like me. It would appear something got FUBAR between here, and me.

Don't know if this is BS or not. When I was talking to the tech at Time Warner, he was telling me that the main site, downloads, articles, etc. are webpages, but forums are programs. I don't know what exactly that means in terms of connections, if anything, but can it cause issues?

[Finchwizard]

Originally Posted by mezball

I did find in the Pub section today that there was a thread started about this same connection issue I was having, and noticed some were located on the east coast like me. It would appear something got FUBAR between here, and me.

Don't know if this is BS or not. When I was talking to the tech at Time Warner, he was telling me that the main site, downloads, articles, etc. are webpages, but forums are programs. I don't know what exactly that means in terms of connections, if anything, but can it cause issues?

He is semi correct.

Because majority of sites don't change too much. You'll get a new Article or Download or Story. They cache them to improve performance so you don't get people asking for it 100 times. And it has to compile it 100 times.

It compiles it once. And then gives that same copy out to anyone who requests it.

Forums are a little trickier because it's constantly changing every second there are new posts etc. So they are a type of program to ask for the updated information. But there's still a lot of caching going on for the most constantly asked for pages.

We have fast servers who can process this information without breaking a sweat. So there's definitely nothing wrong here.

But between the server and you. There's generally about 15-20 different locations that could be having problems. Or might be slower than another.

You only ever talk to Level 1 Techs. Or Level 2 if you're lucky.
They don't know anything.

You'll never get to talk to a network engineer as to the how it's all really working and performing.

[Dude111]

I havent logged in since March last year and it seems as good as it was then here (I forgot about the site... Went to register tonight and discovered I ALREADY AM )